136 comments found.
pre-sale question: can we create/edit the mobile header with elementor?
Mobile Header is fixed, not editable by Elementor
not even elementor pro?
If you use Elementor Pro, you can create your own mobile Header.
I made a mobile header using the elementor pro but there seems to be a problem with the nav menu and cart icon count.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
I need a refund. This theme has alot of problems with the customization and it loads twice
Hi,
You can create a refund request here: https://themeforest.net/refund_requests/newWhat is the best method to update the theme when an update is available? I recently bought this theme and set up a new demo but today I found an update for the theme so now I want update it. so what should I do to update the theme without loosing all my previous setting?
Hello,
You can update theme by follow our document: https://docs.thembay.com/zota/#update-theme
Thank you, now I have Zota 1.0.2 and child theme 1.0.
If there’s another problem, let me know right away. Have a nice day 
Hi . the files are corrupt and some files are missing. i bought the theme. please send me correct theme
This is bogus theme i will NOT recommend
Hello,
Tell me what are you missing?
I need an exact piece of information, not a bit missing.
Or if you need help, please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Theme works
Hello,
We have already replied to your ticket. please check.
I tried so many times to install your plugins Thembay Elementor and WooCommerce Products Filter … failed! I believe that you supposed to include these plugin in download to make it easier to install the plugin
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi, Can I use this theme without using Dokan plugin, or how can I disable multi-vendor feature?
Hi, As long as you don’t install the Dokan plugin
Hi, Thank you, but according to documentation & setup, I need to install this plugin to setup demo data? I installed it because I wanted the demo data. So can I uninstall it after setting demo data? or can I get demo data without setting up Dokan? Thank you
Sorry for my bad, I found that I can install demo data without dokan, but documentation seems I need it.
So do you need any more help?
Yes, I am new and I will need lot of help. for now I need to know how I can modify shipping fields and how I can display different widget like the tabbed item “New Arrivals”, “Featured” “Top Selling” on home page.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
One more thing, how does one browse the categories in the mobile layout?
1) There should a sidebar menu for browsing categories of products
2) On the shop page, random products are thrown to the user, ideally it should also show category wise products so that it is easier to navigate when there are many products in the website. Something like this(see this in mobile view) : https://wpbingosite.com/wordpress/digic/shop/
Hi,
Zota does not have those features available. But it can be customized a bit to do it
I love other things about the theme and specially the checkout page. I believe it will boost the conversion rate. It will be great if you add easy “categories” access for mobile view in the future updates.
Thanks
Thank you for purchase our theme. We will try to make it better
Hello,
Overall good theme, but there is a issue I found on mobile version of the site.
One the product page, if I click on Description/Reviews/Q&A etc, it opens up a new popup and while it is so seamless, when I press the back button on mobile, it just closes the website tab altogether. I would recommend if you can add a back button popup close js code there as many people would not close it by clicking on the “X” icon on top of the popup.
Thanks
Hi,
That’s a good idea, we’ll look into it in the future
How can a customer set his profile picture and cover photo on the My Account page?
You can use the plugin: https://wordpress.org/plugins/metronet-profile-picture/
Sorry, I didn’t find out about that. Try looking for help in the WordPress forums
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi thembay this looks like a nice theme I have few questions that I would like to know before purchase mentioned below.
1. Does it support ajax add to cart on single product page without reloading the page when we click add to cart on product page.
2. Can we display free shipping bar of remaining amount needed to get free shipping. Like this image of another theme : https://pasteboard.co/K4HQYq8.jpg
3. Option to display checkout countdown on checkout page, see this image for reference:https://pasteboard.co/K4HQH0Z.png
Other then this I like the theme just wanted to know if above is possible with Zota theme. Thanks.
Hi,
Thank you for your interest in our theme.
1. Theme does not support Ajax in product detail page
2. Unfortunately no, you will need the support of a 3rd party plugin
3. The theme also has no such feature.
Thanks for the reply,
1. Any plans for adding Ajax in product detail page ?
2. & 3. Can you suggest any 3rd party plugin to achieve this functionality with compatibility to Zota theme.
Hi,
1. We’ve had that before. But since it had a problem with the variant, and we couldn’t fix it yet, we removed it
2. I think you should seek help from groups. Because I can find the plugin, but if I haven’t had time to test it, I can’t recommend it to you.
Pls check your support ticket, i drop a very simple question i need a response thanks
Please check your ticket again
I want arabic translate, Where i can founded it ??
Hello,
You can translate it by use the “Loco translate” plugin, eg: https://youtu.be/2mWTxlj-79E
=> Combine with the following plugin to automatically translate the entire website: https://wordpress.org/plugins/automatic-translator-addon-for-loco-translate/
Hi, the checkout page doesn’t seem to show with the footer and header. even when I import the demo I still don’t have the checkout page display properly. I think you need a theme update because its even the same here https://testdriver.thembay.com/zota/checkout/
Hi,
Sorry, hiding the Footer and Header on the check out page is a standout feature of Zota. However if you want it to show, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
well, I will send ticket, but how can the logo still be Zota logo on the checkout page while its supposed to be the one of the website it self?
The support team will guide you through all of that
PRESALE QUESTION:
Hi,
What’s the MAIN difference between Zota or Nita when it come to features?
Hope to hear from you soon
Hi, Basically the same, just different in design
I am interested in purchasing this theme, but I have read some questions here that I would like to clarify. Is it possible to customize the theme and change the logo?
Of course you can change the logo easily. Please see the instructions here: https://docs.thembay.com/zota/#use-logo
How I remove the dots on the sidebar attribute see picture https://ibb.co/jfdFhBy
You can fix it with the CSS:
.sidebar#sidebar-shop>.widget.WOOF_Widget ul li, .wcfmmp-store-page-wrap .sidebar>.widget.WOOF_Widget ul li { list-style: none !important; } .sidebar .widget ul.woof_list_radio { padding-left: 0; }
Thank you it works perfect
I can’t find the zota theme video tutorials
I feel disappointed with this purchase, I cannot customize the theme, the zeta logo is impossible for me to remove by following the instructions in options that do not exist on the dashboard. I have wasted money and time
Hi,
You can ask refund here: https://themeforest.net/refund_requests/new
Or Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
PreSale Question
Hi,
Do you use elementor to build the header and footer? Or are they hardcoded?
Thanks
Hi,
Yes, you can use elementor to build Header and Footer.
Hi, nice theme.
On your demo, the “Buy Now” button goes to cart page, not checkout page.
Can you fix that?
Hi, You can configure it here: https://prnt.sc/130qf42
Okay. Is it possible to add a background colour to the sticky header on mobile? It’s transparent: http://prnt.sc/1335gis
2. I noticed on mobile, there’s a feature that pops up after clicking on the add to cart or buy now button.
It’s beautiful.
But the quantity box needs a text to tell customers what the box is for.
For example, can you do it to be like this? For the add to cart and buy now buttons: http://prnt.sc/1335ran
3. On mobile, if a product is added to cart, is it possible to add the possibility of adding a text below the “View Cart and Checkout” buttons on the cart pop up in the sidebar?
For example (like in Shoptimizer theme): http://prnt.sc/1335uaz
4. The count down timer, is shown above the product name and price. That’s somewhat off.
Can you move it down to below the product description?
So they get to see the product name, price and description before the deal timer?
This is what I’m talking about (like in Martfury theme): http://prnt.sc/1335zwk
Hi,
2. We can do it for you
3. Theme does not support that feature
4. We can do it for you
Can you do 3 as well?
We tested that. However, it has some problems with the variant product. So it will not be continued
hello, there is a way to search by category instead of product/post ?
thanks!!
Sorry, Zota doesn’t support that feature. You need to use 3rd party plugin
how to remove newsletter popup widget. plz tell me
Hi,
For newsletter popup you can delete it here: http://prntscr.com/12wxm2sThanks
How to add mobile no. Field in customer registration from And login with mobile no.
Hi, You must use a 3rd party plugin to have that feature
