16331 comments found.
why no plans for shopify? 
Hi, we are considering that but I don’t have a timeline at this moment.
Best Regards.
If you launch it on shopify, the sales will blown away.
Please consider that.
We seriously are, just can’t comment on a timeframe now. Thank you.
Hi DA, how to remove label names in quick checkout? Label Names: Name as label and then under name there is the field again name so in this case labels before fields aren’t necessary
Hi, you could create a custom Form style in Journal > Styles > Form … and in there turn off the visibility on the labels. Then assign this style in your checkout in the skin, Journal > Skins > Edit > Checkout > Journal > Form Style…
Best Regards.
I think it would be useful to add this to one of your demo, i have seen it twice and it looks very clean. Just a thought !!!
Could you please tell me how to add another checkbox like :
I have read and agree to the Privacy Policy I have read and agree to the Terms & Conditions
now i only have terms and conditions
The styles are there so you can design them however you want, not sure if we will make such a style but we’ll look into it.
You can add a maximum of two checkboxes, privacy policy, and terms & conditions, this is something related to Opencart, please consult with an Opencart developer for more information.
Best Regards.
hello ,
do you have “Google Standard Structured Data for Journal3 Blog Article / blog posts or product page in JSON-LD format”
Hi, we have rich snippets support in product page, we’ll consider extending them to blog too.
Best Regards.
Are there any setting in journal to make address 2 required?
Hi, currently that’s not possible from the Journal 3 options but we’ll look into it for our next updates.
Best Regards.
sorry, I forgot to mention, this is 2.3 Opencart with journal 2
In that case it may not be possible and we’re definitely not adding any more options to Journal 2, that version will not be updated anymore, only Journal 3 gets the new updates.
I have downloaded Journal 3 to incorporate into an Opencart 3.0.3 site. I currently run a site with Journal 2 on an Opencart 2.1.02 site. I want to be able to change over as seamlessly as is possible. Can I import my Journal 2 database into the new Opencart 3.0.3 with Journal 3, or will I have to re-enter all the information all over again?
Hi, the theme itself is not migratable from v2 to v3 since we’ve recoded the entire J3 from scratch. However, it can be installed on top of your existing Opencart catalog (categories, products, etc), those are not part of the theme. It’s just the theme design that needs to be done in the new Journal 3.
If you also have Journal 2 installed and need to remove it, please follow this guide: https://docs.journal-theme.com/docs/faqs/journal/uninstall-journal2
Best Regards.
I am doing the Journal 3 site on a whole new Opencart 3 site. The Journal 2 is on an Opencart 2 site, so the two versions aren’t running together. I simply want to be able to import the database from the Opencart 2 site. Also, I’m having a heck of a time figuring out how to populate my menus using the page layout. Currently I am cheating and just overwriting the categories that are already there, but I would like to be able to do it properly. Is there a video I can watch somewhere?
Nevermind, I think I have it figured out. Very simply actually. Shouldn’t work late at night when tired.
Yes, the catalog can be imported separate of the theme. No worries at all, if you have other questions just open a ticket on our support page and consult with our developers.
Hello, is there a way to delete type=”text/javascript” from header and footer for each <script> tag? I need this in order to get rid off the warnings in https://validator.w3.org/ I am using oc 2.2.0.0 and journal 2.16.8
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
when i see my journal theme from desktop as mobile view the look is ok and when we click from mobile itself – the mobile site looks not same we cleared the modification and cache clear but still no use how to correct it ?
Hi, it’s not clear at all what you are referring to, we would need screenshots and temporary access to your setup to realize what you are referring to so please file a ticket on our support page with temporary access to your store and consult with our developers.
Best Regards.
Hi,
can you please help? i upgraded the opencart and journal to the latest version in a subfolder “new/”, product links and some other pages are showing the following error.
Journal Installation Error Make sure you have uploaded all Journal files to your server and successfully replaced system/engine/front.php file.
im using Journal3.1.8 and opencart Version 3.0.3.7
Hi, we are not aware of such issue, make sure config.php, admin/config.php and .htaccess files are properly setup. Please file a ticket on our support page if you need further assistance.
Best Regards.
i checked all three, looks fine to me. i am unable to create ticket it says support expired. should i post the codes for those three pages here?
If you feel this is a theme-related issue you can send us a private message via the contact form on our profile page, however if it’s not theme-related we may not be able to assist.
Thank you.
Hello, I have one problem, my site is too slow. After investigation I see this error massage: You may contact the related extensions devs for fix.
Size: 1.04 Mb Detected at URL: / Origin: start -> require_once -> Router:dispatch -> Router:execute -> Action:execute -> ControllerJournal3Startup:index -> Loader:controller -> Action:execute -> ControllerJournal3Product:second_image -> Proxy:__call -> Loader:{closure} -> ModelJournal3Product:getProductsSecondImage
SELECT
product_id,
image
FROM oc_product_image
WHERE sort_order = (
SELECT MIN(sort_order)
FROM oc_product_image AS p
WHERE p.product_id = oc_product_image.product_id
)Can you fix that?
Hi, we need to take a closer look at your setup, please file a ticket on our support page if you need assistance.
Best Regards.
hello I use journal 3 demo 2 header I want to add header notice but doesnt work what might be the reasons?
Hi, the header notice is not currently suited for all headers, like the one in Demo 2 which is transparent over the content. However, it should currently display below the header, just create one module in Journal > Modules > Header Notice and add it to layout in Journal > Layouts > Home > Special Modules – All Layouts (top right corner).
Best Regards.
From where I can change the titles inside View Cart page
Hi, please file a ticket on our support page and attach a screenshot so we know exactly what you are referring to.
Best Regards.
How to change “Testimonials block” (on Home page) image background?
Hi, that may be added on the row background (the small pencil button, seen when hovering over the row). See https://docs.journal-theme.com/docs/layouts/layouts/
Best Regards.
Hello, the Spanish translation is available? Thank you.
Hi, you can install any language in the storefront, but you have to do find and download a suitable language from Opencart site, please see our docs: https://docs.journal-theme.com/docs/faqs/opencart/language
Best Regards.
Hi I am using journal 2 . Why can not see any “image title” for banners in front end. please note I already input in backend
Hi, that is the image alt attribute, Journal 2 does not support any text over the image in the Banners module.
Best Regards.
Hi..I mean text below image as there is “Image Title” in banner setting
That’s not possible in Journal 2 Banners module unfortunately.
There is a bug in your last version 3.1.8. When I clear the cart by clicking the cart icon in the top corner in checkout page, and then go back to product pages and go to checkout again, cart content still shows deleted items even after removing them.
Hi, this may not be something theme related, please make sure everything works fine when using the default Opencart theme first and then file a ticket on our support page if you still have this issue when using Journal.
Best Regards.
Where do we make the settings of this section? i want to remove it why i will uninstall it. could you help me please.
https://prnt.sc/11ps81oHi, that’s found in Journal > Modules > Bottom Menu…
Best Regards.
Hello, I am trying to translate the out of stock product label from English to Arabic and also change it’s color. I am stuck I would appreciate your help. Thank you
Hi, those would be in Journal > Product Extras > Product Labels…
The text for out of stock should be translated in Opencart > System > Localisation > Stock Statuses…
For more info, please file a ticket on our support page and consult with our developers.
Best Regards.
hello I use demo 5. can I put the search bar in demo 5 like it is on demo 3? and if yes how do i do it live demo 3 in demo 5 thank you
Hi, you would have to change the header module from Mega to Classic. It’s just a matter of creating a Classic module in Journal > Header > Classic and activating it in your skin in Journal > Skins > Edit > Header > Active Header. See our video, it mentions this, look for timed chapters in the video description: https://www.youtube.com/watch?v=Zb0dwRSbnCM
Best Regards.
mobile menu sub-category is always open
I want the drop-down menu to stay open when clicked
https://prnt.sc/11lac6a https://prnt.sc/11lad08I am asking a question for the first time, please I would be very happy if you answer here thanks.
Hi, we currently don’t have such options, the accordion menus cannot all be opened at this time but we’ll look into it to see if it’s possible to add it as an option.
Best Regards.
wait?
We’re not sure at this point, but in one of our future updates.
I am having the same problems in checkout where after clicking confirm order sometimes it works and sometimes it just hangs. This does not happen in OC default theme so must be a journal issue V3.1.8
Hi, we are not aware of such issue and it may not be a Journal issue, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
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