277 comments found.
Theme need optimization. Refer : https://gtmetrix.com/reports/keenitsolutions.com/BNg5iRrZ/ and https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fkeenitsolutions.com%2Fproducts%2Fwordpress%2Fbraintech%2Fhome-4&tab=desktop&hl=en
Gtmetrix and pagespeed score really low especially in mobile.
Okay we will try to improve it.
Hi. After 1month is there any updates for this issue? thanks
We will update you next week. Thanks
no update? it’s been a few weeks. You didn’t update it to customers at all instead you always waiting customers ask it. Thats weird support. You should update it to me not waiting for me to asking.
We will do sure just in queue. Must do it next week. Thanks
okay thanks. i’ll waiting again.
Thanks
already more than next weeks. any update?
We are working. Will update you soon. Thanks
I’ll waiting. Should have any ETA?
But our end we optimize images and doing work with some cache plugin. But your end you should do this work for optimization speed also for demo purpose we have used lot of big PNG images that’s why some slow you can use your own images with optimize. Thanks
Hi. I am not asking for image optimization i can do that on my end. I am asking for coding and wholepage optimization especially in mobile. Demo should be better than user websites. same as Astra,Neve,GeneratePress,OceanWP they are published a demo as good as user websites at least 70% user website is good. I dont think the whole problem in optimization Pagespeed and gtmetrix showing just the picture. Picture can optimize by ourself but not coding. You always making an excuse and also make me wait for longer time. This is not how support are for. Support should resolved this issue soon as possible as it is involved in coding. I ask this 2 month ago yet you’ve not updated it to me anything here instead you are waiting for me to asking again and again waiting for it. Please be professional .
Struggling with demo content import. Contacted you and shared ftp/site super user. I am getting one response in one day. Can we connect over call/teams and resolve this issue? Your early suggestion/resolution can help me complete this on time.
We replied you already today but not working still. Check mail. Thanks
There are design-issues in RTL sites – lack of horizontal-spacing between elements (which does exist on LTR design). Elements are close together, and sometimes – even overlap. You can observe that, for example, on the ‘IT Solution 01’ home-page, multiple time across the page.
Furthermore, on mobile-devices, Number Grid elements are shown in the right order for LTR sites, BUT in the WRONG order for RTL sites.
See, for example, the ‘Working Process’ section on the ‘IT Solution 01’ home-page (in RTL language). Number Grids are shown in order 1, 3, 2, 4 (on mobile devices).
Thanks for notice sir. We will check and update full theme next week. Thanks
Thanks. Will be looking forward to your release of the new (theme) version at the beginning of next week. Regards.
Looking forward to the fixed version, with proper RTL support. Could you tell when is will be available?
We will release separate version RTL demo thus take little time. Please wait some days please. Thanks
What would happen with all the work that was already invested in my (RTL) site so far? It was built upon the current (LTR) demo, after being automatically transformed to RTL by WP. Could I use the NEW RTL demo you’re working on, without losing the work already done?
You can use theme only not install demo data again. Also that issue mentioned you before just content you can your way it will be fixed
Sorry, but I did not understand your second sentence. Could you please clarify?
I mean that content you told issue you can arrange that content from admin if need.
You mean that YOU (rs-theme) can login as admin to fix this?
I will explain again: I have content on my RTL site. It is based on the current ‘IT Solution 01’ demo. It is now not formatted correctly, because of RTL bugs (for example: horizontal spacing is missing between elements). How this should be fixed?
Since content comes from the LTR site that’s the issue. You can fix spacing etc from elementor editor. If you need help you can send us a site URL with access to our support and screenshot your issues. https://themeforest.net/user/rs-theme#contact from this link you can send mail.
I got an email from you, saying that’s there’s a Theme update. Should I install this update? Is it safe (meaning: My current site-design won’t get broken)?
Another question: How can I install the new RTL demo? Should I first remove the installed LTR demo, and how?
We don’t release RTL. So you don’t need install you can send us mail your issues to our support we will look it.
I’m trying to demo import but heading to “Appearence > Import Demo Data” only shows a single option for the main demo… I don’t want that, I want the other demos shown in the demo website… other example of the same demo… why can’t I find them to import.. this is really inconvenient and frankly I’m not happy with the fact that you did not put enough effort into making it easy for us to simply select which demo we want.
how i can import computer repair theme ?
Please follow the documentation.
https://prnt.sc/11ug6i1 https://www.keenitsolutions.com/products/documentations/braintech/Hola quisiera saber si tienen algún tema para Jardín infantíl en Wordpress que esté actualizado?
You can take a look:
https://themeforest.net/item/infano-kindergarten-preschool-wordpress-theme/23752428Text-formatting has gotten screwed up, all of a sudden. H2 titles are now super-small. Changing heading to to H1, H3, etc. does not change anything, nor does modifying the definitions of the headers (H1, H2, etc).
If it’s of any matter, I’ve updated Elementor to v3.2.0, recently.
Take, for example, an RS Heading element, whose Heading Tag is set to H2. Is it misformatted (does not look like an H2), and changing it to H1 or H3 (etc), does not make any difference.
Can you send us your site url and admin access so that we can look it for you? Thanks
Hello! Thanks for your reply. I’ve updated Elementor to the newly-released version (3.2.1), and this issue no longer exists.
There are other issues in RTL design in which your support is required – lack of horizontal-spacing between elements (which does exist on LTR design). Elements are close together, and sometimes – even overlap. Probably, it would be better if this is handled on another message-thread.
Okay we will check it. Thanks
Hola, cómo se puede cambiar el color del icono de búsqueda que hay en el menú, pero en todas las páginas a la vez, solo he visto que cambia en la que esté editando. Gracias
Where is the content of the Footer edited? I found only where to edit the copyright line.
Hi, Go to Appearance then Widgets. Where you will get all footer widgets. Where you can edit all footer content. Thanks
Thanks! But… how do I re-format the footer ALTOGETHER? Editing the Widgets only allows changing the items appearing in the current design of the footer, but does not allow removing/adding elements.
You can remove and adding elements form left side. Thansk
Menu Descriptions Is Missing!
Can you share site URL?
check your email and inbox support.
after 17 hours. still not getting anything from support regarding menu descriptions. You can even test it on your side. i’ve looked at your theme code it is YES definitely MISSING descriptions Part of CODE.
We will check it our end and update theme this way. Please be patience. Thanks
Hello. It’s been a week. so where the update? The php code for menu descriptions itself is missing. You got to fix this faster.
Hi, sorry for delay we fixed it and going to update it at themeforest. After update you will get notification. Thanks
Alright. I’ll waiting. Thanks
Thanks for your patience
Where to enable Menu Descriptions?
We will fix and update it.
okay i’ll waiting. been 2 weeks also.
We will do it today
Okay I see we will see it and update it tomorrow again. Please share your site URL. Thanks
i just updated it. still weird.
I think you better try it in your own environment before uploading the updated. so that you can make sure that your theme looks better and not weird.
i will downgrade the theme until you fix it in your end. thanks
Hi, we checked it our end and working fine. Please try to send your site URL and access so we can check it. https://themeforest.net/user/rs-theme#contact form this link you can send us. Thanks
I know the Descriptions working fine. but it’s look weird. you need to repair the styling first the CSS etc. then after that get back to me and see how the update.
Our end fully good sir. That’s why we want to check it your end why you see wired. Thanks
Hold on i will reinstall in sandbox and updated it to you.
Okay thanks
i already email you .
I don’t know you got the reply or not. so instead im sending the reply again in themeforest dashboard.
But you provided us short link I replied you that’s don’t working here.
any update’s? i already sent 2 days ago informations about current situations.
We checked it and told you we have seen only font size issue but you can adjust from Braintech option
Checkback your dashboard or Email. I already messages you after adjust it in BRAINTECH option.
Situations 1: ( When menu icon enabled, descriptions is not centered to menu title and it goes below icon instead of same centered as menu title.) + (While scrolling , descriptions and menu title is not centered but going to the left side on sticky menu)
Situations 2: ( When menu icon DISABLED, descriptions is same centered as menu title which is good) + (While scrolling , descriptions and menu title is not centered but going to the left side on sticky menu)
You don’t have any ticket dashboard for support THINGS? it would be become much easier SUCH as osTicket platforms. This is customer Support, you should have 1 for US .
Please enable icon everything your staging and then share us your staging admin access please so we can fix it properly.
I just sent it to you. Please check it.
Everything you change in websites, please tell it to me . It’s important for me to know it.
we will check and update you. Thanks
We will check it again. Thanks
Any update’s?
We are at holiday this week we will update you next week. Please bear with us.
any update?
We update theme but other user not use icon but you are using 3rd party plugin. We will fix your request today. Wait some time. Thanks
Alright. Thanks
you are welcome. Hope after do it you will left us 5 star ratings with good comments. Thanks
Please look it now. Thanks
Alright Menu Descriptions Issue has been solved after 1month minus 1 weeks for public holidays. However, i have 1 more problem. Please look at my latest comment. TQ
We will check it. Thanks
Hi. Can i know how do you make the icon center on the menu? i am using latest 1.9 version in real websites. i can’t find where did you changed it other than custom css side.
We add some code to direct CSS file and some settings done by from Braintech option.
Can i know which files were being changed/modified? and which settings in braintech options? i only found menu descriptions text size changed.
You can update latest theme and drop-down menu padding you can adjust. Thanks
Yes i already use exactly same value as my testing websites. but the menu icon still not center. can i know which files you has modified? i also already add custom css in the customize > additional css. yet still same the icon not centered as in testing websites.
Send us screenshot where you seeing problem and URL also
Hi. I think it is same now. after few time compare and adjusting. Looks much better now with a descriptions. Thanks
Hello! Pre-sale Question!
If i buy a regular license can I build multiple sites? or I need to buy the theme multiple times?
Hi, You can do multiple sites and you will get support one domain only. If you purchase multiple regular license you will support for all time. Thanks
Unfortunately, after porting the Demo pages, Main Menu items cannot be moved or nested. After ‘Save Menu’ button is pressed, a save-confirmation message is shown, but there’s no actual change in Header items.
Hi, https://themeforest.net/user/rs-theme#contact form this link you can send us mail with site details so we can check your issue. Thanks
Hello, I want to replace logo in desktop menu option in (:::) this menu, but there is no option for it, Can you please help me to remove it. I have already contacted you in mail but got no response. Here is what i need:https://prnt.sc/11brj5o
Can you please help me quickly. I need to submit the project by evening. Client want to promote the site but this logo is not replacing
demo not working
your email you.support@rstheme.com not working can’t get support
already contact support but still not reply. OMG
We will get back to your morning.
i already get the answer before you even reply 2 days ago. nevermind. Your support so slow. took 3 days to reply 1 messages.
Normally take 24 hours max but hour weekend take normally some more time. Thanks
When it comes to support, it doesn’t count time , days , week etc. support always 24hours unlike sales 5 days a week at limited time 8 – 12hours. Good luck on your slow support.
Everything is just a reason. nothing else.
In mobile view drop down menu not working ?
Hi, It’s should be working. Please check our demo so you can see also. Thansk
Yes, it’s working in demo, after customize the menu its getting java script error
jquery.min.js?ver=3.5.1:2 Uncaught Error: Syntax error, unrecognized expression: [name=] at Function.se.error (jquery.min.js?ver=3.5.1:2) at se.tokenize (jquery.min.js?ver=3.5.1:2) at se.select (jquery.min.js?ver=3.5.1:2) at Function.se (jquery.min.js?ver=3.5.1:2) at Function.s.find (jquery-migrate.min.js?ver=3.3.2:2) at S.fn.init.find (jquery.min.js?ver=3.5.1:2) at s.fn.init.S.fn.init (jquery.min.js?ver=3.5.1:2) at new s.fn.init (jquery-migrate.min.js?ver=3.3.2:2) at S (jquery.min.js?ver=3.5.1:2) at HTMLAnchorElement.<anonymous> (main.js?ver=201513434:148)
Send mail to our support so we can check for you.support@rstheme.com
Hi, the theme is great. So, is the theme support french translation?
We have standard POT file. So you can translate it any language easily. Thanks
We have tried it. But it is not the whole template that supports the translation. Placeholder attributes still remains in english and the header still doesn’t change
Which part you can’t send us screenshot. Thanks
Hi do I need to pay for the premium Wordpress before uploading the themes?
No need premium. Thanks
Thanks
Hi, i have purchased the theme and manage to install it. Current theme is using the main demo. How to change to others? Cannot find it on the dashboard. Please advise.
After login Go to setting -> readings and select home to your desire home and save it. Thanks
Hello There, How are you doing, i have installed the theme in my website and it looks good and You guys have done a great job. But i am having few issues which are 1. Testimonals images are squeezing or stretching. i changed different sizes of pictures to a fixed size of images are uploaded and even after that images are either squeezing or stretching, and the size of testimonal section is also off.Refer: https://prnt.sc/1126afp 2. FAQs Page – Text boxes of answers is too large Refer: https://prnt.sc/1126bii
It would be really great if you help me to fix this issue as soon as possible, Thank You
Into testimonial widget – you will see there – in Style options – have image tab try to set your image width & height. For FAQ you can add more text there. Thanks
I tried with many different widths and heights andit still looks squeezed or stretched for few images and for FAQ is it not possible to reduce the space without adding more text, there is nothing to add more.
Try to send us mail to our support with site access and screenshot your issues we will check. support@rstheme.com our support mail.
