362 comments found.
Hi. Thinking of buying the theme but have a question. For the booking form. I have a one house home stay so options – 1 Room, 2 Room, 3 Room etc is not applicable. Can it be modified to have options like: Option 1 House, Option 2 House and Tent. Also number of guests is not applicable. Can the form be simplified?
Thanks
Hello there,
Thanks for taking interest.
To change/translate any label inside the theme or plugin please try following instructions from the article in this link.
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose. However if you want to organize the booking form or a request differently then you will need to edit our theme files.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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We are interested in buying this theme, may i ask you if there is also a WPBakery version of this theme or is it only on Elementor?
Hello there,
Thank you for taking interest in our theme.
The demo content of the theme was built using the Elementor page builder, and unfortunately there is no WPBakery demo content and existing demo content cannot be edited with WPBakery as these two page builders are not interchangeable. However, the theme is compatible with WPBakery and all of the theme’s shortcodes are also available with this page builder, so in case you wish to use this plugin to build your content, you can, but you need to purchase it individually as it does not come bundled with the theme.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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I am interested in this topic and am considering buying it.I have a question as can the theme allow hourly booking? for example 8 am-12am and 2 pm-18pm
Hi there,
Thanks for taking an interest!
Booking form has date pickers for check-in and check-out dates as this offer more flexibility and there is no option for hourly booking unfortunately. The Alloggio booking system is our own where the reservation form is integrated within the theme.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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I love your theme, but it doesn’t meet the features we need, you can show me how to disable your booking or suggest me a suitable plugin to replace the feature. Is booking available?
Hi,
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
Please do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Thanks for the feedback.I bought this theme with a work account and am customizing it, however I have a bit of difficulty. Can you guide me?
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I have submitted a support request. Please help me
Hi there,
Could you please provide us with your request ID so we can check.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, thanks for the greats theme!
May I ask 2 questions
first: where I can access support pages? I try to register in https://qodeinteractive.com but I do not receive an email verify to log in.
seconds : are the form input type date & input type options not included in CSS styling? because I use contact form 7 input type date and input type options the appearance not the same as input type text or textarea. and I can see in the alloggio.min.css they have not included input type date and input type options.
are you can suggest to me how to add a class if I wrong?
if I true, can I request for the next update you include style for input type date and input type options?
Thanks
Hello there,
Thank you for reaching us!
To submit a ticket please follow instructions from this article here – How To Submit A Ticket. Could you please send us your email or username which you’ve used to create an account so we can verify your email manually?
Regarding form input type date, could you please send us the screenshot of the section you are referring to so we could give you more precise answer? Thank you.
Support
Edge Portfolio part of
Qode Interactive
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i think you give me wrong link how to submit tickets.
this is screenshoot forms what i mean https://anonfiles.com/30c8s3uau1/Screenshot_2021-05-03_Mediterania_-_The_Sato_Hotel_png
Hi,
To submit ticket please follow instructions from this article. When submitting ticket please include the url of the page where you’ve added the date picker and our support team will assist you further.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for you reply.
But, i have mention earlier… that I not yet received email confirmation until now (i have check inbox and spam folder). Can you help send the confirmation email to d a v i d r i g a n . d e v @ g m a i l . c o m ?
Hi there,
Thanks, we have now manually verified your account so please try it out once again to submit a request.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Thank you, i now cvan request ticket. I hope you can see my ticket now and hope you reply asap
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, another question. how to set the location for the weather on the single page of the room?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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good morning I would like to have some information about the change of some colors. For example, the background of the text in the rooms block, which by default the theme is # faf9f5, how do you change? Do you need to work on custom CSS? Even for the same color of the texts in this block, for example, do you have to work with custom css? Same discreet for the centered slider block, where can I configure the colors?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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hello guys, can you help me? i can’t find the way to translate some strings on the theme. For example the strings ih rooms block: “from” price, person (people that can stay in this room) Anyway it seems i can’t translate any strings of the theme with wpml, is it possible?
it’s ok, resolved!
Hi there,
Our theme is fully translatable and you can check this article here.
Also if you need any further assistance please feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have problems witht the drop downs after the last iupdate. Any ideas?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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As you can see from nearly every review, the MAJOR flaw with this theme is its reliance on Woocommerce. No competant hospitality business uses it. The support tickets suggestion to hire someone to modify the theme files did not work as after weeks of searching, no developer wanted to take on the project. An update to the theme with the ability to modify the booking engine is in order. Also, please stop deleting the negative reviews based on the feedback about this issue.
Hi,
Please understand that we have never advertised our theme as customizable for external booking engine. Unfortunately, adding external booking engine is not a feature of the theme and if you want to organize the booking or a request differently, then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form. The theme is working correctly and please understand that we cannot customize the theme’s template files and functionalities to our users needs as this is not something covered by the support.
If the comment or review is deleted please note that this is because it does not comply to rating or review policy.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, can the booking adjusted to weekly or monthly basis?
Hello,
Thank you for reaching us!
Booking form has date pickers for check-in and check-out dates as this offer more flexibility. The Alloggio booking system is our own where the reservation form is integrated within the theme and if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi the theme looks great probs to that. I have a pre-buy question.
The theme uses Woocommerce to handle the payments, what I wanted to know what if I don’t want a payment gateway just a reservation notification to the Admin.
Is it possible with this theme just to receive just reservation and the admin will approve them manually?
Thanks.
Hi there,
Thanks for taking an interest! The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose. YOu can read more about the payment options here
However if you want to organise the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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ok, thanks for the reply
Hi there,
You’re welcome! Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Pre-sale question: I would like to use it for an event venue but I don’t need a check-out date or a pax number, can I configure the form to ask for a date and time range as an “ask for availability” form?
Hi there,
Thanks for taking an interest! The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organise the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good afternoon I have one question how can I insert a wpml shortcode into my html translator so that I can translate it ? I need this urgently
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Typography is pretty bad because I can’t find all the fonts and I have to write manually css classes or override existing ones.
Hi there,
If you need assistance with changing fonts, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
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Qode Interactive
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I’ve noticed that on the main page template. (https://alloggio.qodeinteractive.com/) The dropdown for guests is not working in firefox (v87.0 64bit)
Hello there,
Thank you for reaching us!
We have tested this in Firefox v87.0 64bit, however we couldn’t reproduce this. It could be due to the cache, so please try clearing your browser cache and check once more. Please let us know if you are still experiencing this.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I would like to buy your theme but I want to ask if it is possible to delete your booking engine from the pages of the single rooms from the right sidebar because I have one of my own. Thanks
Hello there,
Thank you for taking interest in our theme.
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose. However if you want to organize the booking or a request differently then you will need to edit our theme files.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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but you support me in editing the file?
Hi,
Unfortunately, support does not include installation of WordPress itself, non-standard theme modification and 3rd party plugins that were not part of the theme package. You can read more about what is included in support in this article – What Does Item Support Cover?.
We are here if you have any additional questions regarding the theme.
Support
Edge Portfolio part of
Qode Interactive
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I was asking for the modification of the template by eliminating the integrated booking engine. not to the wordpress installation
Hi,
As we mentioned in previous reply the non-standard theme modification are not included in theme support. While we do offer to perform small custom (css) changes, this would require more than just a short fix. So it is something you would have to modify on your own or get a third party to help you with since we are unable to provide this level of customization to all of our customers.
Support
Edge Portfolio part of
Qode Interactive
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Dear Support!
We didn’t find the option to change currency in the theme settings (version 1.4) and we don’t use WooCommerce plugin on the site.
Can you give me more precise indications on where to change $ to €?
Thank you!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I opened a new request on your helpcenter. Request number: # 106558
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I purchased this theme 2 months ago and there are some issues I would like to adress : first I know there is no way to add iCals, the availability calendars on the room pages do not work, I can’t create reservations as an admin, and I can’t block dates easily if needed, I can’t translate every word. So, I got another plugin, Motopress’s Hotel Booking. Is there any way to keep the look and feel of the theme (and elementor elements to build it with) but basically throw out the rooms, reservations etc ?? I am kind of fed up with these problems and it’s not easy for my clients to use, also because all calendars and dates are in english and untranslatable. Thank you for your response.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
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Please help me with this error !
Check-in date needs to be same or larger than current date. Please select another date.
Hello there,
Please make sure that your check-in date is set to some date in the future or to current day. In case that you are trying to set check-in date to some past date then this message will show.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, i want to import the slider demo, but it doesnt work, can you help ? best
Hello there,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
In case that sliders are missing after the demo import please follow instructions from this article – What To Do If Your Sliders Are Missing After Importing The Demo
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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