604 comments found.
The image cropping is not working with your theme. I have several other WordPress sites on the same hosting without any issues, but this theme cropping doesn’t seem to work – constant error cropping message. Please help!
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
Hello, I have some questions:
1: How can I change the icons here (Elementor homepage): https://prnt.sc/1iaryjz
2: I disabled the copyright info in footer (theme options), but it still shows up.
3: I want the contact form to show up just like in your demo, but it looks totally different: https://prnt.sc/1iau8t9
4: The widget area shows a lot of error messages and it keeps on loading… I can not edit any widget at all: https://prnt.sc/1iauhc2
Thanks!
5: How can I get the image up there? https://prnt.sc/1ib8aih
Hello,
Thanks for reaching out to us!
Could you please create a support ticket at https://themerex.net/support/ ? Our support team will gladly assist and guide you.
Regards.
This Plugin Bookly in https://jacqueline.themerex.net/bookly-appointment-booking/?lang=es
Have support of author included? You done support for plugin Bookly? explanate please
I write from Perú need this plugin work in Spanish too
Hello,
Thank you for your interest in our theme!
The FREE version of the plugin (Bookly Lite) is included in the theme package. Please check this link for more info https://jacqueline.themerex.net/doc/#bookly.
The Bookly form fields can be translated to Spanish, our support team will provide you with the instructions.
Best Regards,I am getting error message:
Parse error: syntax error, unexpected end of file in /home/tarot3450/public_html/wp-content/themes/jacqueline/fw/core/core.admin.php on line 1
I see on above comments that others have had the same problem. Please respond quickly or else I will need to purchase another theme. I have told my client i will have this done over the weekend. So I need a response by tomorrow, Friday 6/24/2021
Anyone else having this problem read this: So after about 3 hours of trying to fix this. Here is the solution.
In your ftp software change file transfer type to: binary and then reupload the jacqueline theme. It now works. Have no idea why this works, or what the issue is with the theme but save yourself hours of troubleshooting. and upload as binary
here is a tutorial on how to set Binary transfer mode: https://www.templatemonster.com/help/how-to-set-binary-transfer-mode-in-filezilla-totalcommander-and-cuteftp.html
Hello,
Thank you for contacting us!
File upload issue depends on the server settings. If you provide your website details (admin and FTP) in the support ticket at https://support.themerex.net/ticket/44598, the theme developer will have a closer look at the issue to check what server settings cause the problem.
Regards.
i fixed it. It is an issue with the theme. Needs to be uploaded in binary transfer mode if you are ftping theme files
We are glad that you have found a solution! Thank you for informing us! Your support ticket has been updated – https://support.themerex.net/ticket/44598 In case you have any additional concerns, please provide your website details in the ticket.
Thank you!
Whenever I update my theme I have problems with the colors of my website, I would like with each update this does not happen to me. I already solved it but it is uncomfortable to always be wasting time again finding the error and so on.
on the other hand I installed the plugin “themeRex social” I have a problem with the videos on my instagram freed. they don’t appear on my website and the pluyin changes it to whatever text the video has.
you can check www.terapiasaheba.com
Solve it. I changed the pluyin.
Thank you for informing us! Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Regards.
I am having a problem with change colors in site. I change the pre-schemes and theme have bugs in colors. In a new color scheme same thing, changed the colors in the backend, but when I update it, the colors that appear on the site are not even close to the colors I pick in the backend (always it shows blue color and other random colors… It makes no sense.. what can i do?
Hello,
Thank you for contacting us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
I currently solve it but always happens to me
Could you please submit a Presale ticket at https://themerex.net/support/ and provide the purсhase code as requested above? Our Team will check it for you.
Thank you.
b2b/multivendor booking system need
Hello,
Thank you for your interest in our theme!
The package includes 2 booking plugins – Bookly Lite (free version) and Booked. The latter allows you to add as many calendars as you need, and each calendar can be assigned to ‘a booking agent’ user. Thus, the users can manage their calendar(s) and see the customer’s details who books an appointment.
If you need the exact multivendor functionality, an additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
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Hello – I’ve purchased your theme and it’s working great so far. One question – why does the logo appear “fuzzy/blurry”? I’ve tried uploading at multiple sizes and all end up blurry. Thanks in advance.
Also – the contact information in the top left of the header only shows a phone number or email, not address info, etc. I’ve tried different ways to make this happen, including filling in all of the contact information within the theme editor. Nothing seems to work – it only wants to display phone and email.
Hello,
Thank you for choosing our theme and your feedback!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Regards.
Support
Themerex Portfolio
Website
Hi guys, I genially leave you alone as youve been so great in the past.
I am having an issue with a website that only shows changes when logged in. I have cleared every cache possible and even looked through Plesk to see why this was doing this. Everything is up to date, including the theme and plugins. This just doesnt make any sense. This happened before until I saved my permalinks twice, but this time it wont change.
Please can you point me in the right direction as its been about 4 hours now and is still showing the old version
https://thewaxbarnorwich.co.uk/Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Support
Themerex Portfolio
Website
Hi, I am not a pro use, so sorry for the question. I would like to update this theme in my WP backend, but I don’t know how should I do that. Should I download again and upload, but I scare to try this, because I am not sure and what If I loose all my content. And I can’t find my purchase code in my mailbox. Can I get that somehow?
Thank you so much for your help! Julia
Hello Julia,
Thank you for contacting us!
Please note that the package includes Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard. Please review this guide: http://jacqueline.themerex.net/doc/#theme_update
We recommend making a full backup of your website before any updates.
Feel free to follow the link on how to find the purchase code – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Support
Themerex Portfolio
Website
I’m working on a clients site that uses this theme. They weren’t using a child theme so I’ve now implemented your child theme. However, the theme options export/import doesn’t appear to work… Is this a known bug/issue?
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Please provide the website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Support
Themerex Portfolio
Website
I’ve logged a support ticket now. Hope to hear back from you soon!
Thank you for submitting a support ticket! Could you please provide the ticket ID in order for me to check it?
Regards.
Support
Themerex Portfolio
Website
40568
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/40568
Regards.
Support
Themerex Portfolio
Website
Hi, I have a question, is there a registration for clients in this topic? For example: by mail or social. networks.
Hello,
We appreciate your interest in our theme!
Absolutely! The registration form is included – https://tinyurl.com/ydq4frh6 Just enable ‘Anyone can register’ option in the Dashboard under Settings > General – https://prnt.sc/127gr1c
Regards.
Support
Themerex Portfolio
Website
Good morning, I purchased the html version of the site and now am looking at purchasing the WordPress for my client and would like to know if you will be update this site to WordPress 5.7 and will you continue to update this template?
Hello,
Thank you for your interest in our theme!
Absolutely! Jacqueline WP theme is the bestseller and is fully maintained by Our Team. Currently, we are planning a new release. But the testing process will take some time.
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://jacqueline.themerex.net/doc/#theme_update
The theme is compatible with WordPress 5.7. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Thank you for the fast response.
Thank you for the purchase! Happy to help!
Support
Themerex Portfolio
Website
Hello,
I can’t use JAQUELINE theme on my new wordpress, because when i activate the theme, i have this error message and block all my website :
Parse error: syntax error, unexpected end of file in /home/madamel/www/wp-content/themes/jacqueline/fw/core/core.admin.php on line 1
Une erreur critique est survenue sur ce site. Veuillez consulter la boite de réception de l’e-mail d’administration de votre site pour plus d’informations.
i can’t use my website now.
Still no response to my message on the Themerex support…
It’s for an urgent project. Thanks.
Hello,
Thank you for providing the details in the support ticket. Your issue is under investigation. Please expect a reply shortly.
Regards.
Support
Themerex Portfolio
Website
Hi,
I receive this error while trying to upload your latest update:
Error Details
An error of type E_PARSE was caused in line 1 of the file …/fw/core/core.admin.php. Error message: syntax error, unexpected end of file
I’ve been trying to update the theme for a week using both methods but the error keeps appearing and my website collapses. My support period ended and I cannot open a ticket for this. Does your support only limited to those in the support period? Do we have to purchase support every time you launch a new update?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required.
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will certainly assist you without support renewal.
Regards.
Support
Themerex Portfolio
Website
Hi. I just purchased it and it will not install on Wordpress. I have business plan, I’ve used the wordpress only downloadable file. Pretty disappointing to be not working right after spending $75 on it.
Hello,
Thank you for reaching out to us!
Please make sure that you have extracted the downloaded package. The only jacqueline.zip should be uploaded in Appearance -> Themes in your Wordpess Dashboard.
Could you please provide the requested website details at https://support.themerex.net/ticket/37104 and get qualified help? Our Tech support team will be glad to assist you with any questions you have.
Thank you!
Support
Themerex Portfolio
Website
Hello, if Elementor is only used on the home page, what is used to edit the rest of the pages? WP Bakery, or something else?
Hello,
Thank you for choosing our theme!
The rest of the pages on our demo are built using WPBakery Page Builder. Please feel free to use it for customization.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Support
Themerex Portfolio
Website
Hi, To clarify, does Elementor only work on only one home page or does it edit pages site wide. Also is there a version of the theme that has the logo centre aligned and nor left aligned? thanks
Hello,
Thank you for your interest in our theme!
Elementor was used to build “Home Elementor” page only – http://jacqueline.themerex.net/elementor-home/ Also, you can create new pages using Elementor.
To have the centre-aligned logo additional style css is required. Our Support Team will help you with it at https://themerex.net/support/ right after the purchase.
Regards.
Support
Themerex Portfolio
Website
I updated the theme to the newest version this morning. Since the update, the “menu items” no longer work which means rebuilding the sections that used those! I tried adding a menu group and immediately got a critical error message from WordPress. And now, whenever I try to save a page, I get an error message saying that the site has a critical issue. Is this a concern? Is there a fix?
Here’s what Wordpress sent me…
An error of type E_ERROR was caused in line 146 of the file /wp-content/themes/jacqueline/fw/core/support.post_type.php. Error message: Uncaught Error: Call to undefined function trx_utils_get_post_views() in /wp-content/themes/jacqueline/fw/core/support.post_type.php:146 Stack trace: #0 /wp-includes/class-wp-hook.php(289): jacqueline_post_type_save_options(2170) #1 /wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(2170, Array) #2 /wp-includes/plugin.php(484): WP_Hook->do_action(Array) #3 /wp-includes/post.php(4309): do_action(‘save_post’, 2170, Object(WP_Post), true) #4 /wp-includes/post.php(4411): wp_insert_post(Array, false, true) #5 /wp-admin/includes/post.php(419): wp_update_post(Array) #6 /wp-admin/post.php(227): edit_post() #7 {main}
Thanks in advance for your help!
Never mind! I discovered that a few of the installed plugins had required updates. (It’s not super obvious based on how they’re displayed in the dashboard.) Once I made those updates, the error message went away. I was then able to add back in my menu items without issue. Thanks!
Hello,
We are glad you have found the solution. Thank you for informing us! Have a great day!
Regards.
Support
Themerex Portfolio
Website
Is it safe to update to Wordpress 5.7 with this theme? If my site will likely break, I’ll wait until you’ve released a theme update. Thanks!
Hello,
Thank you for contacting us!
We have updated WordPress to 5.7 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ We recommend making a full backup of your website before any updates.
Regards.
Support
Themerex Portfolio
Website
I’ve got sone last question. I’m just trying to work out what is best for my client. Does the premium version of Bookly offer the most versatility with this theme. Thanks again.
Bookly PRO allows you to set up online payments, have an unlimited number of staff members and services, and ability to install its add-ons. For more details, please follow: https://www.booking-wp-plugin.com/?utm_source=WP_ORG&utm_medium=cpc&utm_campaign=wp_further_reading
Please note that the paid version of the plugin has not been tested with our template. We have included the free version of Bookly only. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
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