55 comments found.
i have some issue on the header. can you assist me. my website is viipay.io i want it back to the demo sample. can you help
Yes, I can. Please send me the site credentials. You can provide your site details here
https://themeforest.net/user/jthemes/I installed a demo version of the content and I don’t see anything in the mega menu of pages and the mega menu … I change the sections in this menu in the settings, but nothing happens … in the meters – the mega menu has nothing but the name of the menu itself, I can’t change it in any way. .. wrote to those support how to do it and they asked me for a login and password, I gave it and more than 6 hours passed, there is no result … but I just need information, and not to do something instead of me ..
I got your details and forwarded to developer and he is on it and will update you. Please wait for next 12-18 hours
Hi, what is the different of it? Metreex – SEO Marketing WordPress Theme $44 SEO & Digital Marketing Agency Landing Page Template – Metreex $15
Metreex $15 is a HTML template and you have to make all changes in a code text editor. It’s not a dynamic version. HTML mostly used by developers or you have to hire someone to make changes for you.
Metreex $44 – It’s WordPress theme and it will be installed in WordPress framework. You can just install and import demo content and make changes directly from an admin panel. You get a drag and drop page builder in it for building pages
Hello Author I have installed this theme and seems there is some issue with logo container On home only On rest of the pages its working good, but only on home page its misplaced
Please share your site URL here, so I can share additional css adjustments for you.
How can I update WPbakery with your theme?
Sure, you can update it soon. We are working on an update.
Updated version will be available within the next 24hours of time.
Mobile logo is not shown on new versions of theme. In demo on your site https://jthemes.com/themes/wp/metreex/ I can see logo on mobile (maybe older version). When I install theme and demo data on my server I can see on mobile only text (“MetreeXs”) although the logo image on the mobile version is configured (by demo data).
Please purchase support extension so we can provide you support guide
Thanks for letting me know, I am checking the issue & let you know soon.
We have recently uploaded an updated version of the theme(1.3.5.1). It was a bug in the last release. Please keep your theme updated to fix the mobile menu issue.
Will there be any updates soon? tks
We updated our theme in Jan last week and thr is no new updates for now but we keep our items updated so you can assure about the regular updates
Hi, do you have any experience on uploading this on wordpress.com (business plan). Thanks!
No but if it allows themes installation thn it will be easier to install and setup our theme as well
Thanks for the quick reply! On WP says “For themes purchased through Themeforest/ Envato, you must choose the Installable WordPress file only option when downloading the theme”. Is that option available for this theme?
Sure we have this option. You can download Installable WordPress theme from here – https://themeforest.net/downloads
Thank you! Can we also use some of the graphics that come with the package?
Though preview images are for demo purpose only but you can use it
when will there be the next theme update? was cls and lcp resolved in this past update?
We’ve already improved performance issues in the last few updates.
but not fixed error cls and lcp in google… why?
but not fixed error cls and lcp in google… why?
Is there a way to remove the header with logo and menu/acordian on a single page but keep them on the rest of the site? I created a menu with no links but the acordian, and phone icon still show in mobile view and the logo shows on both mobile and desktop view.
You can use separate menu & logo for each page, Please check metreex settings, where have the options.
Theme options settings allowed you to impact on default page template, Blog, Single post.
You can share a screenshot, so I can understand which part of template you are referring to.
Plugin Problem – I am trying to use the Mailmunch plugin to create a page. It works with their link thru their app but when I publish the page I created in Mailmunch thru Wordpress the link returns a blank page. I have discussed with the app developer and the host who said I need to talk to the theme developer. Please help.
Mailmunch landing page created properly in our Metreex theme.
If you are confused, please send us your site access and mailmunch data, so we can take a close look at it.
Access is already granted to jakjim@gmail.com. Should I give access to another user?
Please send access details on jakjim@gmail.com as we didnt get that yet
I just sent password email to jakjim@gmail.com
Your mailmunch landing page is ready. You can use it right now on your site. Please check it.
I checked the landingpage. Am I able to create my own or do I need to request a new one from you each time then update the one you created with your guest account? It seems I can only edit the page you created. I cannot create any additional pages or select a mailmunch page that I already created. I tried selecting the Mailmunch page called FierceBOLD Tech Membership but it reverts to the page you created using a guest Mailmunch account.
We are showing you an example, that means this plugin is compatible with our theme.
It does not create any javascripts or PHP errors.
You need to do it yourself, please check out their plugin page to get more details – https://wordpress.org/plugins/mailmunch/
Hope you will understand.
Could you please list the steps you took to create the example? I followed the steps provided by the plugin and received the blank page. I’m not sure what I missed as you were able to generate the page but I was not able to do so.
To create a Mailmunch landing page template, please follow the steps below :
1. Click add new page https://prnt.sc/1t6iwdb
2. Create or edit one https://prnt.sc/1t6j3be
3. Select template and click the use template button https://prnt.sc/1t6j8z1
4. You can design your template then click save & continue button https://prnt.sc/1t6jhc3
5. Thank you page for your members then click save & continue button https://prnt.sc/1t6jzbl
6. Need page name then click save & continue button https://prnt.sc/1t6k8zg
7. If you need any other services from Mailmunch, select and then click save & continue button https://prnt.sc/1t6kfqq
8. Need to click toggle button to publish your page then click publish button https://prnt.sc/1t6kqzq
Now your page is ready to use.
Thanks & Regards.
Note: We do not support 3rd party plugins that are not relevant with our theme.
Thank you so much. Are there any steps after that? When I follow those steps the page does not appear in the landing page list. But if I do one more step to add the title and click publish then the page appears. Problem is the page then shows blank when using the link. https://drive.google.com/file/d/1299LqmpWHA_Yg783tzqg7Zw7aK3Roo7x/view?usp=drivesdk
I think, you are using a third party plugin, you should contact the plugin author. We do not support third party plugins, which are not relevant to our theme.
I am talking about Mailmunch. The steps you provided me. You setup a page using Mailmunch in my account.
when will there be the next theme update? was cls and lcp resolved in this past update?
Yes, we’ve already made improvement about performance issues in last few update.
How do I change the services in that show up in the services template on the home page? There are 3 services that display. How do I set a service to display the thumbnail on the homepage?
Service is custom post type, you can edit service icon, title, description there.
How do I access the custom post type? Please provide location.
Please install & activate theme required plugin to get access custom post types.
Please check our documentation to get everything describe with screenshot details.
the theme has a problem with CLS and LCP? features that google takes into account on google inshts … and where can i test this on?
You can use Chrome browser lighthouse tools – https://developers.google.com/web/tools/lighthouse to test CLS & LCP.
yes, I know you test that link. I want to know the performance of the metreex page … are there any errors in google insights? low lcp and cls? do you have a page that can see the performance before you buy
Thanks for your feedback. We are checking our demo issues & let you know soon.
I m waiting
hello, did you get the lcp and cls of the theme? because the test theme has a high lcp. https://developers.google.com/speed/pagespeed/insights/?hl=pt-BR&url=https%3A%2F%2Fjthemes.com%2Fthemes%2Fwp%2Fmetreex%2Fhome%2Fhome-page-02%2F
Yes, we are working on CLS, Need to update demo data. Image size attributes(width, height etc) should be added. We will update our item again soon.
when will you tell me when this update will be ready? CLS, LCP and update in demo
Mostly we will update the theme next week.
are you going to update cls and lcp this week? and also the installed demoview?
We are still working on the update, we need to edit every page as a demo. Also need to update elements.
Updated version will be available at the end of this week.
update theme done? cls e lcp.. tks 
We have updated the theme on the server to improve CLS & LCP issues.
Hi, I did the procedure to send the new theme and replace it with the current one… but the lcp is still high…. is there anything else i can do?
Have ypu purchased our theme?
Is it possible to hide sections on a page?
Surely it is possible. You can add/edit/delete/disable any of the sections.
How do I disable?
Please read our documentation to get details with a screenshot.
Where do I find the documentation please?
Documentation already included in main package files – https://prnt.sc/12f17ru
You can see our online document here – https://jthemes.com/themes/wp/metreex/documentation/
Please check mail settings in the Mail tab in the contact form editing page. You can email me with wp-admin access information, so I can take a look at it.
I sent an invitation for access to Jim via email. Hopefully that’s you.
I was able to fix it.
Great
How can I add more image icons?
How?
Please read our documentation to get details with a screenshot.
Hi,
After installing the theme I noticed “Perch Modules” significantly slowed down my site! I have my own VPS, so I know it’s not server-side. Is there a fix for this?
Which version of the theme you are referring to? We’ve recently updated theme & theme required plugins. You can email me with wp-admin access info, so I can check it now.
It’s the most recent version (I bought the theme 1 day ago). I’ve sent you a private message on themeforest!
We are checking on it
You have logged in once, and re-activated the ‘perch modules’ plugin. No additional fix has been made since then.
Really bad customer support. I will issue a refund. I am very disappointed..
We have updated the theme with adding optimization issues fixed.
We are also working on plugins update, but we are facing some technical issues. I can fix that for you, but it is difficult when there are a number of purchased clients.
That is why we are creating a new migrator addon, which allows us to update plugins without any data loss.
I assume the migrator addon will take a bit of time so is there a possibility to fix it for us now? We have to work on our website ASAP since we want to launch soon..
Yes, we are working on it.
Although we have made an update of theme & theme required plugins, there are still more pending works.
We will make another update at the end of this week.
My suggestion, you can configure your site content, in the meantime we can finish the update.
Can you give us an update? The Perch Modules still slow down the site significantly.
Updated script already
Hi support, I´m close to purchase the theme BUT 1. i´ve noticed that the site loads really slow in comparison to other seo themes Do you plan on optimizing the page speed the next days ? weeks ? 2. is the theme compatible with elementor ? thanks Dan
Actually we have already started working on theme optimization, but still have some work to do. We are planning to release an optimized theme at the end of this month. Thanks for your patience.
Hi. I bought the template. Look very good. About the speed, I found a problem with the Perch Modules that slowing the site by a lot. Looking to understand what it could give this problem. Any clue ?
Thanks for letting me know, we are checking the plugin issues & updating the theme soon.
We are checking all of the queries & let you know soon.
You can get all mega menu templates in wp-admin > Metreex > Megamenu.
The other issue is that the theme usage document is very weak. There is nothing in it. Must have detailed theme usage.
Will you make these fixes in the new version? With the fix, these themes would be super.
Sorry for the late reply. Forgot to notify you. We have already fixed those issues & updated the theme already. Please check your site & let me know.
