170 comments found.
Hello Today the website is not working well, the theme remains with the preloader Deactivating the redux plugin works, unfortunately the redux plugin is important in this theme, deactivating it many elements do not work well.
May conflict with other plugin, try to deactivate all to specify which one. Regards
Hi, I just bought this theme, and I am very confused how to edit everything, I had loaded the demo data but am I going to edit using Elementor? or just customized the theme?
Hello! Kindly check this documentation : https://smartinnovates.com/themes/avo/docs/ Also main theme options here : https://prnt.sc/13v8528 Regards
Hi again, thank you for the reply 
Another question, How can I make AVO info box clickable? the setting for button is there but there is no button available
You are welcome Kindly specify which style.
Like an AVO info box but clickable
I also had a problem that the header is not turning black or white when I scroll down, it stays transparent. Can you help me with this?
Please provide your website data via contact form to check.
how to provide website data?
Website link/user/pass via contact form to check.(https://themeforest.net/item/avo-creative-portfolio-agency-wordpress-theme/28819327/support)
Ive already provided to you my details please check your support emails
Related email was replied. Regards
Hi i have been writing you by email by weeks and don’t get an answer on my issues
Please have a look as theme has issues
Thanks
We are looking into the issue and should have it fixed shortly. Thanks
hello there’s already 1 month and no answer
Hello! Sorry for that, kindly check your email for the related response. Regards
Hi, I got your theme thought elements LOVE IT so far only have this 1 issue. Is there any way to add a gallery or more than 1 image to portfolio items?
Thanks, only as per preview demo.
Hello, very important, I try to install it with Bluehost, but they tell me that it lacks the style.css ! Can you help me ?
Hello! Please make sure to upload the installable theme file named”avo.zip”. Regards
Yes sorry it’s good, how I change the footer please ?
Kindly check this : https://prnt.sc/13v71k0, https://prnt.sc/13v7jiq
This theme looks really slick, so far I like it very much but I have some observations I want you to clear up before I buy it:
1. sliding images look jittery and not smooth 2. the number of slides sometime changes from 3/3 to 5/5 even though there are only 3 slides
Please see this video to understand my points: https://phmission1-gmail.tinytake.com/tt/NTQxNDA2MV8xNjkzMTU4Mg This was recorded from https://avo.smartinnovates.com/demo2 which I assume is your demo site. I hope you can respond very soon.
Hello! Thanks for your comments. For number of slides, it has been fixed. For smoothing, we are working on it for now to be solved. Regards
Is there a searchable forum, so we can look for solutions that others have already asked and had answered? I’m sure it would save you a lot of work and us a lot of time.
Not yet, hope that soon. Regards
Pleas check email I need help to fix Home page slider is not responsive on mobile and tablet version. Also footer float over gallery on mobile ant tablet version. Thank you, Regards
We are working to fix that, expected within 3 days.
Ok, thank you. We waiting update. Great support. Regards…
Your update didn’t fix footer is floating over gallery and on home page slider is not responsive on mobile and tablet version. What we need to do to fix this problems? 12 Days ago you have said you fix this within 3 days. If you don’t want to fix BUGS on your template we need to buy other template.
Related email was replied, thanks
you’re saying that Performance Score is A 98% and YSlow Score A 95%, but when I test the demos I only get F 20% for Performance Score and around 50% in Structure.
What is missing?
It’s related to many factors like the server location. Also it can be optimized as per latest updates.
Isn’t your demos updated and on a good server? I saw those results (F 20% and 50%) in your demos
It’ll be updated soon.
I wanna remove sticky header active ? how can ı do ?
Related email was replied. Regards
Hello, your theme is very nice and elegant. I like it. I have find BUG with footer on mobile and tablet version. Footer is showing over gallery. I have sent you email with screanshoots and other problems I have find. Pleas check, I need your help to fix this. Thank you…
Also there is a problem with homepage slider on mobile and tablet version is not responsive !
Thanks, Related email was replied.
Thank you for help. I have sent you email with access to admin area. Also pleas check homepage slider on mobile and tablet version is not responsive. Thank you one more time for your help. Regards
We still working to fix that, expected within 3 days.
Email sent as per your instructions, yet to recieve a reply.
Please address the issue. Related emails were replied many times, kindly check.
We have sent a new mail with a couple of glitches found after migration, kidly check please
Solved, related email replied. Regards
Thanks, worked fine. We have found 1 more bug, reported by email.
Please help and thanks in advance
You are welcome. replied via email. Regards
sent new mail with 3 more issues, please fix. These are the last ones.
We still working to fix that, expected within 3 days. Thanks for patience
Hi, is it wpml ready? We need to develop a english chinese theme
Please contact us via the contact form to test it by yourself. Regards
Hello, I have a question about mobile banner. It dosnt fix the mobile size. Can you help it?
It seems you have not purchased the item. The inquiry is not clear.
Yes I want to buy. But I checked your agency home page in mobile view but the banner not fix to mobile size
Kindly specify which banner.
main home slider
Already shown in rightway:https://prnt.sc/116fw94
I am trying to manually import the demo data, please let me know what to enter for the redux option name (refer to this link) https://ibb.co/zNWG6Dx
redux option name : avo_theme_setting
Also you can import via : Dashboard > tools > import > run importer (demo.xml). For more support contact us via contact form. Regards
Honestly the worst support i’ve experienced on this site. Don’t reply to emails and when they do they’re one line responses, like just ignore it or don’t worry about it. I’m going to assume English isn’t their first language.
PLEASE help me with an issue i’ve been having for over a month. I’m getting mixed content errors due to this image: http://avo.smartinnovates.com/demo4/wp-content/uploads/sites/11/2020/09/pattern.png – loading somewhere on my site. I have no idea what is requesting it and I’m unable to find the request to remove it.
It’s driving me insane. I’ve had several issues and had to use third party support for every single one.
Related email was replied many times, kindly check.
No reply after further 2 emails
Please address the issue. Related emails were replied many times, kindly check.
We are sending you emails asking for assistance since march 22 and still no answer. Please help as we need you to check two issues to make the theme work properly
Thanks
Related email was replied, kindly check.
Thanks for the answer
We have a new problem, when I open the side panel menu it doesn’t show a close button, even if the header has the option active and also when I scroll down the page the menu it’s over the portfolio and products. Please scroll down the page and check.
Thanks, Regards
You are welcome. The close button is shown : https://prnt.sc/112kcua For scroll, the z-index setting has updated: https://prnt.sc/112kfay Regards
Very cool theme design, but i noticed that i can’t edit the portfolio single pages like this one: http://avo.smartinnovates.com/blog/portfolio/innovation-and-crafts-2/ Both from the dashboard and from Elementor, there is no possibility to remove or modify the top slider and the “other portfolio” section at the bottom. I sent an email about it, but had no answer
Hello ! Related email was replied. Regards
HI! When I click demo2 light version I saw several warning and error? Is that easy to solve?
It seems you are not purchased the item.