739 comments found.
Hi, I have submitted a ticket. How long do I have to wait for the sanswer?
Hi Yesterday was our weekend. Our support team will respond to you today.
How to translate this text on the website with locotranslate i don’t find these text https://prnt.sc/133dk7x
Hi You should be able to translate it via loco. If you face any issue please open a support ticket and our technical support team will assist you.
Hi,
I try to translate during 3 days these words on loco translate and I don’t find them. This is why i open ticket to fix this issue
https://prnt.sc/134iyagCan you help me to find these words on Loco Translate ?
Thanks
Hi Can you please open a support ticket from https://redqsupport.ticksy.com/ and our technical support team will assist you
Hello, how to disable Adult required fields https://prnt.sc/133agi4 ? Thanks
ok i got it
How to disable this text message “Only logged in customers who have purchased this product may leave a review.”
Hi you can translate it via Loco translator plugin which is a free wp plugin compatible with our theme.
I try to translate it by loco translate but i don’t find it Can you tell me where it is in the theme or the name of the plugins
ok i find it
Hello team,
I can see you have used different plugin for bookings, however I wonder if your template will be compatible to work with WooCommerce Bookings (Woocommerce developed plugin for bookings)? If not is it possible somehow to integrate it?
Hi We have not checked our theme with woocommerce booking plugin.
I have purchased this theme quite some time ago. Now my customer wants to use the official WooCommerce One Page Checkout plugin (https://woocommerce.com/products/woocommerce-one-page-checkout/).
However, Turbo theme does not display the checkout form below the product on the product page. The plugin does work when I set the theme to TwentyTwentyOne.
I have spoken to WooCommerce support and it seems that there are some standard Woocommerce hooks missing in the checkout.php area template. From Woocommerce support:
Alter the checkout.php area template to ensure it works. That way they can save it and safeguard it from changes with updates to the theme or plugins.
The nine basic hooks it utilizes are as follows: woocommerce_before_checkout_form woocommerce_checkout_before_customer_details woocommerce_checkout_billing woocommerce_checkout_shipping woocommerce_checkout_after_customer_details woocommerce_checkout_before_order_review woocommerce_checkout_order_review woocommerce_checkout_after_order_review Woocommerce_after_checkout_form
I could not submit a support ticket as my support has expired. Can this however be resolved without extending my support? As apparently the theme is missing standard WordPress/WooCommerce hooks.
Can this please be resolved?
Thank you, Dennis
Hi,
To adopt our design, we have override some wooCommerce templates. Please contact via our support forum with your site details. Our support team will help you.
Kind Regards
redqteam
Hi, it’ s possible to have a backoffice demo ? Can we manage the car schedules in the site admin?
Sorry we do not have admin demo. yes we have back end calendar from where you can see all the bookings.
OK, can we see a screenshot?
On the calendar, can we see the reserved dates or can we only see the available dates?
Hi on back end rnb calendar you will see the reservations https://prnt.sc/17sx05e if you click any of the booking you will see the details of the booking in a pop up https://prnt.sc/17sxam1
thanks.i have another questions :
In the calendar – Do I see all the rentals with the name I gave to each vehicle - how do I see the cars available? - can I take reservations in the admin?
ANd in general:
Is there a maximum number of vehicles? Can I market by vehicle category with a dedicated stock?
Can we filter the calendar by inventory or by product? can we see the dates of available reservations and not just those that are reserved?
Hi No, we do not have such filtering for back end calendar.
Pre sale question: Is it possible to enter different prices according to the days of rent? For example: 1-3 days $ 48 per day; 4-6 days $ 30 per day. Thank you
Yes we have days range pricing that you can use.
Hello… Just purchased this theme… Do I have to install both turbo and child theme or just turbo theme?
just the theme will do along with the plugins. you can follow our documentation. If you face any issue please open a support ticket and our team will assist you.
Thank you… I would like to ask one more thing. WP bakery page builder: its showing that I should purchase license… Please guide me
Hi Please open a support ticket and our technical support team will assist you.
Refund me my money I don’t see your theme.
There are many problems with your theme
You did not help me in support
I will message you in support from 3 days, did I not get help?
Hi,
Our support team is analysing your issues and will reply you soon via our support forum.
Thanks
please check my ticket
I will message you in support from 3 days, did I not get help?
Hi,
Our support team is working. Please keep some patience and our support team will take care of your issues.
I have been telling you for 4 days that my problem is not solved.
Refund me my money I don’t see your theme.
There are many problems with your theme
You did not help me in support
Hi Please provide us with the details requested in the support portal.
please check it support portal already details working fine
Hi Please keep communicating with us via support portal and your issues will be soon resolved
i HAVE a question before i purchase. Can this theme allow multi vendor functionality? can other people registered as vendor and list their car for renting? do you understand what i mean to say?
Sorry, we do not have multivendor support for our theme.
Hi, my client told me that the booking discount don’t work anymore. He have some bikes, 40€ for day and some discount if the customer rent for more days. More days, more discount. But now the discount not apply. If I rent for 7 days I have a discount of 80€ but will pay 280€ instead of 200€. Why? WordPress 5.7, WooCommerce 4.8, Turbo 8.0. I need to downgrade WooCommerce version? Thanks and sorry for my bad english.
Hi Probably your rnb version was not updated properly. Can you please delete the current rnb plugin that you are using and then download and install the rnb plugin from the theme. Hopefully your issues will be fixed.
Hi Probably rnb plugin was not installed or downloaded properly. Can you please delete the rnb plugin and then download and install it again and then check.
Hi. I have updated Woocommerce to 5.1 and I have updated Woocommerce-rental-and-booking to 10.0.3 (I have deleted the old file via ftp and updated the new), but the problem remain the same. What i can do? Thanks
Hi That should not be. Can you please open a support ticket and provide details with screenshots so that we can check.
I need to renew support, right?
Is your support expired? if yes then you will need to renew your support and open a support ticket as on our end we did not noticed such issue.
How come the included version of the woocommerce-rental-and-booking plugin is still 10.0.3 – while the plugin on the woocommerce-rental-and-booking plugin sales page is at 10.0.9 and was updated ->11 March 21
This theme was last updated in Novembver 2020
Hi Woocommerce 10.0.8 is included with turbo. We updated it in the server. Just delete the rental and booking plugin and download it again and you will get the updated version.
I just downloaded it again – still the same version 10.0.3 – I opened the redq-rental-and-booking.php just to double check – > * Version: 10.0.3 * Author: RedQ Team Also the update date has not changed from November 2020 to today !!!
Hi That is the updated version we just did not changed the version on the rnb plugin for turbo.
Okay, are you saying, that the RNB Plugin for Turbo and the RNB Plugin are different ?
yes, and whenever we change something or push an update on rnb we make the rnb compatible with turbo and update it on server
Great, can I use the RNB Plugin also without the theme ?
No, for that you will need to purchase new license of RNB. You have bought the turbo theme and the rnb is included for you to use with this theme only.
Hello!
Is it possible getting access to admin demo before buying?
We need to know if it fits to our needs.
Thanks so much in advance!
Best Regards!
Hi Sorry we do not have admin demo. All our features that we have shown or described in our item description or in demo are available.
Hi, does the theme support WordPress 5.7 and is the newest version of your RnB plugin included?
Hi Yes our theme supports latest WordPress versions and also includes latest RNB
Hello Im interested in your theme but I have a question. For example I just have one car in stock, and if someone book him will something appear to another user that tell him when that will be available again? Thanks
Hi if there is no quantity is available then those dates will be grayed out at the front end calendar.
Right but that informs the client when the car will be available? For example a label that says car will be available 20/02/2021
No we do not have such label system
Is it possible to make a reservation per time slot?
sorry we do not have time slotting system
1. Hello, i have problems with isotope car grid. It doesnt show all cars on the list. But if i go to the link /car-list, all cars are available.
2. I want to show caution on the checkout with the price. But it shall not be paid online. it will be paid if the customer will come to take the car. can we change that?
My Mail: info@webdesign-pf.deHi Can you please open a support ticket with relevant details.
i sent a ticket. i hope you can help me.
Hi Our support team looks at tickets on queuing basis and soon they will respond to your issue.
Hello, I am using Turbo for 1 project there I am not using home search, but now for another project this is important. My question is can make home search to work that it only shows cars that are not booked on those days? I mean that then I add dates, etc 1-5 February and all cars are booked on that range, then search results don´t show those cars? Thx!
Hi That is how our date search works. If there are no product available within the date search the search will show 0 results found. Also as you are already using our theme for one project and willing to use our theme for another project you will need to purchase new license.
Hello. I bought the template. Then now I’m adding products. So, I want an additional add to cart button, because currently only “request a quote” and “book now” are available.
I want it after people click the “add to cart” button they can checkout all the items they want to order.
Because my product can be ordered not only one.
Hi Sorry we are not fully clear about your query. Can you please open a support ticket with details so that our support team can assist you.
I have sent the ticket.
So the problem is, in the turbo template, is it possible to add the desired item to the cart before ordering immediately?
Because what I see, in the turbo there are only options to make quotations and book now.
because on my website people can not only rent one item, but many things at once.
Hi Our support team looks at tickets on queuing basis and soon they will respond to your ticket. Please bear with us
