695 comments found.
I cannot get the required social media plugin to install. I’ve uninstall and reinstall the theme three times to see if it’s an install problem.I’ve redownloaded the theme too. I cannot get it to work to be able to use the theme as offered. I submitted a support ticket and have not receive a response. Please help with this problem.
Something went wrong with the plugin API.
After latest Plugin update, edit option for post are not working and also breadcrumb url is not correct for the detail posts.
Website: www.mehendigallery.com
Breadcrumb issue is defined below
category article url: https://www.mehendigallery.com/articles/
post detail page url: https://www.mehendigallery.com/5-easy-steps-make-mehendi-paste-home/
under this detail page url: breadcrumb is coming as: Home / Posts / 5 Easy Steps How To Make Mehendi Paste At Home
Now this ”/post/” is not having correct hyperlink .
Pls. help as i’m not tech person and it is bug in the theme.
Hello,
Thank you for getting in touch with us.
We actively provide support through our support portal at https://themebazaar.freshdesk.com/. Please submit a ticket along with your website information. We will quickly check it for you.
Best Regards,
This theme is not updated since last 3 years. Most of the other small and big theme have updated their work not les than 3-10 times. Pls. update the theme.
Hi, Pre-Sale question: Says the last update was July 2021, is the Demo content available to install with this theme???
Hi,
We’re glad you’re interested in our product. In the provided package, you will be able to install the demo content.
In case of an issue, support will be available.
Thanks,
Ok, trying to view the demo but wont load on Firefox browser
Hi,
Please visit the below links for the demo.
https://classic-uploader.extracoding.com/ https://media-feeds.extracoding.com/header-classic/ Visit the following link to watch a video explaining how to load the demos. https://we.tl/t-T4NdKlBaneThanks,
Hello! great theme! i would like to use it in a different way, only i would post the media, only audio files, and the user would be able to listen and download only if he is logged in, is that possible? if yes, i can have a log or report of who listened/donwloaded each file? thanks!
Hi,
Thank you! I’m glad you like the theme!
Apologies, the requested feature is currently unavailable in the theme.
If you have any other questions or concerns regarding our product, please don’t hesitate to reach out to us.
Thanks,
I’m trying to create a photo-sharing site. I think your theme is appropriate. I’d like you to check a few things. Is it possible to classify tags with WordPress plug-in? Is it possible to download pictures by size in the photo download option? I’d appreciate it if you could check it out.
Hi,
Apologies for the delay in getting back to you, and I sincerely appreciate your patience.
Thank you for sharing your opinion. I’m glad to hear that you find the theme appropriate. It’s always encouraging to receive positive feedback.
1- Can you please explain more about your first question? So that we can provide a better suggestion. 2- Sorry, it is not possible to download pictures by size. You can only download the full-size image from the photo download option.
If you have any other questions or concerns regarding our product, please don’t hesitate to reach out to us.
Thanks,
i need hep here to download the demo files for the website at hit509.com please
you download does not work
how to upload your demo
Hi,
Could you please contact us through our ticket system https://themebazaar.freshdesk.com, our support team will look into it for you, thanks
the link you send me does not work at all
your link does not work .what is the alternative we have
so when time is over you will say sorry to get a new license to help me with your demos that does not work i will ask a refund if the time expired
@themebazzar Need a demo user account before purchase. Please provide the demo account for the theme.
Please get to our support portal (https://themebazaar.freshdesk.com) to resolve your query.
I have sent the query to your portal since. Please respond.
the theme can not be installed by the envato studio today. I need to know what we going to do about this. i pay for the installation and the product can not be installed. what are we doing ? please get back to me asap thank you . the studio is asking me if i have other theme to install since the product you sold is not possible to get it installed .
Hi,
Could you please contact us through our ticket system https://themebazaar.freshdesk.com, our support team will look into it for you, thanks
403 Forbidden openresty
this is the message from your support page . you ask me to contact support how . i need my money back that sit
your platform does not work to give support .
i need to install this to my website at hit509.com and your shit does not download the demo
When you will improve speed for this theme?
hey i purchased your theme but demo import not work please check
Hi,
Could you please contact us through our ticket system https://themebazaar.freshdesk.com, our support team will look into it for you, thanks.
Your ticket has been created. Ticket is done please check and response on urgent basis Thanks
I have already replied to your support ticket please check it.
please check your support email
please reply on my email
I have already replied to your support ticket please check it.
why your theme is not working?
Hi,
Could you please contact us through our ticket system https://themebazaar.freshdesk.com, our support team will look into it for you, thanks.
Hi, I have sent you some queries via ticket, please reply
I have already replied to your support ticket please check it.
Hi,
Please reply to my ticket. I’m waiting
Hi Sir I’m having checkout page styling issue can you please have a look into it and let me know solution? also i wanna update this theme can you please do a update with latest version? here you can see the issue: https://foretvhub.com/books/checkout/
Hi,
Could you please contact us through our ticket system http://support.extracoding.com, our support team will look into it for you,
Thanks.
ok i have been submitted request please have a look thank you.
I have already replied to your support ticket please check it.
ok i signed up for your support portal but i did not get any login detail about it after sign where i can i see my ticket?
You add your email address and password by yourself when you register on our helpdesk. Please re-visit our freshdesk and use the forgot password option to retrieve your account.
when I try to reset there is nothing . i got this message You are not authorised to access this portal. Kindly contact your helpdesk administrator.
Hi,
Sorry for the inconvenience caused. Please share your email address so we can check this on our help center
Hi,
Please check your email address for username and password, thanks
Why theme is so slow?
Hi,
Are you talking about the live demo?
Yes
Hi,
I would suggest you try using any cache plugin to improve the overall performance of your website.
Can you activate some cache plugin now on theme to we can see results? Because if i buy theme and theme is again slow with cache plugins,i throw money then for nothing.
And please update theme to work with latest Wordpress version, and with latest PHP 8.0
Thanks
Hi,
Could you please contact us through our ticket system https://themebazaar.freshdesk.com, our support team will look into it for you,
thanks.
Hello, i use the ticket manager but i will post that here:
I buy this theme some year ago and i try to use it again right now, all is good except that i need to allow upload PDF and docs files but i see in comments that you send that information via email.
Can you send me that information?
Hi,
Please contact us through our ticket system at http://support.extracoding.com we will share the procedure with you
I see when i post the comment i have a ticket, i create another, i will wait for you. Thanks
Hello, no one has answered me
Hello, please i need a response, i create the ticket 2 days ago and i dont have any response of your team.
Hi,
I have already replied to your support ticket please check it.
Hello, I want to buy this theme but before this, Please let me know if user upload the content, would admin have access to approve the content?
Hi,
Yes, there are settings available in Theme options to change the default status of newly created posts by users on the frontend.
HI, I’m getting trouble setting this up. There is no post showing on the home page with clicking on all ..Can you assist me? and when this user posts anything from the front it gets published without reviewing.
Looking forward to reply at the earliest
Thanks
How can i contact you at the earliest…. ?
Hi,
Please contact us through our ticket system at http://support.extracoding.com we will share the procedure with you
Hi
I have already submitted a ticket , Please assist me asap.
Thanks
Hi,
I have already replied to your support ticket please check it.
Hello, I am interested in buying this theme. Just have a question – Usually, instead of uploading videos on the wordpress server, third party plugins are used to store and host videos, as they have an optimized hosting for video files. So, how is this theme taking care of the storage of videos?
Hi,
This theme uses the build WordPress functionality to upload videos and you can offload the by using any third party plugin.
I have two pre-sale questions 1) Is there an option to embed youtube videos in the video posts? 2) Can I increase the Upload size of the videos ?
Hi,
Thank you for your interest,
1. You can embed a single video by using its URL on frontend 2. Yes, the upload size is adjustable from theme options.
hi, i do leave a message in support portal and no one reply ? KINDLY CHECK THANKS ! AND NOW I CANT ACCESS THE SUPPORT PORTAL.
Hi,
We are facing a down time with our support portal and it will be up very soon, until that could you please contact us through our support email address at info@extracoding.com
hi i already drop an email. pending reply
Hi, the reply sent to you looking forward to response.
hi i replied the email. looking forward to response
Hi, replied.
Hello
Why this theme is so slow?
Hi,
Thanks for reporting, it was because of the hosting update, please check and it should work fine now.
