2265 comments found.
I’m having an issue with the page load speeds. super slow
Hi there,
Thanks for your message.
We’d be happy to help you to boost your website performance. Could you please submit a ticket with the related link/credentials so we can make a further investigation?
https://liquidthemes.freshdesk.com/support/tickets/newLooking forward to hearing from you.
Cheers, TeamLiquid
Do you know the date of demo availability for Elementor?
Hi there,
Thanks for your interest!
We’ll start releasing the Elementor demos really soon. Stay tuned! 
Cheers, TeamLiquid
Hi Guys, Is it single site license or can we use on multiple domains? and do we need multiple licenses for subdomains?
Hi there,
Thanks for your message.
We follow the regular ThemeForest license. A single Hub license includes 60 demos + 600 templates + 110 inner pages and premium plugins. You can get all these with a single license. However, you can build only a single end-product (Website) with a single license. It applies to all themes on ThemeForest. You can find more information here: https://themeforest.net/licenses/standard
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi! Pre-sale question, but i noticed, another user already requested Army/MIlitary News/Magazine demo. Our agency is also the same category, so please give us new demo, we will wait and then purchase your theme + 1 year extended support.
Kind Regards
Hi there,
Thanks for your feedback!
We’ll be releasing blog/news demos shortly. Keep an eye here
Cheers, TeamLiquid
Hi, Please notify me once Elementor is supported. Thanks!
Hi there,
We’re are starting to drop Elementor demos from really soon! Keep an eye on this space.
Cheers, TeamLiquid
Hi guys!
If I don’t want to reduce mobile SVG logo quality by resizing specific dimensions, I would suggest adding additional mobile logo width control as you have for the main site’s logo in the theme settings.
Now, I dont have a control over the same SVG logo file. Could be a nice improvement because only then SVG can have its full potential as scalable vector graphics based max width according to the different media screen sizes.
For instance, I am using full hd SVG logo file to have max quality output. I set for the main logo max width 100px. Works fine. But then for the mobile logo, I have to create a small version of SVG that doesn’t look good.
Hi there,
Thanks for your feedback!
As you know, SVG quality doesn’t change based on the output resolution. You can simply use the same logo for both desktop and mobile and they should look high-res on both cases. If you want to use a different resolution for the mobile or desktop, you can simply upload a different version for each.
Could you please submit a ticket If this doesn’t help? We’d be happy to discuss and find the right solution for you
Cheers, TeamLiquid
Great theme ! when Elementor will be ready to go?
Hi there,
Glad you like Hub!
We will release the first Elementor version really soon. We’re also working on the new features and demos. Stay tuned!
Cheers, TeamLiquid
Hey guys. Just bought, installed all plugins, registered the theme and the demo import only imports the media – no pages, posts or anything else.
I really wanted to hit the ground running with this one!
never mind. I just ran the importer three times and got there in the end.
Hi there,
Glad it is fine now. Feel free to reach our support if you need anything else https://liquidthemes.freshdesk.com/support/tickets/new
Cheers, TeamLiquid
Hello ! The template has a lot of problems and I’m in a hurry. I also opened the ticket number #8229
Hi there,
I believe our support agents are already in touch with you. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Please update the changlog page
Hi there,
Thanks for your message.
You can find the change-log here: https://hub.liquid-themes.com/changelog/
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Amazing theme experience! Thanks a lot!
Can i request Military demo? We’re military magazine and is it possible to add new army/military news demo?
Hi there,
Glad you like Hub!
I’ll make sure to pass your blog/magazine demo feedback to our product team. Thanks again!
Cheers, TeamLiquid
Best Work, Congratulations GLWS
Thanks!
This theme is flippin AMAZING. So it has a lot of features in backend and I did have issues installing on a slow godaddy server. I ended up upgrading because the theme devs had really great FAQ and they seemed to know what they were talking about even though GoDaddy told me I was wrong. I switched over, followed instructions and this time everything worked perfect. All the stuff they mention about errors, memory limits, etc. it is all relevant make sure you read it thoroughly and if your provider tells you they cannot do something that these guys have instructed then it is the limitation of the server/host. I learned a lot in the process too. Dev support and wordpress theme are both very impressive. Thanks!
Hi there,
Thanks for your kind words!
We’re doing our best to weed out the hosting/server problems that our customers can experience. Thanks for following our knowledge base and we hope you enjoy Hub as much as we do!
Cheers, TeamLiquid
Switching over to AWS was a life changer. Glad I followed your knowledgebase instead of godaddy. Thanks guys, you rock!
It’s our pleasure. Glad to hear the switching process went well. Enjoy Hub!
So obviously the issues (posted above) I’m having with your theme are not important enough…So basically, your customers are just numbers to you, is that it? All the best…
Hi there,
We want to apologize for any inconveniences that these issues caused you. We always put our customers first. We’d be happy to help you if you can submit an email here: info@liquid-themes.com
Looking forward to hearing from you!
Cheers, TeamLiquid
I have created a ticket #8221
Seems to be good theme, does this by any change supports any multi vendor plugins, such as WCFM from WC Lovers?
Hi there,
Glad you like it!
Currently, we haven’t tested it with these plugins but we’ll provide more about this as soon as we have more information/test results.
Feel free to reach us if there is anything else we can help you with.
Cheers, TeamLiquid
Seems to be quite a few shortcodes/elements that don’t work.
https://ibb.co/d67hNgBAlso, where’s the event plugin? Wasn’t prompted to install this when the theme installed.
Latest version – 1.0.3
Hi there,
Thanks for your message.
Liquid Events plugin is a bonus plugin, so it is not in the “Required” plugin list. You can find it in the main download package. Related article: https://docs.liquid-themes.com/article/219-i-cant-find-liquid-ave-events-calendar-schedule
We couldn’t replicate the element issue despite our efforts. This might be a specific case. Would you mind submitting a ticket with your credentials?
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
These plugins should be in the install plugins section, even if it’s classed as optional, otherwise how are they kept up to date?
Does the ultimate addons need to be installed?
Hi there,
Thanks for your feedback.
Since beginner users are not familiar with the plugins, they may install unnecessary plugins and slow down the website. That’s why they are included in the main download package rather than the auto-install. We don’t recommend bonus plugins (including Ultimate Addons) to be installed unless their functions are needed. We always provide the latest versions in the package.
Hope this makes it clear.
Cheers, TeamLiquid
So once the events plugin is installed, does that then auto update with them updates, or do we have to manually update that?
The issue with the manual update is that it’s relying on the changelog to be updated (Which at the moment it’s a few versions behind) and then remembering to update the plugin, which means grabbing the full package from envato. Kind of defeats the purpose of having the theme auto update?
Also, are the demos that get imported based on older code/versions. Only reason I ask is the events table data that got imported had the shortcode [LD] and if you create a new event table it uses [LE]
Other than that, the theme looks really good and is very unique! Great job
Hi there,
Thanks for your feedback
Since these plugins are not needed by most of our customers, we keep them separated. However, required plugins like Hub Core, WP Bakery Page Builder, Hub Portfolio etc. can be updated automatically. I’ll make sure to pass your feedback to our product team for further discussion.
About the events data issue; could you please submit a ticket with your credentials/link? We’d be happy to check this closer
Thanks again!
Cheers, TeamLiquid
Hey guys. I’ve bought a lot of theme with these amazing types of ‘mega menus’ only to import the demos and they never work.
Can you confirm before i buy that your awesome mega menus are included with this theme?
You’d be shocked how many themes i’ve purchased only for the author to tell me ‘no, mega menus were for demo/landing page purposes only’.
Thanks.
Hi there,
No worries All mega menus are included in the import files. In addition to pre-built menus, you can create your own unique mega menu with custom elements/layouts.
Landing Page and Original Demo have the same mega menus. We’d recommend importing the Original Demo if you want the landing page menus.
Feel free to reach us if you need further information.
Cheers, TeamLiquid
How can I contact your support?
Hi there,
You can always reach our support team here: https://liquidthemes.freshdesk.com/support/tickets/new
We’ll be happy to assist you!
Cheers, TeamLiquid
What’s your support turnaround time?
Still waiting for a response. Does your import include all images as shown in actual demos?
Hi there,
Thanks for your message.
Could you please let us know your ticket ID? By the way, all the demos include the images.
Cheers, TeamLiquid
Also, when I add some elements, like the accordion, it shows the shortcode instead like [vc_accordion…[/vc_accordion]
Hi there,
Thanks for your message!
We couldn’t replicate the issue you’ve reported. Would you mind submitting a ticket with your login details? Our support team would be happy to check this closer.
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
All I’m trying to add on a page is just a very simple accordion. Please see the image >>> https://ibb.co/6bjsX0j
Quite strange that my login details is needed to fix this error. This my first time experiencing this error in a theme ever…
Hi there,
Unfortunately, we couldn’t replicate this issue on our side.
Editor: https://tppr.me/yorXt Preview: https://tppr.me/tn21g
We’d be happy to check this issue closer on your website so we can provide a fix.
Looking forward to hearing from you.
Cheers, TeamLiquid
Looks like essentials has some competition, this is what we needed. Awesome work guys well done. There’s some truly impressive stuff in your theme.
Hi there,
Thanks for your kind words!
We have put more than 2 years to design and develop the best WordPress theme on the market. We’ll do our best to make it even better
Cheers, TeamLiquid
