3288 comments found.
Hello, Are the template modules interchangeable? Can we, for example, take the about us section of the Modern corporate homepage and import it into Green business? Thank you.
Hi, I want to customize the category page and created a template using Elementor. BTW, I see a header with breadcrumb and a text wrote: Posts in Category:
How can I customize this part? I’ve customized the “page title” section with a background. How can I design categories header, like pages?
Pre-Sales question:
Hey folks,
I’ve had a look around this theme and it looks beautiful but I have a few questions:
1: How compatible is the theme with AMP?
2: Am I able to easily use Elementor blocks from different demo templates? There are a few bits in each demo that I like I’m hoping to do a quick build so if I can cheat and use pre-built demo blocks then I most definitely will 
3: How well is the theme optimised for Google web core vitals?
I look forward to your response.
Thank you in advance
Hi folks, I’ve seen you’ve answered everyone else’s questions except mine, any reason for this?
Hi. I needed to ask for more details about your questions from Dev team that is why it has delay, sorry for that
1. The Phlox theme is generally compatible with optimization plugins but you need to be careful with some optimization options. For AMP you can insyall AMP plugin but Phlox is not AMP ready and you need to do some parts by yourself.
2. Yes, of course. You can use the Export Section feature of the Phlox Pro theme which is a unique tool that give you this ability to combine different demo parts.
3. Regarding the Google Web Core Vitals metrics, I must mention that this is a fairly new and specific way for scoring web pages and some of these standards are built in the Phlox theme.
Amazing. Thank you very much
I’ll purchase the theme within the next 7 days
Hi there, It seems you already Purchased. Thanks andp lease note that you can contact us on our help center in case you need.
Hi there, i have a pre-sale question. This demo https://demo.phlox.pro/bike-shop/ has a “New arrival’’ section on the homepage with some products. When you try to filter a category, no results are displayed. Is this an error, or will this work once i import the theme?
Thanks!!
Hi. Thank you for your feedback. This is related to one of the cache plugins on our servers. We have double-checked this and it`s working fine after importing the demo
I have a weird issue with the theme. When I import Travel Agency Theme, it goes to the end, congratulates for the successful data import. And, when I preview…. the website shows nothing but a blank screen. All other themes are working but not Travel Agency Theme. And, no one is there for the support. NO ONE.
Hi. I checked and I can see that you have been in contact with our support and actually we did not hear back from you.
Our support agents are still waiting for you. Please follow-up on your tickets. As far as we know, there is nothing wrong with the theme and the demos. That is most probably a server problem.
Hi averta, I am facing error after importing most of the demo importer of your theme. I have tried phlox multiple times but this is the first time that: Dark agency, Creative Agency & Construction none of them are working after importing. Please assist me in this so that I can continue to build my website.
Thanks, Ashwin
Hi. I think the best thing to do is to contact our support agents. We will investigate with more details and get back to you. But from what we have seen before, lack of enough server resources is the most probable cause for that.
Your license activator got error and I couldn’t activate the theme at all. It keeps loading and cannot proceed. Please kindly check.
hello when i want to import “general shop demo” it stopped in “Importing Contents 41/43”
Hi. We have seen problems like this before and usually it’s a server limitation. Our support agents can investigate this with more details. Please head over to our help center and submit a ticket.
I require a refund of this theme how can i get a refund of this theme i had also created a ticket on support but no reply
Hi. We have responded to you at our help center although you did not mention any specific problem. Anyway, we will process your request based on the marketplace policies.
Thank you.
Hi,
My FAQ does not work properly, not all answers are fully showing, and the first FAQ opens automatically.
https://chronocab.fr/questions-reponses/Hi. We have responded to your ticket at our help center and will continue to help you there.
Thank you.
i cant remember which site i activated the purchase on. so i can’t deactivate it. can it be reset?
Hi. You can see your license status at your profile page at our help center. Just login and visit your profile.
If you need further assistance, make sure to submit a ticket.
HI, I’m using Phlox Pro for my website www.technoeleven.com, and its working fine on desktop and tablet view. However, when I view my site on a phone, submenus disappear. In mobile view, there’s no toggle button to display the dropdown submenu. Please help.
Hi. I checked your website and I can see that the submenu indicators are there but do not have the correct styles. The best thing to do is to contact us at our help center and let our support agents fix this for you.
I lodged a ticket 7 days ago with a promise of a response within 5 days… no response. Buyer beware this theme and support are not what they claim.
Hi. We have responded to you at our help center and just to be clear, we did respond to your ticket on time. and it seems you did not check that in last 5 days
Anyway, we are looking forward to resolving your situation as soon as possible.
Same issue as with almost everyone here, Elementor not loading, have latest version of both the plugins, never had such issue with Elementor Plugin in the past…
Hi. We have responded to your ticket at our help center and I think you already saw that and the issue resolved.
Regards Averta
This demo has a fatal error, if you try to add varation, the page is broken
I send a ticket and 7 days pass, no reply.
Hi. Thank you for the follow-up. That is not a fatal error and it is tyle issue , by the way we have responded to your ticket at our help center. Please follow there we will fix it for you
Regards
Hello, Can i browse the RTL template? i can’t find it in your demos. Thanks
Hi. Although the Phlox theme is RTL compatible by nature, the current collection of ready-to-use demos are specially designed for LTR languages. But of course using the Elementor, you can use one of the demos and apply changes based on your needs
Thanks, other question please, Is the theme compatible with Polylang plugin? can i use it instead of WPML? or just with WPML?
Hi yes, it is compatible with polylang plugin
Hello. Offcanvas Menu issue on iPad, iPhone & iMac, its not working. Please look into it. Thanks
Hi. Thank you very much for your feedback. We have checked your ticket at our help center and our dev team will investigate this issue. Please follow-up on your ticket for an update. Thank you.
Hello how are you? I can’t find where to translate this “Add to Cart” on this demo’s hover, I could get my bearings. http://prntscr.com/136hlla
Hi. Please submit a ticket at our help center and our support agents will assist you.
Great support! They help me very fast with my problem.
Hi. Thank you very much for your kind words. And also for the 5-star review. We appreciate it very much.
I need a help my license code dose not activated …
Hi. Please contact our support center. We will help you get this done.
https://docs.phlox.pro/article/238-submit-a-support-ticket
