167 comments found.
[PRE SALE QUESTION] Excuse me, but your theme hasn’t released updates since November 2025?
Hi Ancora Team, I would like to ask you regarding the Elementor Pro Plugin. What is the minimum viable subscription tier I can purchase for this theme to work? Is the “Essentials” Plan viable for this theme? Waiting for you response so after I can purchase the theme. Thank you.
Hello,
Elementor Pro is not a requirement for this theme. The theme is designed to be fully customizable without a paid Elementor Pro subscription, so you do not need to purchase the “Essentials” plan or any other tier to get started.
You can proceed with your theme purchase, and you will be able to customize it as you wish using the features already included.
If you have any further questions before you buy, please don’t hesitate to ask!
Regards
Thank you for the clarification! I also wanted to ask about the support team do they usually respond as quick as you did? Im worried regarding the installation process because usually I experience problems with themes installation.
Serious issue! The header and footer are broken, and I don’t have any clue hoe did this happened and how to fix it: https://tinyurl.com/28xk9n7k Please help immediately. Thanks
Hello,
Thank you for reaching out to us!
To investigate your issue further, we need some additional information. Please create a support ticket at https://themerex.net/support/, and our support team will be happy to assist and guide you.
Regards
How to set the Add to Cart button to always be visible? Screenshot: https://tinyurl.com/yqu2xth8
Hello,
Please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hi there, wanted to check if this theme is still supported and especially if there are any new updates in the pipeline for 2025. Thank you
Hello,
Thank you for reaching out!
Absolutely! The template is fully maintained by Our Team. The new version 3.3 is already available in the theme Dashboard. It was released a week ago.
We carefully monitor the relevance of our themes and continuously make improvements, functional extensions, and necessary fixes. Some of these changes occur automatically in many themes immediately after adjustments are made in the framework. Due to the large number of themes in our portfolio, there may be a delay between making changes and uploading the theme to Themeforest. However, you should not worry, as immediately after installing and activating the theme downloaded from Themeforest, you will be offered a theme update in the admin panel if a more recent version is available on our server. Furthermore, to update the theme in the future, there is no need to download it from Themeforest again – notifications of new versions will appear in the admin panel, the theme and bundled plugins can be updated directly from the Dashboard -> Updates menu.
Regards.
hi there!i am having a problem with a client’s site that i recently started supporting.the theme has not been updated for a long time and we are facing several problems regarding usability.Unfortunately i did not buy it myself and theme;s upadtes are not showing up.Is there any way we can update it and transfer theme to our themeforest account?We do have an activation key.How shall we procced?Current theme version 1.5
Hello,
Thanks for reaching out to us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with the theme update.
Regards.
hello there, i am facing a problem with a client’s website that is using your theme for several years.its initial setup was using visual composer which is no longer working neither on back or front end.is there a way to reinstall the theme or get access to it and install the new plugins (such as wp bakery etc).i do have the activation key for the initial purchase but not access to the account of it.
Hello,
Thank you for contacting us!
To avoid any issues, WPBakery and all bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://dentalux.ancorathemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
Please help us update bundled plugins, thank you.
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://dentalux.ancorathemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ without support renewal and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
hi. i have buy the theme dental theme and when i want to change the logo from apparence theme potions change all photo and when i make save does not save it and when i do reload its the same default theme logo
Hi there myself Sharjeel Ahmed from Netaq e Solutions, we purchased this theme sometime ago, we are having a issue and its minor just want to know about in the theme home page we are using Teams content so there is a way to put a Name, Job title and social links via input field from wp-bakery but there’s no description input field, its just displaying here dummy text at page design, we need to change but as i say there’s no input field to change it as for name, job title and social links.
Hello,
Thank you for getting in touch with us!
Team is a custom post type used to create team member elements and are modified under Team > All Team > Edit > Team Members Details. Please see the screenshot – https://prnt.sc/1pp5wy5
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I have an odd problem when publishing pages to Facebook, there is a Dentalux Icon and styling and a 404 not found error displaying in the preview window. However, I have added featured blog post images and even have opengraph schema included on the page.
This is days after publishing the blog post and the cache has been updated multiple times.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Just submitted ticket, thanks!
Your ticket has been updated. Please check it at https://support.themerex.net/ticket/40611
Regards.
I have updated my WordPress to 5.7. How can I update the Slider Revolution to Version 6.x?
Hello,
Thank you for contacting us!
Please review the detailed instructions on how to update all bundled plugins using ThemeRex Updater: http://dentalux.ancorathemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
Will there be a roll out update for 2021?
Hello,
Thank you for contacting us!
Currently, we are planning a new release. But the testing process will take some time.
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review the detailed instructions: http://dentalux.ancorathemes.com/doc/#theme_update
Regards.
Thanks, i noted that the theme is having some issues with PHP 7.4
To investigate your issue additional information is required.
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. It doesn’t require support renewal, and our Support team will provide you with further assistance.
Thank you!
Hi there’ Myself downloaded dentalux theme wp-bakery plugin is not responding in back-end editor please help
Hello,
Thank you for choosing our theme!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://dentalux.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there’ greetings! I disable Gutenberg Editor in WP-Bakery (it was not disabling but i figure out to do that still) and i check there’s WP-Bakery plugin Version 6.4.1 plugin but there are updates available for 6.5 and it requires payment – please help
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Can I use this template as many times as I want? use it in several domains?
Hello,
With ThemeForest regular license you are licensed to use this theme to create one single End Product (the final website customized with your content) for yourself or for one client. In short:
What is allowed with single regular license:
- You can create one website for yourself or for your client and you can transfer that single website to your client for any fee. This license is then transferred to your client.
- You can install the theme on your test server for testing/development purposes (that installation shouldn’t be available to the public).
- You can modify or manipulate the theme, you can combine it with other works to create the End Product.
- Theme updates for that single End Product (website) are free.
What is not allowed:
- With single regular license it is not allowed you to create multiple websites. For multiple websites you will need multiple regular licenses.
- To resell the same website (Single End Product) to another clients. You will need to purchase an extended license for this.
For more information regarding license regulations and policies, please check: shorturl.at/uvHNU
Thank you.I just purchased the theme. When I activate the theme I get error message saying “There has been a critical error on your website.”
How can I get support?
Hello,
Please provide us with your website details in support ticket at https://themerex.net/support/ – our team look into that and assist you.
Thank you in advance.Already created a ticket. Ticket number is TICKET #7249
Is it possible to get a copy of rev slider? I had to update PHP version and it kept breaking. So now I don’t have rev slider anymore…...
Hello,
Sure.
You can re-import demo sliders.
Please navigate to Appearance> Install demo data> and choose only Revolution Sliders: http://prntscr.com/ibtw8x
Best regardsHello there
I want to rebuild my website. I want you to get the data and images from https://rivercrestortho.com/ and make the new website design looks like the demo: http://preview.themeforest.net/item/dentalux-dentist-medical-healthcare-theme/full_screen_preview/12323828?_ga=2.28984508.1887637256.1573515520-1102849346.1561661817
How much it will cost?
Purchase Code 102d123c-fb74-424d-b351-e0245377880dthanks, Bash
Hello Bash,
Thank you for contacting us!
To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you in advance.Hi Julia, I could not do it because my license is expired. I do not want to purchase now new one. please forward my message to them.
thanks
Hello, I bought your theme, for the moment everything is fine, but I have already had 2 problems, after editing the header to my liking and already finished my changes, the demo header is replaced without touching anything, that is a problem For me in the future because I almost always have to edit everything again and it is not what I want, any solution so that it does not happen again?
PS: it would be good to have the theme made in elementor since visual composer is not very user friendly.
Regards
Another problem is that the wordpress session is disconnected on several occasions, even when connected
Hello,
Thank you for choosing our theme and contacting us!
Please provide your Wordpress URL, username and password in the support ticket at http://ancorathemes.ticksy.com/ – our Support team take a look and assist you.
Thank you.
Hi Julia, I hope you are well and thanks for answering.
I created the ticket.
Best regards, Introvert
Hi there! I’ve been using your theme for approx. 3 years now and very happy with it! However i think it’s best if i update to the newest version of Dentalux. I’m using version 1.1. now. Are there any specific actions i need to take when updating to the newest version or can i just overwrite the files via FTP while uploading them? Thanks!
- Jacco
Hello Jacco,
Thank you for your nice words!
Don’t forget to create backup before update, just in case. Also it is important to update ThemeREX Utilities plugin once new version of theme is uploaded.
Please check step-by-step instruction: http://dentalux.ancorathemes.com/doc/#theme_updateHave a nice one!
