163 comments found.
Hello, I cannot activate the theme. I have sent a message through the support system.
Thanks! Please check the support ticket.
Hello, I cannot activate the theme. I have sent a message through the support system.
Thanks! Please check the support ticket.
I would like the PSD files for images on this theme please. I have sent you a support ticket at https://webgeniuslab.ticksy.com, but have no reply. Can you please get back to us. Thanks
Why are you responding to other users when they posted after me? No one has responded to my ticket!!!
Hi there, as @sharma2020 said I do agree a lot, You really need to have a look at the perfomance issue for the core web vitals new algorithm, we have now optimized all we can (hostet @own server), and still only get a GTmertix score at 52%, speed, structure is fine though.
Hi! You can submit a ticket to our support forum and our specialist will check the main issues of your site speed.
Hi, how can I get the PSD open files of the template while buying it?
You just need to contact our support specialist after purchase. Details will be provided.
Hi,
The theme is loading very slow ( tested from Digitalocean and AWS cloud nodes ) and the LCP, TBT score is really terrible ( Those two core web vital is all about the site architecture).
Any chance your developers can fix this performance issue? which is directly affecting the Technical SEO ( Google core web vital) factors?
Hi! You need to submit a ticket. Our specialist will help you with this issue: https://webgeniuslab.ticksy.com/
Actually, its a “common theme issue” better to fix this from your next update where every customer will get the better experience.
Love the theme. Great work!!
Thanks 
When will you make your theme “font awesome” compatible????
Hi! Our theme is compatible with Font-Awesome. Please submit a ticket to our support forum if you find some issue: https://webgeniuslab.ticksy.com/
Hi.
I want to use http://zikzag.wgl-demo.net/home-5/ as a One Page using the menu to link every part of the content.
it think that there will no problem, but I would like confirm this. Could it be posible usin anchor links to texts block?
Regards.
Hi! Yes, you can use the theme like a One Page site.
Hey Dear WebGeniusLab Support Team,
Is this Plugin Multi Lingual? Which plugin could we use to offer more languages?
Would be awesome to have a possibility here.
Hi! Yes, Our theme is compatible with a Multilingual plugin. WPML is the best choice.
HI, can you make this AMP compatible theme?
Hi! We will discuss this feature with developers. Thank you for your question.
can i get psd for pictures color change?
Yes, please contact our support specialist via the support forum: https://webgeniuslab.ticksy.com/
Is it possible to show button / phone number that is shown on desktop on the mobile view? In the header or below the menu?
Hi! You can show a phone icon instead of a long number. It will be more esthetic.
Pre sale question. Can I change the colors for the included illustrations?Also, do you have a figma/xd file we can request?
Yes, you can. We provide PSD files upon request.
already purchased it. Where can I request the PSD files?
done #2710123
any updates? im gonna need it soon
Did you get it?
Do you provide PSD files with the theme because I believe if I need to change the theme color I need to edit these images as well: https://imgur.com/a/OepM2ii
Hi! Yes, PSD files are available upon request.
Hi, if boxes don’t have same words count they are changing in size , how to fix it? https://imgur.com/a/9jE1KWF
any updates? Images resizing if contains big text
Please provide your purchase code and submit a ticket to our support forum.
icons, images and illustrations included in demo install?
Hi! You will get exactly the same site as our demo. Images were taken from the free resources and created by our designers. Our theme has a one-click demo importer. It is pretty easy to launch.
PreSale Question: Can all breadcrumbs be removed from the additional pages – Portfolio, Contact, About, etc.? Thanks!
Hi! Yes, you can remove it without problems.
Hi, presales questions: 1) custom css editor included in theme details? 2)is it possible to set sticky header on mobile device ? 3) if possible provide speed metrics. thanks
Hi! 1) Yes, you can add custom CSS without problems. 2) Yes, it is. 3) The score can be very different from site to site. Our demo site is highly loaded and has a lot of heavy-weighting plugins like a RevSlider, WooCommerce…
thank you, 1 quick question which translate plugin is recommended? (not ecommerce)
You can use Loco Translate plugin.
Hi,
How can I delete the background with the orange envelope on the contacts page? Kind regards.
Found it.
