90 comments found.
How to you change/add pictures in the portfolios? Also why does the slider say slider with alias 1 not found? I just switched to your site from Jupiter X which is terrible and I like your layout better, but I’m frustrated with instructions.
Figured out the first part and how to add pictures. Still not sure why there is an issue with the slider.
Hello there,
Thank you for reaching us!
In case that some sliders are missing after the demo import please follow instructions from this article – What To Do If Your Sliders Are Missing After Importing The Demo.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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just bought this and the word doc for slider revolution has a blank license key, can i get another one sent or information why thats not included as its needed with the theme
Hello there,
Thank you for reaching us!
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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understood, thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi there, waiting for support to reply but having issues with the php limits. It’s been increased on my server, yet the values are still showing on the system info dashboard to be limited.
I’ve cleared cache, reinstalled theme, restarted WP but to no avail which makes me think the problem is on your end. Any way you can confirm what I could do to fix this? Thanks!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
If you already have an request please provide us with your request ID so we can check as we could not locate any request with your Envato username.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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What Wordpress hosting service do you recommend for the theme? Some features don’t work with either godaddy or Bluehost.
Hi there,
Most important part is that you check if they meet the server recommendations here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Themes!
I submitted a help ticket about a day ago (id: #110216) regarding issues importing the demo. Please help!
Hi there,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hi Leitmotif Team!
Wanted to get some up to date info:
1) Is there any AMP friendly version planned?
2) The SEO search engine friendliness is not mentioned much. How well does it do?
3) The speed and overall score of the demo with google analyser is pretty sad. Why would that be and how two improve the speed:
e.g: Simple “about us” mobile page got 19 out of a 100 https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fleitmotif.qodeinteractive.com%2Fabout-us%2F
Ok, the desktop version 66…
4) I assume it is compatible with WP5.7 – correct?
Thanks.
Hi there,
Thanks for taking an interest!
1. Currently AMP is not in in our TO DO list. As we know from some of our users, AMP plugin should be working well, so you could try with it, however please understand that we cannot guaranty theme compatibility since it has not been tested with our theme.
2. Yes, we have included fields for SEO optimization of your site within our Leitmotif theme. You can even further improve that with using some plugins like Yoast for getting you SEO the best possible.
3.Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analyzing and assessing website performance.
4. It is compatible but please read this article here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for the detailed answers. Very much appreciated.
And yes, I totally forgot to check if the theme supports multi language pages! What add on do you recommend besides WPML?
Hi there,
Well, our themes are compatible with WPML and you can read more about it here.
Please note that we cannot guaranty any other plugin for multi language functionality since it has not been tested with our theme.
Thanks for understanding and we are here if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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After bying the theme I had to reinstall it after reinstalling WP on the same domain: cometos.com (because of technical issues). Now I can’t register the theme because it says: Code is already registered for other domain.
Please help to authorise it.
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I’m trying to import a demo. It stays at 9%. It doesn’t continue.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I get suhosin installed error the hosting company says that I need to use vds. Can’t we install the theme on shared hosting? Waiting for support now the theme is very interesting
Hi there,
We could not locate any request at our help center with your Envato username, so if you do have any please provide us with your request ID.
Or you can simply submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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102809
Hi there,
We do see that your request has been handled so please continue the conversation with our support team for further assistance.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello.I will make my customer’s site in my own hosting and since the site is finished, I will actually move the domain to be used here. Is there any possibility of having problems with the license here or some themes will give an error while moving.
Hi there,
You can for sure work on your testing environment and then transfer the website to your live domain.
You can read more about our registration module here as you will need to deregister the theme on your testing domain, migrate the website and then register it again on your live domain.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello. On top of all posts, there is a “blog.” title. How can I change or remove that?
Hi there,
Within our LeitMotif Options > Blog > Blog single you can disable the title area if you wish that.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Can I change page page title(portfolio.) in Leitmotif Portfolio?
Hi there,
Thanks for taking an interest! Could you please be more specific and explain this a bit more, as we are not quite sure what exactly element and how you wish to change it. If you enter your title for your portfolio it will be displayed.
Keep us updated please.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge Themes.
Am interested to purchase this theme.
Just want to check before purchase.
Can videos from youtube be embedded in this theme?
Do you have the feature to embed youtube videos into this theme?
Thanks alot.
Hi there,
Thanks for taking an interest! You can use our video button shortcode or simply embedd your video with iframe if you wish that.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I just bought the theme and trying to import it into Wordpress, but got some reason the import stops at 98%. I’ve sat for hours and the import doesn’t fully complete. I’ve tried reinstalling Wordpress and all. Do you know why this is happening and if so what’s a solution? Thanks
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Ok thanks! I looked in the folder and didn’t see a XML file. Can you send me it, please? I’ll try it
Thanks
Hi there,
Please the xml is included and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Team,
Showing this error on my website warning: call_user_func_array()expects parameter 1 to be a valid callback, funcation’yourtheme_setup’not found or invalid funcation name in /home/u667516771/domains/editmyfilms.com/public_html/wp-includes/class-wp-hook.php on line 287
please help me out how to resolve this issue?
Website URL: https://editmyfilm.com/
best
Hi there,
We do see that you are using theme version 1.1 and the latest one released is 1.2 and Leitmotif Core to 1.1.1 so if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Team,
Thanks for your quick response.
I have updated themes and plugins but the error is still showing. Following is the error screenshot URL: https://ibb.co/f8Jwtbv
Best,
Hi there,
Please try to deactivate all your third party plugins that you are using as well as flush your cache.
Keep us updated on this.
Support
Edge Portfolio part of
Qode Interactive
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Still showing this error. please help me out how to resolve this issue.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, excuse me what is going with you guys. I have loads of questions not been attended to for 3 days now. Sent several emails without any response. Yesterday someone responded to another resolved issues and i told him to respond to my ticket # 70461 but till now i’ve been ignored. this is very disappointing. when i bought cinerama, support was not like this. i came back to buy from you again because of the good support i got then. but now you guys just changed. this is so bad.
Hi there,
We found your request on our helpcenter, one of the agents will reply as soon as possible.
Also, please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.
Support
Edge Portfolio part of
Qode Interactive
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Good to hear that. And thanks for the advice. Looking forward…
Hi again,
You’re welcome.
Support
Edge Portfolio part of
Qode Interactive
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Many thanks indeed. I’ve been attended to and promptly. I didn’t know my questions were pushing down my ticket. Now i know. Cheers.
Hi again,
We’re happy to help. If there’s anything else, feel free to write in!
Support
Edge Portfolio part of
Qode Interactive
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Hi, Im not able to register with purchase code and email.
please respond, I need to import demo, without registering i cannot. and im not able to register too.
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hello! Is it possible to change the background colour and put it in white for example? Are the theme colours customizable? Thank you!
Hi there,
Thanks for taking an interest! Yes, for sure this is possible as well as you do have many options for colors within our Global options, page options as well as some shortcode options as well.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi there!
We would like to purchase your theme, but we wondering, if its “portfolio 3 columns” variable in way of format. Will we be able to change it to horizontal format like your “hower type – video”?
Thank you for answer!
Hi there,
Thank you for reaching us!
If you refer to this page, https://leitmotif.qodeinteractive.com/portfolio/video/, it is for sure possible. Also if you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello Team,
The review option is not visible on any product page. I have already enabled this option in WooCommerce Settings but it still not visible. Kindly look into it on priority & resolve it. For better understanding, please find the screenshot URL: https://ibb.co/G92sCmK Website URL: https://editmyfilm.com/product/pet-video/
Best,
Hi there,
We must say that Leitmotif is not tested with this and we cannot guaranty the compatibility, sorry about this.
Thanks for understanding.
Support
Edge Portfolio part of
Qode Interactive
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Hi! I´m trying to link videos from Vimeo and Youtube when I´m doing a portafolio and portafolio list or other element but is not working. What can I do? Thanks!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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