144 comments found.
Hi i wanted to know where i can change the color of add to cart button please let me know and let me knoe how i can add the process of ( if i add the product to cart its immediately takes me to the cart and process the order, i also want to change all button colors please help me do this thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hey there, I have a problem where I cant get search to display like this: https://www.dropbox.com/s/okj2aptyjy26do4/Screenshot%202021-07-25%20at%2013.19.53.png?dl=0 .Any tips? Its adding standard WordPress classes.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi team, i wanted to ask one thing how to change the product description because i am not able to chnage it by edit product option please help me here, thanks
please anyone could tell me that how to change the long description because its not happning with edit product option.. please solve this, its urgent,
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, it has beed 1 day i have submiited the ticket in your help center but no responce has come, dont you understand its urgent for me. please help me. please tell thme to reply fast.
Hi there,
We located the ticket under this username and it’s answered now.
Our support agents will help you. Please continue the conversation on the ticket. Thank you
Support
Elated Portfolio part of
Qode Interactive
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Hi! I’m looking into switching over to this theme, but one thing that’s very important to me is the ability to have the webshop in a two product width on mobile, and it seems like all of your demo pages shows one product width on mobile. Does this mean that doing two products is impossible?
Hi there,
Thanks for taking an interest! The mobile view is already predefined, so you can not alter this within our theme options, however you could achieve the 2 column product layout with a small piece of CSS that you can be provided by our support team.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Ah, that’s amazing to hear! So I can then be guaranteed to make a 2 column product layout on mobile with this theme? I need to be completely sure before I make the theme switch.
Hi there,
Yes you can get help by our support team in order to be able to achieve this.
Support
Elated Portfolio part of
Qode Interactive
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Is it possible to remove the prices and e-commerse aspect so it can operate as product catalogue and ‘Buy in Store’ only?
Hi there,
Thank you for taking interest!
Shop functionality is achieved with WooCommerce plugin, and catalog mode isn’t available as a standard option. For it, you will need WooCommerce extension https://woocommerce.com/products/catalog-visibility-options/
Also you could consider to use some css if you want just to hide prices on products, for example, and the login widget does not need to be enabled, as you can remove it.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
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We have tried to sign in for support, but it is saying my purchase code from theme forest is invalid. I have no other way of contacting you. I have questions for which I need assistance on, and cannot get support.
Hello, Thanks for reaching out to us today and I hope that your day is going well!
We kindly recommend you check this helpful article about How To Submit A Ticket.
Also, make sure that you’ve selected the correct profile (Elated) when you register.
Let us know if you have any additional questions!
Support
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Hi, is it possible to add more variants to a product ? For example – Color 1 / Color 2 / Material. And for every variant to be a different photo ?
Hello there,
Thank you for reaching us!
Our theme is compatible with WooCommerce so this can be achieved with product attributes and variable products. Please check the official WooCommerce documentation for variable products in this link.
If you have any additional questions please let us know.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I try to install the theme and replace the old, but the whole website become a mess. Please assist me.
Hello there,
Thank you for reaching us!
We usually recommend activating theme and importing demo on a clean installation. You can for sure activate and import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also as our demo content is made with page builder we cannot guaranty that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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So do i need to clean all the content and restart it? If I do that, will the product data be also cleaned?
Hi,
If you reset your database (How To Reset Your Database) this will clear all WP content, basically reverting your site to the point when you just installed a fresh copy of wordpress.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello, where can change the copyright section ??
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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- 123280
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Elated Portfolio part of
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Hi! i was trying to set my wide menu and there is somme problem in there i have uploaded a image through widgets but the image is aligned to right i dont to slove it please help me here’s a link to my website—- https://miscellanea.co.in/\ 1) go to wall art sectipon and have a loo you will understand it Thanks!
hi! please give me a solution its a day no reply has come from your side… please help me out .
Hi there,
Thanks for writing in! Please check this article that can help you here.
Also if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Can someone please respond to my support ticket, it has been days now since I had any reply! #119016
Hi there,
Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi
I have some pre sales questions:
Is this theme supporting Advanced Custom Fields? It can be ACF or Toolset.
Is the theme having a “template” system? I know from Elementor I can create templates and assign them to products, custom types etc.
Regards,
Simon
Hi there,
Thanks for taking an interest! Please note that we have not tested our theme with these plugins nor can guaranty theme compatibility for the same reason.
When it comes to saving a template in Elementor this is for sure possible with our theme and with help of Elementor.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
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Okay, thank You.
Doe’s your theme work with JetEngine from Crocoblock?
Hi there,
We haven’t tested our theme with this plugin. You can try it yourself, but we can’t guarantee it will work.
Support
Elated Portfolio part of
Qode Interactive
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Hi, can you tell me what does Konsept Membership plugin do? I see that login/register works without it as well.
Hello there,
Thank you for reaching us.
You can login/register through the default WooCommerce “My Account” page. The Konsept Membership adds Konsept Login Opener widget and User Dashboard page ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
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Do I have to write a comment here every time before I get a response to my support ticket? The demo import is broken and does not work. it get stuck at 80%, even though all the theme requirements are met.
Hi there,
Please understand that our average response time is around 24 hours on weekdays and that our support team is trying their best to answer all of the tickets.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Good Day, does the theme come with demo content for the sliders?
Seems the demo import does not import the slider content
Hello there,
Thank you for reaching us!
In case that sliders are missing after the demo import please follow the instructions from this article – What To Do If Your Sliders Are Missing After Importing The Demo.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I really like this theme, but I’ve had nothing but trouble with setting it up and importing the demo content. I’ve tried with two different cloud hosting providers but on both the import process never completes. I even tried the xml option but get 502 errors. Before you suggest that I havent configured my server correctly, I’ve met all the system requirements specified by the theme (PHP Max Input Vars, PHP Post Max Size, etc etc) – I’ve set them to more than the values suggested by the theme. After several attempts I managed to get somewhat of a semi complete imported demo, but even then the elementor page builder doesn’t work. I’ve submitted a support ticket for this, but so far no response from your team. I’m really starting to regret this purchase.
Hello there,
We are sorry that you’ve got this impression, however the theme is working correctly on our local installation. Please understand that our average response time is around 24 hours on weekdays. We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Support
Elated Portfolio part of
Qode Interactive
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Hello, I purchased this theme a week ago. I could not activated it because the “please, wait” error . Made everything that your support person told me to do, still no luck. Gave you my credentials and everything. I really love this theme but I want to ask for a refound. I purchased several themes from Themeforest, never had a problem like this. How should we proceed? Thanks.
Hi there,
We see that you have two must-use caching plugins ( screenshot ). Please try disabling these plugins, save permalinks and try to register your purchase code once more.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could continue the conversation with our support agent at Help Center and they will assist you further.
Support
Elated Portfolio part of
Qode Interactive
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Help please i am not able to upload the theme thorugh wordpress please help me
Hello there,
Thank you for reaching us!
To install theme via WordPress please follow instructions from this article – How To Install A Theme Via WordPress?. You can also install it via FTP by following instructions from this article – How To Install A Theme Via FTP (File Transfer Protocol).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
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Hi! I bought this beautiful theme, but when I went to register it I got the “Please, wait …” error. I sent my ticket to support and I am waiting for a response. I made the change they suggest on the Permalinks section but it didn’t work. This theme is beautiful but I must confess that this is very frustrating. Hopefully they can help me fix it.
Hi there,
We located your ticket and informed our agent, you will get a reply as soon as possible.
Support
Elated Portfolio part of
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