218 comments found.
Hi on my site today the cart icon in the top right has disappeared in its place there is a square icon, I have not changed anything (I also tried to clear the cache but that square icon always remains). How can I restore the shopping cart icon?
Thanks! https://www.microrganismieffettivi.net/Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328917-What-To-Do-If-The-Icons-Are-Being-Displayed-As-Squares-Or-Strange-Characters
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Unfortunately the solution doesn’t work…
Hi again,
If this solution doesn’t work, please contact your hosting provider for assistance because the cross-origin error is server related.
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Hi! I am looking to purchase your theme but I noticed the last update was last October… Is it compatible with WordPress 5.7 ? WP Bakery 6.6? Slider Revolution 6.4.11?
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-Them It is also compatible with the latest versions of mentioned plugins. If you choose to buy our theme, you can submit a ticket on our helpcenter and our agents will provide them to you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi There,
Purchased the theme – looks the goods as expected. Just got one thing I couldn’t work out – how to update the image for the portfolio slug (return to portfolio main) at the bottom of the portfolio item?
I’ve tried looking at your documentation and cannot find anything, and went through all your theme options without luck either.
Thanks!!
ZCD
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi there – Have submitted per your request and yet to have an answer or a solution. Can you please look at it ASAP?
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hello, Is there any way to sort portfolio list manually? I have tried your default options (Name, ID, Slug, Date). Please help me to sort items manually.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Guys I have multiple tickets in and there been no support for a few days, can we get some help please? Clients are waiting.
Hello there,
We’ve checked and we see that your ticket for Dessau has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi, I’ve purchased the Dessau theme, but I have a problem with pages and portfolio items rendering “Page not found” 404 error. And there’s no portfolio item category option in my portfolio editing window. Maybe that has something to do with it. How can this be? It prevents me from building anything at the moment…
Best whishes, Oliver
Hi there,
Regarding the 404 error, go to Settings >> Permalinks and click on the save button. Regarding your other issue, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Dear Sirs and Madames,
unfortunately we have a problem with links. The system does not recognize the links and we cannot use any links. This way to the page: https://ariane-immobilien.de/?page_id=854
Under “About us” you will see a link directly above.
What can we do?
Kind regards
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I posted a request for support, there is a bug causing the theme to malfunction and the guy handling your support doesn’t seem to know what he is doing, i need you to fix it, I paid for additional support,
Hi there,
We do see that your request has been responded to so we suggest you to continue the conversation with our support team so they can investigate this thouroghly.
Thank you for your patience.
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i just purchased support but when I submit a request it says support has expired?
Hi there,
Possible your purchase has not been verified yet, so please try it out once again.
Keep us updated. Thanks.
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Your theme loads 20 CSS files and 47 JS files.
It is impacting my page load times.
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look at your site and provide some instructions on how to improve its performance. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi – there appears to be a problem/issue on this page: https://dessau.qodeinteractive.com/portfolio-metro/ The banner image doesnt align properly on mobile – could you please advise how to fix this.
thanks
Hi there,
Thanks for writing in! You can always try to add this code to Appearance > Customize > Additional CSS
@media only screen and (max-width: 1024px){
.qodef-parallax-row-holder{
width: 100%;
margin: 0;
}
}
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, could you please advise when an update with wpbakery 6.6.0 will be released?
Hi there,
Thanks for writing in!
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
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hwy guys, how do I center the menu without the space on the right? http://savinodesignstudio.com/donna
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I have an account, but when I go to login, I get this message and no email has come Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.
Hi there,
We have verified your account so you will be able to submit a request so please try it out once again.
Thank you for your patience.
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Hi!!
I have a small question, how do I change my logo height? I have a bigger logo then Dessau and when I change, it appears small.
Best regards
Hi there,
Thanks for writing in! Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello, we have one question before purchasing, about WPML compatibility, as the theme is not listed on WPML website – while in the theme features WPML compatibility is mentioned. Also, how easy is it to add a language button. Thank you very much!
Hi there,
Thanks for taking an interest! We did not send a request for this theme to be listed in WPML, however our dev team has developed the theme to be compatible with WPML and you can read more about it here.
Do let us know if you have any additional questions.
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Hi guys, The Blog displays me after the Wordpress 5.6 some error messages. ‚There are some critical errors on your Wordpress page‘ an the Blog will be shown in a boxed layout. The footer won‘t be shown as well.
Do you know this issues? What‘s the reason for this?
Best regards
Hi there,
It is a bit hard to tell like this as we do not even have your website URL however please read this article here as it might help.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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The footer sometimes has a white space (about the size of a half screen) on the bottom while scrolling too fast. Otherwise the footer is showing properly meaning its full width and at the bottom which is good. It really depends on whether the page is fully loaded already or not.
Question: how can I fix it or is it a bug?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi, when will WordPress 5.6 compatibility be added and plugins updated? Thanks.
Hi there,
Thanks for writing in! It is compatible but please read this article here and it will for sure be added to the changelog in the next theme update.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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hello, I have a small issue with the rev slider … after i imported the demo content, the slider on some pages is full height, differently from your demo page. an example is the one from the page https://dessau.qodeinteractive.com/decor-studio/ mine looks the same except it’s more full page high. how to set it with the right dimensions?
Hi there,
Please check if you have set the Global Options for Advanced responsive grid as it is on our demo.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, I don’t see the tab, is it in the slider part?
Ok, i found it! it’s named slightly differently on my side, but it worked!
Thanks for the help 
Hi there,
Glad to hear this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, I can’t import the demo version through the one click nor throught the xml. I have submitted a ticket request on your help page two days ago and still haven’t got any answer.
Hi there,
Once we check we do see that your request has been responded to. If you need any further assistance please continue the conversation with our support team.
Thanks.
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