37 comments found.
hello, about the store locator, can I choose from neighbourhood instead of country? If I work with WPML with 7 different languages, can I out 7 different store locators filterable by neighbourhood?
Hi there,
Thank you for reaching us!
You can easily edit Stores Locations, Stores Categories and Lucent Stores. Locations don’t necessarily need to be countries, they can also be neighborhoods (please see screenshot). For more detailed overview of theme options please check the documentation in this link.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Will be awesome if this theme can be also on shopify.
Hi there,
Thank you for your feedback. We build themes only for WordPress.
Let us know if you have any questions.
Support
Mikado Portfolio part of
Qode Interactive
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I am looking for a new theme for my lighting store and this is the best candidate so far. Just one pre-purchase question, lighting is very technical and would you consider in the future to add functionality that allows to add PDF specs on product page which clients can download or view? It’s tab name can be downloads and you can put it between Addidtional Information and Reviews tabs. I know this can be done by a separate plugin but it would be nice to have it as part of a theme.
Hi there,
Thanks for taking an interest! Please check this article that might help you on embeding PDF.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, what font is being used in the LUCENT logo?
Hi there,
Our designer used this font, but she also edited some of the letters.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
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Hello pre-sale question: in this page (https://lucent.qodeinteractive.com/shop/categories-metro/) is it possible to add widgets using elementor as text or images under the already existing content?
Hi there,
You can add more widgets beneath this product list.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, this is a pre-sale question: Could the home slider display any video slide?? Thanks & regards
Hi there,
Thanks for taking an interest! Yes it can for sure, the theme comes with Revolution Slider and you will be able to add video to it for sure.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve purchased the theme and started to configure WooCommerce. However, when I want to activate JetPack it says “The registration secrets sent by your site do not match the ones the Jetpack server has on record.”
What is causing this problem?
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
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hi guys, i purchased theme yesterday and found something i need support , but when i log in to your supoort website i found error says “Requested by the server has been blocked” and the tools bar was hinding under the error, so i cant submit the ticket.
can you please help me fix with this ?
https://ibb.co/rxWSRpyby the way , i set up the template and first question is how to disable pop up, even i disable it in core option but it still showing up.
thanks.
Hello there,
Thank you for reaching us!
This could be caused by some extension in your browser so please try submitting ticket in incognito window. Also please try clearing your browser cache and try once more.
To disable pop-up please navigate to Lucent Core Options -> Subscribe Popup and set “Enable Subscribe Popup” to “No”. Also, please check if the “Enable Subscribe Popup” option is set to Yes in Subscribe Popup Settings on the individual pages ( please see screenshot ). Settings on individual pages will override ones in Lucent Core Options.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, yes it works. it was in the Settings on your homepage.
i will try using others browser to get support .
Support
Mikado Portfolio part of
Qode Interactive
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Hi! It is a great theme! I have some questions that I would like to solve. 1. How can I edit the top right pop-up menu (the location and open hours one)? 2. How can I add the landing preloader to my website?
Thanks!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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i’m interested in getting the theme, but i’m looking for more feature so i want to ask you first.
in portfolio, is it possible to have more suggest portfolio / more like you may also like in single product page?
Thanks.
Hi there,
You can enable Elementor for Portfolio, and use the portfolio list widget to display some portfolio items as the suggested portfolios on the portfolio single page. http://prntscr.com/10jqd9l
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Great looking theme. I’ve got a few pre-sale questions.
1. Is there a dark version of the theme? 2. Does the landing preloader also come with the demos? 3. Can I mix and match different templates from different demos? 3. Is it fully compatible with Elementor?
Thanks.
Hi there,
Thanks for taking an interest!
1. There is no option to switch directly to a dark version however our theme has many options that will allow you to change the colors to your needs.
2. Yes, you do have an option to turn this on on the whole website.
3. Once you import the demo content you will get access to all the pages and their settings and you will for sure be able to add, remove, rearrange any content you do see on our different pages.
4. The theme comes with the free version of Elementor which is really more than enough to achieve anything you do see on our demo website.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have installed the theme and its all setup. But when I try to disable the subscriber popup from the lucent core options, it still shows up on all my pages. I tried to clear the cache and tried in a new browser with incognito, but it still shows up the popup. Can you please help if I missed anything?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi ! Presale question : is it possible to customize the menu with logo ? For example, put the logo in the middle ? Thanks for your reply.
Hi there,
Within our theme Header options you do have 3 different header styles.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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What a so elegant and usefull theme. Congratulations again, Mikado
Hi there,
Thank you very much, we are glad you like it! 
If you have any additional questions feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Great theme!
Hi there,
Thank you very much, we are glad you like it!
Support
Mikado Portfolio part of
Qode Interactive
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Your products are giving me pain. When I open a ticket, I say that your instructions do not work, but you still give standard answers with links to your instructions. And it would be fine if you answered more often, but you answer once a day and the solution to the simplest problem will take several days.
I would also like to say a few words about your products. You have global options for all pages, but you make personal settings in each page. What for? Why not leave the default settings in every page and make them global? I spend a lot of time going into each page and returning the default settings.
I have several of your products and I think there will be more. If you do not correct, I will give you 1 star every time.
Hi there,
Our usual response time is within 24h and our support team is really working hard on answering a lot of requests, you have as well been provided with guidance and your requests has been handled so if you need any further assistance please continue the conversation with our support team as they can help you for sure. Well, our demo content is a showcase for all our features and possibilities within our theme. You do have Global settings and page settings which if changed will overwrite the Global Options. So it gives you the possibility to change different pages to your needs if wished. Of course, you can always create your custom page which will have default settings, or edit the demo content pages to your needs.
We are here to help always so please continue the conversation with our support team.
Support
Mikado Portfolio part of
Qode Interactive
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Nice work, GLWS
Hi there,
Thank you very much!
Support
Mikado Portfolio part of
Qode Interactive
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