23248 comments found.
hello there, may i know how do i change or reorder this menu on my account dashboard( https://ibb.co/H2pNy7P ) im try to look on funtions.php but i dont found it. thank you
Hello, @nuarharuha,
That Menu is coming from WooCommerce and we have no control over it, you have to Customize the WooCommerce plugin Core files for it.
Regards, P-THEMES.
Hello, @mr7777,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can achieve it using the pre-built layouts of the product page, please check it on my test site here: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/produit/silver-porto-headset/
Regards, P-THEMES.
Hello
While the cache plugin is running, it will look like this since the update.Website: www.vibacipo.hu
Hello, @Imre81,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/QBwRxCV2 it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Please check it out now, I have switched the plugin back on.
Porto Blocks no longer appearing These blocks had been working for the past couple years, but suddenly stopped working. Has this feature expired?
Hello, @leaddiscovery,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
You guys are the best – We have purchased over 12 licensed copies of Porto and really enjoy the flexibility of this theme, the continuous improvements and the support you provide when needed.
In this case, we do have Porto Version: 6.0.6, however the feature for template builder is NOT in the options for Porto.
Hello, @leaddiscovery,
We have added that functionality in the 6.0 version of our Theme, you can check our changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and if you are not having that option then make sure that you have updated the Theme and Theme plugins properly.
Regards, P-THEMES.
Getting ajax error during “Porto Functionality” plugin install after you all deactivated a domain license so we could move license to new domain. Updates are not working even though it shows registered to the correct domain name. How do I get it to get past ajax error without having to pay for support every time we do this.
Hello, @enaslife,
If you are using the very latest version of the Theme then please go to Porto >> Dashboard and deactivate the Theme from there, and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and try to update the plugin from there, I am sure it will solve your issue.
Regards, P-THEMES.
Already did 3 times. Still does not work. The site is still down. Love how you all create the issues in order for us to renew and pay for the support when it was you who created the issues to begin with!
I can not get support with my license because it now shows expired! Yet the issue is with a licensing error and refuses to update. I will not pay for support that you all because of an issue you created in the first place! This is exactly why I do not do business with developers who like to control licenses on sites in order to be working correctly and for updates when we should be doing updates manually to begin with to keep a site from crashing. Now we have a site down for 3 days because we are going back and forth now! Paying for support is one thing, but requiring it just for a site to run normally is another!
Hello, @enaslife,
First of all, I do not ask about a support extension till now, and not for 3 days, but you contacted us for this issue yesterday only, and please share the screenshot of your issue, so that I’ll check and help you out in solving our issue and if you are not comfortable to share here then please share it with us via our email newsmartwave@gmail.com with your Theme purchase code PDF file and screenshot and with your site WP-Admin Login details, so that we will help you in solving your issue.
And for your kind information, we did not create any issue with our latest Theme update, that must be an issue on your site only.
Regards, P-THEMES.
Thank you for this amazing theme, I just had one problem with my header on homepage and any page created with elementor it shows correctly but when I open a product filter or category the header is all missed up for some reason, How can I fix this problem? I’m using the header builder in customizer, Thank you so much for your support.
Hello, @moshalawa,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, and also don’t forget to check the Porto Speed Optimization Wizard as well and check all the settings under it one by one.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/03/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey thank you for the reply, I did as you asked It is Elementor Pro which is causing the problem which is the way I created the porto block with elementor pro but it shows correctly on homepage but it does not show correctly on categories or filters of woocommerce pages header, Could you please tell me what is wrong? Thank you so much
Hello, @moshalawa,
That might be any pro version of the plugin feature or option that creating an issue on your site, please create the new header and footer using the Theme default plugin, or try to contact Elemetor pro plugin support for solving the pro version plugin issue for you on your site.
Regards, P-THEMES.
Hello I have a problem with the PW WooCommerce Gift Cards plugin when I go to select the amount the data form to enter does not appear are you aware of the problem?
Hello, @dragonfra,
Sorry to say that but we have not officially tested the PW WooCommerce Gift Cards plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making them compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
I solved it by creating a template page with elementor that is activated only on the gift card product, I just wanted to understand if it was my problem but apparently it is not compatible
Hello, @dragonfra,
If that is working for you then you can go with it, but as I told you above we have not officially tested that third-party plugin with our Theme so we are unable to suggest you to it.
Regards, P-THEMES.
Hi, we’re having issues with the Porto Carosuel / Ultimate Content Box at the top of the homepage. It looks great on desktop, but on mobile the image gets moved and the words don’t fit properly. Is there a CSS code to add that keeps the dimensions of the banner the same on mobile as they are on desktop? Thanks
Hello, @BreakoutUK,
Yes, this requires some extra Custom CSS, Please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Hi, i m not able to update the theme it shows failed to update as i have to install it on my domain name teemafia.co.in. please can you help me with the purchase code ?
Hello, @teemafia,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Security issue, please fix: Porto custom CSS / JS editors ignore rules in wp-config.php: define( ‘DISALLOW_FILE_EDIT’, true );
Hello, @lensbreak,
This is not the issue, but this is because of the Theme Custom CSS and JS editors, If you want to work that code, you have to remove the Theme CSS and JS editors from the Theme completely and that requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
hello please I used my port license on a site that I could not access, thank you for reinitializing my license so that I can use it on my new website.
Hello, @chribclick,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, I have a problem with the template. I can’t use it because I used it on the old domain on which the site was created without using your theme … how to solve this since this theme is not yet on any domain? writes that it is tied to the domain https://hutsul-tour.com/ but a website has been created on it without using your theme.
I didn’t forget to remove the code in the admin area and that’s it
Hello, @vasyl675,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, I can’t use the problem with the template because I used it on the old domain, where the site was created without using your theme … how to solve it because this theme is not yet on any domain?
Hello, @vasyl675,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello, i have problem with my products. https://prnt.sc/13h2k2x When i change color the picture of the product stay like it is and dont change. I have different picture for every color in every variation. Can you imagine why this happened?
Hello, @parisalex,
Please make sure that you have set the correct images under variations as showing below:
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Before i open a ticket i want to ask if its matter that the product page is custom from the template builder(ready from the theme not from me) and not the ready made template from the theme option
Hello, @parisalex,
No issue, that above option (images for variations) works with the default template and Custom template as well.
Regards, P-THEMES.
I am getting an error “This code was already used in” however its not in use on any other site
Hello, @owerer,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi support
I have a question related to “porto tab”
Example. I have a porto tab with id code: ee0aa706-d719-4
On another page I have a button that I would like to take me exactly to the porto tab.
I tried to set the button link like this:
https://sitename/pagename/#ee0aa706-d719-4It takes me to the page, but not to the ee0aa706-d719-4 tab
Thanks.
Hello, @Thompson1977,
No, Sorry to say that but this is not possible, It only takes you to the particular page but not wit particular ID on that page, this is the default functionality of the element and it works same with default WP Theme as well, Please watch this video: https://jmp.sh/K18f49r so you have to try with any other third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello! Im trying to use porto info list item element, but somehow the icon is not aligned with the text and there appears a black circle icon that should not be showing. How to fix this? See image https://ibb.co/cDcZPyP
Hello, @Jettools,
We have to check it on your site, Can you please contact us via our support system with your site WP Admin Login details and with the page URL on which you are facing this issue so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
The shaped divider feature of the theme still doesn’t work Is there a fix planned? and when?
One of the reasons I bought the theme as this feature, and it’s not working any other bugs open I should be aware of as I start to work with the theme, do you have a bug tracker?
Hello, @yaronelh,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and also you can always track it using Theme changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
The fact that it’s a bug is not disputable, I just want to know When you are planning to fix it ?
just a for your reference support ID #144
In any case you’re presenting this feature as available on your side while it’s currently not, as it’s a bug. I need to know your timeframe for fixing bugs if you usually take days to fix bugs that’s fine, if it’s weeks I would like to initiate the refund process.
As your theme currently does not have a functional shape divider feature
Hello, @yaronelh,
Ok Thanks for sharing the Ticket no with me, yes, I have confirmed from the support department and they told me it’s an issue, and they already forwarded this issue to the development department for fixing it with the upcoming updates of the Theme, I am sorry I do not have the exact timeframe of the update but the development department is working on the new Theme update and soon it will be available for sure, so please be patience.
Regards, P-THEMES.
Hello, @mr7777,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but this is not possible using Theme Options and unfortunately we have not tested any of the third-party plugins with our Theme officially till now for that so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Thank you for this amazing theme, I just had one question .. how do I always show the quick view button on products without the need to hover on it? thank you
Hello, @moshalawa,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
ul.products li.product-default.show-links-hover .add-links-wrap {
visibility: visible !important;
opacity: 1 !important;
}
ul.products li.product-default .add-links .yith-wcwl-add-to-wishlist>div {
opacity: .85 !important;
visibility: visible !important;
left: -40px !important;
}
ul.products li.product-col .add-links .quickview {
opacity: 1 !important;
visibility: visible !important;
right: -40px !important;
}
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/03/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
