55 comments found.
Hi there, it’s my first time here to purchase a theme. Is the USD69 license fee a life time payment? Or I would need to renew it regularly?
Hello there,
Thank you for taking interest in our theme.
By purchasing the Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme. Please check this article – Regular License And Extended License.
If you have any additional questions please let us know.
Support
Elated Portfolio part of
Qode Interactive
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Hi, beautiful theme. I have a problem to import the demo. Do i need to set the folders css and js to 755? Or something else?
Hello there,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Great Thema but no support. I go on Qode support and this thema is not registred so no support.
Hello there,
Thank you for reaching us!
To submit a ticket please follow instructions from this article – How To Submit A Ticket. Also please make sure that you’ve selected a correct profile (in this case Elated).
You can also contact us through this email, include your purchase code in the email, and our support team will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Can i Set 2 column in the shop page in mobile view?
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I did open the ticket about my wrong email. Now i can’t access in my Qode Account. Please read the ticket and please solving the issue.
Hello there,
We could not locate any request with your Envato username. Could you please provide us with your request ID? Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Can i change the woocommerce cart icon
Hello there,
To change the ‘cart’ label of drop down cart icon in header please try following instructions from this article here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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I’m sorry, i would to change the icon. For example the classic basket icon.
Hi,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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What is your turn around for support? I left two support tickets yesterday at Qode Help Center and it has been more than 24 hours but I still have not yet heard back anything.
1. I need to deactivate an installation that was deleted from server 2. do you have a child theme?
Thanks.
Hi there,
Thanks for writing in! Once we check we do see that your requests has been handled so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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A presales question: I read through the documentation but can’t see any screenshots or descriptions to what can actually be changed on the page with the elementor editor. For example, is there such a thing as a template for a shop detail page and can I edit that template and will a change on that template show up on all shop detail pages? Thank you
Hello there,
Thank you for taking interest in our theme.
Shop uses predefined php templates for product pages and only Description tab can be edited with Elementor. For example everything added in the Description tab on this product page is added using the Elementor page builder. Other sections are predefined by the php template.
If you have any additional questions please let us know.
Support
Elated Portfolio part of
Qode Interactive
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looks PERFECT!
Hi there,
Thank you very much, we are glad you like it!
Support
Elated Portfolio part of
Qode Interactive
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When you import ‘Choclaterie Dark’ it’s showing the logo as blank. I’ve deleted the page and re-uploaded. I’ve updated the logo a number of times and it’s recognised on that import page. When you update the logo in the options section, the logo updates but doesn’t update on the dark page?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Super Thema. But I don’t find documentation and support on Qode don’t refer Swiss Delight at now ?
Hi there,
Thanks for writing in. It must have been a caching issue however the documentation is available now as well as you can check it here: https://swissdelight.qodeinteractive.com/documentation/If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Congratulations! Nice Work, GLWS
Hi there,
Thank you very much!
Support
Elated Portfolio part of
Qode Interactive
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Great Work, Congratulations GLWS
Hi there,
Thanks a lot, we are glad you like it
Support
Elated Portfolio part of
Qode Interactive
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Congratulation! GLWS
Hi there,
Thanks a lot!
Support
Elated Portfolio part of
Qode Interactive
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WOW, Nice…
Hi there,
Thank you very much, we are glad you like it.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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