115 comments found.
Hi Guys… are we able to use the images that came with the theme?
HI there, no we use only Premium Stock and you will need a licence to use them for your own project. The licences are relatively inexpensive though. Regards: VamTam
Hi, I couldn’t upload purchased theme, it writes “The link you followed has expired.” What should I do in this case?
?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Presales Question- Can we remove the fox and add some other avatar?
Thank you for your interest in our themes! Yes you can replace this and all elements you see on the pages. Regards: VamTam
We cant update the theme from version 5 to version 6 via the update function. Why isnt the update available in the download package here on TF?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
vantam you have a very bad support . i opened a ticket via support for over 15 hours ..no response since . tickets … #70348 and #70346 … i am dissapointed
Hi there, I am really sorry to hear that. The official Envato Marketpalce response time is up to 24 hours – https://tinyurl.com/yelsam4f During weekdays for the last month, we have under 8 hours while during weekends 36 hours. As far as I can see my colleagues have replied 5 hours ago. Regards:VamTam
Hi, a pre purchase question….Can I use this lovely theme with Divi? Thanks
I have recently purchased this theme and had just started the work when the error just swept in which read as broken theme and now the website just wont work. I have also raised a ticket and am yet to hear for a solution from your end. I hope the support is provided timely as my website is now down for over 18 hours. My ticket request id is #69121
Hi there., as far as I can see my colleagues are dealing with the issue as we speak. We usually reply within 16 hours during weekdays and 24 hours during weekends. The average response time is 8 hours one of the best in the industry,
Regards: VmaTam
Hi, that’s good to know that the team is on it. I am hoping for a quick recovery and I am connected with your colleague over the support. Thanks for the prompt reply.
Hi! I posted comments about my wd credentials on VamTam Help Desk. Please check them out. It’s #69106.
Thank you!
Hi! I sent some screen shots. I directly sent to the author by an email. Have you checked them out? I still haven’t gotten any improvement with my skole theme installation.
Hi there, no need to use emails, you can post directly into the ticket – https://support.vamtam.com/a/tickets/69106 Regards: VamTam
I reset my WordPress admin so please check my ticket file snd please check my WordPress settings problems out.
Thank you! There is no need to post here as the support team don’t have access to this comment board. Regards: VamTam
Hi! Thank you for helping my previous issue. I changed the bird image to my logo however I want to put the bird back where it belongs and can’t find the image. Could you tell how to get it back and are there some guidelines for theme editing?
Thank you! There is no need to post here as the support team don’t have access to this comment board. Regards: VamTam
thank you for your response. this kind of website work is quite new for me and having hard time to understand. so please tell me how I can provide admin and what’s FTP credentials.
Hi there, the admin credentials are the user name and password for /wp-admin . Ftp credentials can be provided by the Hosting Company but if you don’t have them, the admin credentials will do for the time being. Regards: VamTam
HI! i was able to move on to next step and had anther problem with free elementor Pro downloading. after I downloaded it and applied the plugins, i can’t import demo content. its not active. Mabye the free elementor Pro is not working?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi! I’m Jeonghee from Tokyo. i bought your Skole kingdergarden template yesterday but I have some troubles to install and activate your theme on my Wordpress site. I followed eveysteps from Evato’s guidance video but I stuck in step 8. After I put the code number in the register blank and enter the register button, nothing happened It’s just same register page with no error message. It seems strange because no instructions after that. So I couldn’t move on to step 9. And I tried to change the theme it appeared with broken designes almost nothing appeared. What am I supposed to do now and is there something wrong with my installing. Please help me out!!
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
PRESALE QUESTION – We are a small business thinking about purchasing this theme for our use only. If we do purchase it, do we also need to purchase an Elementor Pro license or can the site operate like the demo without it.
Hi there, you can purchase Pro, use your own licence if you already have one or use the free GPL alternative – https://proelements.org/ it is up to you. Regards:VamTam
Pre-Sales Question
The theme looks great but the blog section looks like it’s been missed out. Are there any other blog layouts? (grid, 3 columns, 4 columns, masonry etc). Can they be filtered? By category?
If not then is this something you would be willing to build into the theme? It seems a shame to has such a great theme but miss such basic features.
Thank you in advance
Thank you for your interest in our themes! This is a kindergarten niche theme, that’s why the blog is relatively simple. However the blog possibilities are enormous, you have full control of the layout with Elementor. Regarads: VamTam
Thank you
Hello! I was wondering if there is a masthead slider option for the home page? And if there is a testimonial slider type of component?
To add on to my earlier questions – Does the Photo Gallery have a filter by category option? Thank you! 
Thank you for your interest in our themes!
1. There is no slider in this theme. 2. Yes, there is an Elementoir Builder testimonial element. 3. Gallery – no filtering option available in Elementor.
Regards: VamTam
i want to make logo bigger, but keep the default height in header. To explain better, i would like to make ONLY logo bigger and keep all the other dimentions in header i would appreciate if you could give me a css code
Kindest regards, xrisxa2000
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
i resolve it Thanks
Hi, can I try this before buying?
Thank you for your interest in our themes! You can’t test the theme prior to buying it. However, we have 30 days money back guarantee which serves the same purpose. Regards: VamTam
Awesome theme do you have for primary school or can this be used for such purpose
Hi there, this one may be better for a primary school – estudiar.vamtam.com Regards: VamTam
Thanks for your reply. One thing i actually prefer this, is it possible to remove the circle on home page that has ” A life of confidence starts here” and have just the image at the background as slides with other images ?
Hi there, yes this is possible. Regards: VamTam
Hello is PRO Elements 100% alternative for elementor Pro?
Hi there, no it is not. It only the GPL part, the templates, templates kits and support is not included. You will find more information here – https://proelements.org/ In terms of using this theme there is no difference as we don’t use the Elementor templates and the support is provided by us, not Elementor. Regards: VamTam
Thank you. I am finding problems with saving global content like i.e. header I change phone number, size of logo, but after saving it no changes are seen on frontend, Is there any additional need to save something else?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I think I found solution. There are 2 header templates, and I was updating the other one. thank you for your quick response.
Hello, pre-sale question: does this theme support woocommerce? thanks
Hi there, yes it does. Shop is not an essential functionality in this niche, hence it is not shown in the Live Demo. Regards: VamTam
