Hi there,

Please check have you generated the Google Maps API Keys properly. Try to follow these steps.​​ How To Generate And Use The Google Maps API Keys

As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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I tried but I am just not savy with this, I am going to pay the $50 to have it installed

can’t get anything to work, wont import and I cant get the manual import to work, XML import and other files wont work, gotta say, thats alot of money just wasted for a platform that isn’t user friendly

Hi there,

You are more than welcome to turn to our support team and they will help you.

So please submit a ticket https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket to our help center and one of our support agents will assist you.

Thanks

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Regarding contact form please check this article – What To Do If The Emails Are Not Being Sent.

In case that you are getting the theme is not registered message, this is most likely happening if you’ve updated the theme but the Powerlift Core plugin is still not updated to the latest version. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Thank you! After updating the special Theme plugins, contact form works !!!

You’re welcome, glad that we could help!

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Hello,

Thank you for reaching us!

This usually occurs if you have updated theme, but missed updating Core plugin.

If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Hope this helps.

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you for reaching us!

As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, explain in more detail what you would like to achieve, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello there,

Thank you for reaching us!

You can set a different header type on individual pages (please see screenshot). Then, you can choose “Minimal” header type for your fullscreen landing page. You can create a menu in Appearance > Menus and then set a location of the menu to “Full Screen Navigation”. Minimal header type uses Full Screen Navigation, while the Standard header type uses regular navigation. For example, Standard header is used here https://powerlift.qodeinteractive.com/ while Minimal header is used on this page https://powerlift.qodeinteractive.com/fullscreen-home/

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello there,

Thank you for reaching us!

Please navigate to Powerlift Options > Social Networks and enable open graph. After that “Default Share Image” option should appear and here you can upload your image for social sharing (please see screenshot). For more advanced social sharing options for each individual page or post you can try install a 3rd party plugin which handles open graph protocol like Yoast SEO or some other you prefer.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

In Appearance >> Widgets, remove the Side Area widget from the Header Widget Area One, like in the screenshot: http://prntscr.com/1q9tqo6

If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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I’m still waiting on a response, to my reply. This is a time sensitive matter, i will have to request a refund and purchase a different theme if i cannot get this resolved in time. Would you be able to follow up on this matter? Thanks for your help.

Hi,

Your ticket should be updated with response now. Please login at our Help Center and check and if you need further assistance please continue the conversation with our support agent and they will gladly help you.

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Hi there,

Thank you for reaching us!

Please check if you’ve selected the correct profile (in this case Mikado) when submitting a ticket.

You can also contact us through this email, include your purchase code and url of your site in the email, and our support team will gladly help you.

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Hi there,

Thanks for writing in! We are constantly working on updating all our themes at the moment and within the theme update we will for sure add officially compatibility with WP 5.8 within the change log. We did not encounter any significant issue though with the latest version except with the widgets which can be easily resolved with the usage of Classic widget plugin.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Please check this article – How To Set The Logo Height.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hi there,

See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins

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Hello there,

Thank you for reaching us!

Please try clearing your browser cache and also make sure that you’ve select the correct profile (in this case Mikado) when submitting a request.

Let us know if this helped.

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cant connect with support too

Hi there,

Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

If you are unable to register, please send us a mail and include your purchase code and one of our agents will assist you.

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