134 comments found.
Just about buying. 1. Does it support all payments and global shipping rates? 2. Does it have the one-touch demo import option? Thanks
Hi.,
Thank you for contacting us.
1) Yes., Its Possible., These will be Woocommerce related queries and not theme related. Depending on whether you are using the PayPal Pro, Express or Default extensions for the Woo plugin, you will need to check the settings.
Either way, for the default PayPal shipping/billing address please go to -> WP Dashboard >> Woocommerce >> Settings >> Checkout >> PayPal and check your settings. PayPal allows us to send one address. If you are using PayPal for shipping labels you may prefer to send the shipping address rather than billing.
Woo’s PayPal Standard help file -> http://bit.ly/1RYDL8W
2) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Good day, i have purchased this theme on the 2nd of July, 2021 and i am trying to log a ticket for the first and the purchase code says invalid. May you kindly assist ?
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
sent, thank you
Hi.,
We reply to your mail
Pre-sale question. I wanted to make sure that a product in the WooCommerce can have options such as color and size on the product detail page? ie if a certain wig comes in black, brown and blonde.. the user can choose from drop down and add that to cart.. (We don’t want to create separate thumbnail for each color..)
I know this is basic woocommerce. but i wanted to make sure before theme purchase.. 
thanks!
Hi.,
Thanks for the interest!!
Our theme supports variable products – https://docs.woocommerce.com/document/variable-product/
Regards., DesignThemes Support.
Thanks! purchased. Question: what is the “premium-plugins.zip” file for?
Hi.,
premium-plugins: includes updated plugins for the theme.
ok TY. I have submitted support issue in the support forum, re: cart not updating.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hi,
We are having issues issues with plugin as they are already outdated. Can you help us have an updated version of them please. Specifically, Rev Slider, Layer Slider, WP Bakery.
We really need your help, asap. Our Support Access has expired too.
Thanks a lot.
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support. Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I have sent you a message thru the form you provided. Please check, thanks.
Hi.,
We update all plugins., Kindly, have a look. http://recordit.co/3EkVfbww3I
Note : If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hi,
One of the issues we are experiencing is still not fix after the updates. If you go into our homepage, you will see that the testimonial sections is displayed all at once and not in slider view. I can see JS errors on console that may be causing the issue too. Please check.
Thanks
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
Hello,
I have purchased your theme and I want to ask 2 questions:
1) Is there any documentation about the classes that are used inside the theme? 2) I want to use the Vertical timeline element, but for some reason, I can not get it to be left and right. So I guess I will have to use some theme-specific class. I have used another theme of yours (one life) and I remember you have some classes ready for most of the styling of the elements.
Best Regards
Hi.,
Please refer: http://recordit.co/OLT4H4SqsW
Timeline element Code : https://we.tl/t-SwPbFl1mwd
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Thank you for your answer.
Also something that i forgot to mention before. In the “Blog Posts” element the excerpt text never changes. Is there any special option that i must change in order for the excerpt Text to change acording to my needs? Or something inside the blog post?
Best Regards
Hi.,
Yes, You can find the “Excerpt” textarea inside every post. By using this, you can customize the post excerpt content.
Regards., DesignThemes Support.
Hello,
Thank you for the answer.
Also another problem occured. I have created a portfolio listing and set it to have 3 columns. But at 992px the boxes do not appear at the same height.
On this link you can see the layout: https://ibb.co/R6VNVYX
Is there any fix for this?
Best Regards
Also i get this error in the console:
Uncaught ReferenceError: i is not defined frontend.js?ver=5.7.2:429 at frontend.js?ver=5.7.2:429 at dispatch (jquery.min.js?ver=3.5.1:2) at v.handle (jquery.min.js?ver=3.5.1:2)
Do you have a fix for this also?
Best Regards
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello there,
I am really disappointed!!!! Two times I wrote you for a help and two times you ask me for a login permission. Two times I gave you and two times there is nothing from you….. What I have to do to fix your theme with the bugs and continue start my website?????
Hi.,
https://prnt.sc/12tx3tk your login details are not working also we asked FTP details but you didn’t send to us. So please send valid login details(Wordpress & FTP) we will help you.Regards., DesignThemes Support.
Hi there! If you want I can provide you with all sent from me emails!!! However, when you ask me for a details, please, specify in your message where to send it. For instance you can provide an active link or email where I can easily click and send all required details. However, now I will send it to themessupport message. Hope to fix it quickly!
Hello there I did all what you said, I connected it to the cloudflare server, I optimized the images, but the theme is still open late, I will be glad if you help, I liked this theme, but I am not satisfied because of this speed.
Hi.,
Have you tried this plugin –
https://wordpress.org/plugins/wp-asset-clean-up/Regards., DesignThemes Support.
Variation images not showing on the triss theme. I have changed the theme to twenty twenty one and the variation images worked perfectly, this shows that it is a theme compatibility issue, I have tried to update and rollback woocommerce, this issue still persist, is there any quick fix you can recommend please?
Hi.,
Can you please send the video reference of your issues. We will help you.
Regards., DesignThemes Support.
Hi.,
Please refer to this link for more info – https://docs.woocommerce.com/document/variable-product/
Regards., DesignThemes Support.
Hello, I have done everything as stated in the documentation, This is not the first time I am working with WooCommerce. I said earlier, this feature (Change of Image with selected variation) works well when I change the theme to WordPress Twenty Twenty One Theme. It stops working the moment I change the theme back to Triss Theme. I have tried other plugins as well, none seem to work, I have tested these plugins with the WordPress default theme and they all work. This does not work only with your theme. Also, You did not say anything about the shop page showing 3 cols instead of the 4 cols set on the theme options?
Please, I will be immensely glad if you could help me.
Thanks you.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Variation images not showing on the triss theme. I have changed the theme to twenty twenty one and the variation images worked perfectly, this shows that it is a theme compatibility issue, I have tried to update and rollback woocommerce, this issue still persist, is there any quick fix you can recommend please?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
ciao abbiamo dato uno sguardo ai link delle immagini ma non abbiamo trovato le immagini di sfondo delle pagine
Hi.,
Did your refer this : https://prnt.sc/10qk5ln
Global Options
Get into Admin panel > Appearance > Triss options > Layout Option > Breadcrumb Options > Background > Choose background options for breadcrumb title section.
Please refer : https://prnt.sc/10e81w9
Individual Options
Navigate to the Pages > Select Page > Page Settings > Breadcrumb > Set Individual Page Breadcrumb
Please refer : https://prnt.sc/10e82pw
Hi there, after plugins update I have some issue with the website. All toggles just dissapear as well as all testimonials are broken. I need help in order to fix this bugs. Thnaks in advance!
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I would appreciate if you could help me how to speed up the Triss – Beauty Cosmetics Shop theme I purchased very slowly. https://sacperukdunyasi.com https://developers.google.com/speed/pagespeed/insights/?hl=tr&url=sacperukdunyasi.com
Hi.,
Thank you for contacting us.
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation: https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Note : Make sure to update to Triss theme v 1.7 When you do also make sure you update and activate the fusion-core plugin. Then clear your cache.
Thank you, we look forward to help you!!..
Hi, I have installed yours theme on my site. The product details page on the mobile version looks really messed up. The product images overlap the header and I can’t understand why. Can you help me please?
Hi,
Kindly reply with your store login details & related screenshots so that we can check, and let us know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Hi, I have sent an email with all the requested information. Thanks for the reply.
Hi
Kindly send the page link and screenshot regarding your issue. So we can have better understanding and assist you
Hello I would need to know if this version of the Triss Theme is compatible with the shopify platform, I saw that the compatibility is on wordpress and woocommerce. I need to edit the sections of the theme directly from the shopify editor. Please reply as soon as possible to give me the opportunity to progress with my project. With best regards
Hi,
Thank you for your interest in our theme. Yes, it is a Shopify platform theme, You can edit the sections directly at the backend.
And you said that Save $101 in plugins, but the ones that you bring are the free version, not put that if you are not going to bring the premium plugins, I downloaded it directly from your site and it show again the message of the free version.
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi,
Where Can I change the blurry header background image that is in all page that I created (And in the seccion shop), it look like a blonde hair.
Thanks
Hi.,
Did your refer this : https://prnt.sc/10qk5ln
Global Options
Get into Admin panel > Appearance > Triss options > Layout Option > Breadcrumb Options > Background > Choose background options for breadcrumb title section.
Please refer : https://prnt.sc/10e81w9
Individual Options
Navigate to the Pages > Select Page > Page Settings > Breadcrumb > Set Individual Page Breadcrumb
Please refer : https://prnt.sc/10e82pw
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Im trying to register in your site for support and I didnt receive the confirm email, the thing that I want to know is where can I import the Demo and where is the license of the premium plugin that you said because I didnt see the license key of the premium plugins.
Hi.,
1) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
2) The plugin is already activated and please ignore the message that is showing in your dashboard.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Hello, How can I change the colors and hover colors from social Icons on the top menu bar without changing primary and secondary theme colors?
This is terrible, I bought the theme and I can not install it, after downloading the demo, all the images are of very low quality https://prnt.sc/106zki7 ! I do the installation according to the instructions, and already more than 20 times!
Hi.,
We have already clearly explained on our portfolio page, images are not included in the theme .
Please refer : https://prnt.sc/1077ni2
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/triss.txt
We have used most of the images from Shutterstock images you can purchase the images from there with subscription plans.
https://www.shutterstock.com/pricingOpen Source Images :
https://unsplash.com/s/photos/hair-salon https://unsplash.com/s/photos/barber https://unsplash.com/s/photos/beauty https://unsplash.com/s/photos/salon https://unsplash.com/s/photos/hair-stylistThank you, we look forward to help you!!..
We used this theme and installed the demo content. Nowhere this theme suggested or told us that it will delete the existing data and no warning was given. So, after demo installation it deleted all of our products which resulted into a loss. So, we have now decided to not use this theme and we had to restore our backup. So, kindly issue a refund. We’ve deleted the theme from our end and are not using it any longer. Thanks.
Hi.,
Yes, We used the “Unyson” plugin for demo install and it will reset your site before import our theme demo.
We already mentioned this in our theme documentation – http://docs.wedesignthemes.com/dt_articles/import-demo/ https://prnt.sc/yi01zo check it out.
Regards., DesignThemes Support.
Thank you for sharing this. This should have been said in a warning when we tried to import demo design. General practice is that no previous data is deleted in no way in any theme, so this was an exception. However, still due to the fact it deleted our 600+ products and we had to figure out why it happened eventually resulting us in restoring the entire website, we can’t go with this theme for any longer. Thankfully we had created the backup. However, we can’t use and go with this theme. We will need to ask for a refund. I hope you will understand.
Waiting for your response.
Hi.,
Sorry, we can not provide a refund in this case.
Regards., DesignThemes Support.
Absolutely unfair as your theme destroyed the entire website obviously and I’ve even deleted the theme from my end completely. We have decided to not use the theme at all as it is of no use to us if it does like that. It should have warned when demo was installed. I hope you can reconsider and will provide refund.
Hi.,
You can easy to restore your site with the help of a hosting backup.
Sorry, we can not provide a refund in this case.
Regards., DesignThemes Support.
