418 comments found.
Also My Theme Says I Need to Update WP Bakery Page Builder Do I need to Buy A License or does My Theme Come with it?
Hi there,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help and you can also ask our support team for latest plugin version and try will provide you.
Support
Mikado Portfolio part of
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How do I remove Copyright 2015 Libero Themes. from the Side Area?
Hello there,
To edit content inside the Side Area please navigate to Appearance -> Widgets and edit widgets inside the ‘Side Area’ widget area ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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I am working with your template “Libero”. I have been recommending it to my clients, for several years. I have downloaded it from the Envato website many times, both on my behalf and that of my clients. I have several of these templates. I do not know, which is which. Currently (for two years) I am working with this template under a web address: https://wtenczas.eu. I would like to register this template. If I buy another template from the Envato Market – with the Purchase Code thus obtained, will I be able to register an already used template?
Regards Robert Jaruga robert.albert.jaruga@gmail.comHi there,
You can register it with the purchase code you got when you bought Libero. Ultimately, you could buy it again and use the new purchase code to register the theme that you bought earlier.
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thanks a lot
You’re welcome.
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hi there, Importing widgets doesn’t work. I have written all the .htaccess settings as stated in the manual. All content except widgets is imported, but widgets are not.
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I just renewed my support license. How long do I have to wait to be able to submit a support ticket? It keeps saying my purchase code is expired.
Hi there,
Possible your purchase was not processed yet, so please try to submit a request once again at our help center and our support team will be happy to help.
Thanks.
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Mikado Portfolio part of
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My hosting does not have a php.ini file there is only .htacces file. So, how can I fix problem about import demo data
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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hi there,
I bought this theme last year,
but somehow I cannot register account for libero theme. it says “Code is already registered for other domain”.
so, I want change my domain to “http://www.intellicon.kr”, whatever was before.
please leave a reply if you need my purchase code(it starts with “6e52f891-e359-...”) and my email.
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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hi how i can add 2nd level menu ?
Hi there,
Thanks for writing in! You can find this article helpful here.
Also if you need any further assistance feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hi, how do I remove the print and heart icons in portfolio items?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, please let me know how can i enable topbar in mobile view website: almaazmi-law.com
Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello, I wanted to ask you after I purchase this template do I have the right to use the Logo and every other element in this website?
Hi there,
If you are refering to the images please read our article about it here.
Do let us know if you have any additional questions.
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Hi, i just purchased a theme and import it into wordpress, but content of this template is not showing, please let me know how to successfully import website same like i am seeing in the below link: Also, my website link is www.almaazmi-law.com >> https://preview.themeforest.net/item/libero-a-theme-for-lawyers-and-law-firms/full_screen_preview/13933476?_ga=2.230342684.1285442560.1609947056-112853416.1609334700
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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i have already submit a ticket please check and resolve my issue thanks
Hi there,
Thanks, as we can see your request has been responded to so if you need any further assistance please continue the conversation with our support team.
Thanks
Support
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Yeah thanks
Hi there,
Glad we could help!
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I have purchased this theme but i unable to change the Header section like top menu or side menu bar…i just found changing color schemes in the documentation….Please help i want to change the content in top menu like opening hours, call center number, menu details,etc
Hi there,
You can find this section in Appearance > Widgets > Header Top widget area.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there! When i publish a post i recieve this ”” There has been a critical error on this website.”” Post example https://avgerinoslaw.gr/paratasi-prothesmias-diorthosis-ktimatologikon-eggrafon-eos
Any idea ?> please! ?>
After extraordinary research this error comes from ‘mikado core” plugin which is your theme’s mandatory plugin for a normal use…
When i disable this plugin i can see the full post properly… when i enable it again i cant…
Even if i disable all 10 active plugins and leave only mikado core plugin active the problem still remains… when i disable it then the full content appears…
please help with that cause it is a critical problem. its the first time i aply for help!
My customer is very dissapointed! Let’s make him happy as fast as we can!
Regards!
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We do see that you have missed update the Core plugin, as you are using version 1.3 and the latest one is 1.3.1
Keep us updated
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When will this be updated to work with WordPress 5.6?
Hi there,
Thanks for writing in! The theme is compatible though this article can help you here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Does this theme have an option to add a click to call button? If so, is it only available at top or near header or can it be added anywhere or as a sticky?
Hi there,
Thank you for writing.
You can use a Text widget to create an element and put it in a header for example, or use the Custom HTML element to create it and put it anywhere in the content.
Let us know if there’s anything else!
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Does this website support multiple language?
Hi there,
Thanks for taking an interest! Yes, it does, all our themes are compatible with the WPML plugin which you can use to create a multilingual website. You can read more about it here.
Do let us know if you have any additional questions.
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Hi there,
Just a quick question pre-purchase question: are the images you use in your theme free for re-use? I would like to use some of them on my site, is it possible?
Thank you!
Hi there,
Thanks for taking an interest!
You can read more about the images that are included within our demo theme here. So all the images are under copyright and if you intend to use them you will need to have a license for them.
Do let us know if you have any additional questions.
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Thank you very much for your quick replay. Have a good day!
Hi there,
We are here to help always!
Support
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Hi there, I’ve just purchased the theme and cannot register it for some reason. I tried to set up an account on your support platform and haven’t received a varification email so I cannot access it. The other thing is I’m getting an error msg: Undefined index: item_padding_480 in /home/customer/www/murrayflynn.ie/public_html/wp-content/plugins/mikado-core/shortcodes/elements-holder/templates/elements-holder-item-template.php on line 34 and some of the shortcodes don’t work in header as well as a polylang language picker. I truly don’t know what to do… Please help.
Please ignore my questions. I managed to contact the support team
Hi there,
Glad to hear this your request will be answered as soon as possible.
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Hi, to update the theme, do you need to do it manually via FTP? there is no theme update in the wordpress themes section. Thanks!
Hi there,
You can do it automatically or via FTP: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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Hi! I opened a ticket, unfortunately after the update the section relating to the blog is not visible. Thanks
I also uploaded the updated template via FTP (which I downloaded directly from envato) but the problem with the articles is still there.
Hi there,
We have located your request and can see that an agent has answered your request. If you need any further assistance please continue the conversation with our support team.
Thanks.
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What do I have to do to get a response for my ticket?
Hi there,
Please provide your request ID here so we can check the status.
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