294 comments found.
Hi Mikado,
is your theme compatible with Woocommerce 5.2.2 and WP 5.7.1? Thanks in advance
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemRegarding WooCommerce, the last version tested with our theme is 4.4.1. You can try using a newer version to see if everything works fine, but if it doesn’t, we suggest to keep using version 4.4.1 until we release an update.
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Thanks a lot for your quick reply. Following your suggestion I’ll wait for an update.
Hi again,
You’re welcome.
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Hi,
i want to change the font of the menu in mobile devices. I have Greek words and in the mobile menu some letters dissapears and has different font family from the desktop device.
Thanks a lot.
Hello there,
Please navigate to Mikado Options>Header>Mobile Header and in Typography options you can select font options for mobile menu ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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When i install only this demo only images are downloaded
Hello there,
Thank you for reaching us!
Could you please submit a ticket at our Help Center and include your website URL and one of our support agents will check this and assist you.
Support
Mikado Portfolio part of
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Good day, I have a problem importing demos.
My hosting: PHP Memory Limit 386 MB, PHP Version 7.3.3, PHP Post Max Size 256M, PHP Time Limit 300, PHP Max Input Vars 5000, Max Upload Size 256 MB
Imports freeze to 80 %.
Screenshot:
https://www.smuton.cz/wp-content/uploads/2021/02/error-import-demo.png https://www.smuton.cz/wp-content/uploads/2021/02/hosting-smuton-cz.pngThank you for your support. Ondřej Smutný
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello,
Is it possible to change all the colors in the theme? Also in the header, the banners, the background colors, the animation color in the background, the button colors etc etc.
Before I buy this theme. I just want to add on this. I want to change previously mentioned colors in my own colors. Is that possible?
Hi there,
Thanks for taking an interest! It is for sure possible to change the colors to the header, banner, background color, and buttons. As for the animation color in the background, we are not quite sure what exactly you refer to.
Thanks and let us know if you have any additional questions.
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In demo shop 6 with the clouds at the bottom there are balloons, planets and rockets in the background of the homepage. Can the color of the balloons, planets and rockets also be changed to my own chosen color?
Hi there,
These are images added to the Revolution slider, so you could ask upon purchase for the PSD files and edit the elements with your own color or replace the images with your own.
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Hi Team,
Demo files aren’t import properly.
I tried both method and increased the config size as well. 1. Cocco Dashboard > Import 2. Direct WP import
Step – 1 Import has stopped to some extend.
Step – 2 All images and page content are loading, but its way different from the demo link.
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi , Can you let me know , if we want to add more elements on the home page , can we do that as it seems to be very short on content on the home page . Also which page builder , this theme is using ?
Hi there,
Thanks for taking an interest! Of course, you can add/ remove or rearrange any content on the homepage.
The theme comes with the WPBakery plugin which is more than enough to achieve anything you do see on our website.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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When can we expect support for Wordpress 5.6? Tnx.
Hi there,
Thank you for reaching us! It should be compatible but if you somehow encounter any issue and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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I ordered it but would like some improvement. If your product got too many variations it just becomes a very long line out of screen with variation option images. This should be fixed and made properly responsive on the product page. Also if you got more than 4 product images it goes down a very long way trough the content.
This are some basic things…
Also I would like a option to show two products next to each other while navigating a category now there is just one product and long time scrolling.
Very high price but looks amazing, just make some improvements on such little things and it will be justified to ask such a high price.
Hi there,
Thanks for writing in!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you as well as they can note your suggestions.
Support
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Does this theme work with Elementor?
Hi there,
Thanks for taking an interest! The theme comes with the WPBakery plugin included which is more than enough to achieve anything you do see on our demo website and at the moment it is not Elementor supported.
Thanks for understanding and let us know if you have any additional questions.
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I need just html files are they included in this woocommerce version?
Hi there,
Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
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Hi
I would like to check account section. But I cannot see option to log in. Do you have a username and password I can use to check out the account section?
Thanks,
Fuaad
Hi there,
If you refer to WooCommerce user account you can see our screenshot here.
We hope this helped and if you have any additional questions please let us know
Support
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Hey guys! Really nice theme, but are you planning to meet with the new Google ranking guidelines?
https://webmasters.googleblog.com/2020/11/timing-for-page-experience.html?m=1Because Google PageSpeed Insights gives 10/100 and 26/100 (mobile and desktop) score to the home page and 8/100 and 34/100 to a product page with their new measure system which is very weak to get good ranking with the store.
Would be good to know what we can expect if we buy and starting to use the theme.
Hi there,
Thanks for taking an interest! Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analyzing and assessing website performance.
Do let us know if you have any additional questions.
Support
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I got issue in 3rd level sub menu. I can’t get dropdown for it. can I have where I need to change code?? here is screenshot. https://prnt.sc/vkpuix i can’t see this level menu as mentioned in screenshot.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I am unable to add custom fields to my pages. tried enabling the custom fields in the page options but its not getting activated. does this have something to do with the theme?.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I don’t have the old shop anymore. I forgot to deactivate the license.
Can you deactivate the license for me?
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
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Hello! Is it possible to show the cart in the mobile version of the site in the header?
Hi there,
Yes, you can add the cart to the Mobile Area widget area and display it on mobile.
Let us know if you have any additional questions!
Support
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The last update broke rev slider – just shows a white space where the slider would be even though all the images and config is visible in the Revolution slider settings. I reimported the slider again from the original xml folder in the theme download and i get the same problem – slider doesn’t show up… Deactivated all plugins except coco core, visual composer and rev slider and still it doesn’t appear…
Hi there,
Could you please provide us with your website URL so we can check?
Thanks.
Support
Mikado Portfolio part of
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cool n fun . co
Hi – site is https://snipboard.io/R0bSd1.jpg and JS errors are these. https://snipboard.io/BnRehd.jpg I have been asked to take it offline and point the domain at a social page… Will you be able to have a look today before I do that?
Hi there,
Your page is redirecting to FB so we could not access it.
Please check if you have updated the theme and its plugins to the latest version and you can follow the procedure form here.
And if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with the latest versions as well as they can check this on your end.
Thanks.
Support
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Somebody can help me, please? I cant find dropdown cart in widget list… There is only one cart in my widgets but its broken. Thanks
Hi there,
Could you please send us your website URL so we can check this, as it is a bit hard to guess like this as we do not have enough information.
Thanks.
Support
Mikado Portfolio part of
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Hi, theme update solved my problem, thanks 
Hi again,
We’re glad this has been resolved
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