334 comments found.
solved 
it’s a slider
I’m trying to edit Home-Invitation-Fullscreen but when I go to edit the page, it shows up as an empty page. I don’t see where/how to edit the background and text.
Hi there,
Glad to hear this. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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Hello. The Select Countdown has only 2020 year. How I can set up 2021?
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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I bout this theme but i cant import the demo data, I tried with the direct import and stops at 40% and by importing the .xml and an error happens that is nothing in the file :/ What can i do ?
Hi,
Please try following the demo import steps described in this article – How To Import Demo Content Using The One-Click Demo Import Feature.
If you are still experiencing issues with demo import please submit a ticket at our Help Center and one of our support agents will assist you.
Support
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Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Support
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We bought the theme and when we installed it we had an error, we had to uninstall it and then it asked again to register the theme and there it is, it does not allow to install it … how can that detail be fixed
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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the platform Qode fails quite a bit, I was trying to register a couple of weeks ago, and it never allowed me to register … today I was able to register
Hi there,
If you have issues registering the theme please check this article here. If you still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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As a new buyer, I’m a bit dissapointed with gallery you provide. See how “big” are images on mobile when you clicked on thumbnail – http://prntscr.com/yuyuow
You can try it here – https://moments.qodeinteractive.com/image-gallery/
Could you please fix it or provide me some code how to fix it and have fullscreen images on mobile?
Thank you
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you with this.
Thanks.
Support
Select Portfolio part of
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That’s awesome, but I’m unable to submit any ticket. Because your system is not sending any confirmation mail – see http://prntscr.com/yz0v0g
Please, check it and fix it. Thank you
Hi there,
We could not locate your Envato username on our help center so could you please provide us with your email adress from which you have signed up to our help center.
You can send us a mail with this information and we will verify your account.
Thanks.
Support
Select Portfolio part of
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Solved already. Your confirmation email was delayed about 1,5 hour.
Hi there,
Glad to hear this!
Support
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When is the plan to release new version of theme? I would like to have all plugins updated (WP bakery, Slider Revolution) – see http://prntscr.com/yuta8o
Thank you
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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That’s awesome, but I’m unable to submit any ticket. Because your system is not sending any confirmation mail – see http://prntscr.com/yz0v0g
Please, check it and fix it. Thank you
Hi there,
We could not locate your Envato username on our help center so could you please provide us with your email adress from which you have signed up to our help center.
You can send us a mail with this information and we will verify your account.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Solved already. Your confirmation email was delayed about 1,5 hour.
Hi there,
Glad to hear this!
Support
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Hello, I’ve got stucked in import in 72 % see http://prntscr.com/yp4h71
In console, I have this http://prntscr.com/yp4iuv
What’s the best practise how to continue?
Thank you
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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Hello, I like your theme, but I would to know some details: Is it possible to change the color ? Is it compatible with Gutemeberg? Is there an Instagram Feed to show pictures on the website? And is it possible to set a Twetter feed to show the latest tweets in the blog’s sidebar? There is the possibilities to access to a reserved area, for istance to show exclusive content, as articles or download pdf ? thank you so much, Marianna
Hi there,
Thanks for taking an interest! 1. Our theme does have a lot of options and you can change the colors to your needs for sure.
2. As for Gutenberg you should know that all our themes are compatible with Gutenberg, however as the theme comes with WPBakery plugin once you import the demo content you will get access to all the pages and its content which have been built with this page builder.
3. You do have the Twitter widget which you can use.
4. Could you please explain this a bit more so we can be sure what you refer to.
Thanks and let us know if you have any additional questions.
Support
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Thank you so much.
4 – I mean is it possible to make sure that the user has to fill in a form with name and email to fully read some blog posts that contain pdfs to download as e-books?
Is there instagram feed to show pictures directly on the website ?
When I import the demo, I will see the site as it is right? And I will import all the home pages and pages?
Thank you
regards
Marianna
Hi there,
4. Well you can password protect a certain page or post if you wish that and only the users that has access to it will be able to see the content of that page.
5. We do have our Instagram plugin which is included so you will for sure be able to do this.
6. Once you import the demo content you do get access to all the pages and its settings which you can customise to your needs.
We are here if you have any additional questions.
Support
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What is the code to get the subscribe to newsletter widget in the footer?
Hi there,
It is a contact form 7 form that is placed within the widget area, and if you wish you can always integrate it with MailChimp integration for subscription.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
Support
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Hi, I have a wordpress configured as Network to provide multiple languages support. The problem is that once I register the theme under one of the languages, I can’t do that for the remaining ones as the theme says the license has been used for another domain while the domain is actually the same. How can I solve this? Thank you.
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will help you and explain this for your.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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very few options in settings still struggling with the right sidbar in product categories ….
Hi there,
You can read more about it here and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi, is the template compatible with the latest version of Elementor?
You have had a problem updating and there are only problems on pages made with elementor.
Thanks a lot. Greetings,
Hi there,
Thanks for writing in! The theme comes with WPBakery plugin and it is not Elementor supported unfortunately.
If you need any assistance with any theme related issue feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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I just updated to version 2.0 and had to make a few changes (such as making the form background fields white instead of transparent). I think everything is working OK again, but I’m wondering why there are two vertical scroll mechanisms along the far right side of the screen (https://eventfuladvantage.com/contact/). All the other pages have just the one vertical scroll mechanism—why does our Contact page suddenly have two?
Hi there,
Please try deactivating all 3rd party plugins to see if the issue still persists.
Support
Select Portfolio part of
Qode Interactive
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[pre-sale question]
Hi! Is it possible to use grid/masonry/pinterest layout for blog posts? Standard layout shown in preview is not what we’re looking for 
Hi there,
Thanks for taking an interest! You do have our Blog list shortcode where you can choose different layout
Do let us know if you have any additional questions.
Support
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Hi, thanks! Just one more and we’ll be 100% sure we’ll use it. Can header be set as in demo here: iris-template.squarespace.com/?password=demo – I mean with centered logo (between menu items), search and socials on left and right sides?
Couldn’t wait longer for a response so we decided to buy and test. Unfortunately, it can’t have centered logo, so we’ll have no use with Moments template 
Hi there, Sorry but header layouts are all presented on our demo website and unfortunately centered/devided header is not included within our Header options.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi There, I was wondering if you would consider supporting the Moments theme again? We’d really like to be able to update VC. Thanks!
Hi there,
Thanks for writing in! You should know that we are working really hard on updating all our themes, and Moments theme is off course planned to be updated as soon as possible. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions. We appreciate your patience and understanding.
Support
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Thanks! That’s great. Relieved you will be updating! Is the latest WPBakery VC compatibles with MOMENTS theme?
Hi there,
Latest WPBakery is compatible with the theme and you can install it for sure, also note that this will be included within the next theme update as well.
Support
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Thank you
Hi there,
We are here to help!
Support
Select Portfolio part of
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Hi, there´s a critical problem with the Plugin “WPBakery Page Builder”, it needs an upgrade (6.1 -> 6.4.1).
Update includes security-related fixes. Vulnerability Information/#developers https://wpvulndb.com/vulnerabilities/10422
Could you please provide an updated version of the theme. Thanks in advice
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version.
Support
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Thank you. I received the update within two days
Hi there,
We are here to help.
Support
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Hi, have spend the las 6 days trying to upload the demo content it goes up to 98% and stop there. I have check all the server resources and everything is ok.
I have installed many WP theme and its the first time it happens to me.
I do appreciate if you can help me (ticket # 69567 )
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
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I do appreciate if you can help me (ticket # 69567 ) I replied to your email yesterday (Monday 12th)
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
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Hello you guys set this up on a staging domain through my hosting provider,. but now Im paying a developer to help me and she cannot use the license key on the new staging site, which is ridiculous because the site has never even gone live. Can you reset the license key.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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Does you have a Instagram feed module for the theme?
Hi there,
Thanks for taking an interest! We do have, you can also read more about it here.
Do let us know if you have any additional questions.
Thanks.
Support
Select Portfolio part of
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You can see here: https://ouinovias.com/maquillaje-para-novias/
We want 2 columns in the mobile version.
Another question, is the theme currently compatible with the latest version of wordpress and woocommerce?
Thank youHi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you need assistance with any theme element please we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Support
Select Portfolio part of
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