149 comments found.
hello , could you please respond to ticket no #2313?
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hi, i have a pre sale question… I saw that the theme was WPML compatible. How is the choice of language presented? is it possible to just have a flag in the menu and the sticky menu?
Hi there, Thank you for your interest. Yes, You can use just flag.
Thank you
Hello, thank you very much for the answer, New question, is it possible to have the mobile menu (3 horizontal bars) even in desktop, and is there a sticky menu also in that case ?
Hi there, Thank you for contacting us. At this moment there is no demo like mobile menu for desktop menu.
Thank you
Hi, you mean there is no demo but we can configure it or it’s not possible right now ?
Hi there, Not possible right now, But we will add the layout in future updates.
Thank you
ok thank you
You are welcome 
Let us know if you have any further questions!
Thank you
I have just bought a copy of your theme but unfortunately the part second part of the demo page where 3 alternatives in red shows with a number like 800+ does not show on mobile. can you please help fix – https://kliwo.com/
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hi, I am waiting for response for ticket 2140
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hi, I am waiting for response for ticket 2105
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hi, I replied again. Please repond
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hi I am still waiting for the response for ticket 2096
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hello… am still waiting for response on ticket 2070 . This is how you guys work?
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Thank you very much.
You are welcome
Hi, Where to enter purchase key in dashboard? Please guide me
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hello mate how to change the banner image and the girl images here?
i import demo content and am making the changes but is imposble to change the images of this girl. Thank youThis is my website https://gbmarrero.com and i will like to change the banner and the about mi girl image. Thank you
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hey mate am still waiting for response for Ticket #2070
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Awaysome!!!
Thank you
Dear Team, I am still waiting for my issue to be resolved its almost 4 days now, having issue with button on Mobile version
Hi there,
Due to our holiday outbreak our regular working hours are disorganized. Can you tell me your ticket number so that I can take a look?
Thank you
Ticket Number #1982
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hi
is that ELEMENTOR PRO is included with this theme?
Hi there, Thank you for contacting us. No.
the plugin ACF is paid version, and it not updated on my theme until I bought the theme and always get promised that it will be updated, I’ve asked to enter a license key. why as a buyer of your theme, I have to buy a yearly license to use this plugin???
check this: https://prnt.sc/10ywwqg
plus on the main menu of the homepage the navigator BLOG is not responding, why???
I already addressed a ticket regarding these issues and still no response. why the support is slow?
Hi there,
As per our support policy, we do not provide support on weekends (Saturday and Sunday). And there is also time barrier. We sincerely apologize for any inconvenience you faced because of that.
Can you tell me your ticket number so that I can take a look?
Thank you
i have 2 opened and stil not resolved #1841, #1875
any update???
I still didn t get any updates from your services, and i have 2 opened crtical tickets that waiting for your resolve. so when will i get an answer??
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
still nothing has been fixked correctly and i have other issues on the theme. ur theme has really very bad functionnalities and too many anomalies..I reinstalled the theme and still gotta tons of issues that been already reported
ticket ae the same plus others
Hi there, We have replied to your ticket. We hope your issues have solved.
Thank you
Hi, Is the import template function can be hide or disable? because I’m doing the website for my client and I don’t want them to modify the page with template, it will rewrite the page setting. thanks!
Hi there, Thank you for your interest.
Yes, you can hide one-click demo import options.
Thank you
To check: When Switch is Dark Mode enabled globally, the css active-dark class is not added to
Best regards before buying :)” />
not added to div class=”main-page
Hi there, We don’t face any issues like that on my side. We have not set any demos of Global Dark Mode. See the screenshot: http://prntscr.com/10w9che
Thank you
Hi guys, can i get a response to my ticket 1771? please…
There’s no way your support can possibly be this bad
Hi there, As per our support policy, we do not provide support on weekends (Saturday and Sunday). And there is also time barrier. We sincerely apologize for any inconvenience you faced because of that.
We are looking into your issues.
Thank you
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Your response did not help. And your support site is constantly refreshing and broken. Im getting a refund
Hi there, We have replied to your ticket. We hope your issues have solved.
Thank you
Goodnight, According to the image attached at the link (https://prnt.sc/10vo3cb) In the announcement of the theme it is worth $ 21, but here at check out it is $ 35. I would like to pay $ 21, but I can’t
Aguardo a resposta, para que eu não precise entrar na defesa do consumidor.
Hi there, Thank you for your interest. $21 is the offer price. Offer expired. Due to our holiday today, it is time to change the offer banner.
Thank you
Boa tarde, mas vocês deveriam ter trocado o banner no mesmo momento que trocaram o valor do produto, se havia 2 preços cadastrado, você deve me exercer o menor valor.
De acordo com o Art. 5º da LEI Nº 10.962, DE 11 DE OUTUBRO DE 2004, No caso de divergência de preços para o mesmo produto entre os sistemas de informação de preços utilizados, o consumidor pagará o menor dentre eles. Diante disto, solicito pagar o valor de $21 conforme print anexado na imagem abaixo, que prova que no site havia divergência de preços no produto, tendo em vista que no Banner o valor apresentado era $21, e no carrinho o valor apresentado era $35.
https://drive.google.com/file/d/14l0orzrrBEXOHPjMasDlQ79EhjGwBE9_/view?usp=sharingHi,
I need help on three things
I want to increase the slider speed. It looks like very slow. Can you please guide me how to increase the slider speed.
I want to move the slider text to bottom. Now it is appeared in center of the slider. I want to move the text to bottom right corner. Please check the sample site https://superforce.co/designrealm/. In this slider the text appeared on the bottom right corner.
I want pre loader. Can you please help me on the pre loader? The text DR should be appear on the pre loader. Sample site: https://www.webedesignlab.com/. I need help on this.
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
I wanna buy another license but when I tried to buy it then I noticed the price not same as before! Strange!
Hi there, Thank you for your interest.
At this moment, our $19 and $29 offer is over. Now it’s $35. Its regular price is $59
Thank you
Hello, I contacted your support with a query about your theme’s css affecting a very crucial plugin, when would it get a reply, as its bee a while
Hi there,
Can you tell me your ticket number so that I can take a look?
Thank you
its : #1811 , I have waited over 9 hours and my time is short , please assist as soon as you can thanks
am I going to get support today?
would I have to refund this theme?
Hi there, As per our support policy, we do not provide support on weekends (Saturday and Sunday). And there is also time barrier. We sincerely apologize for any inconvenience you faced because of that.
Thank you
Really, but I sent my request early friday, you just have bad support, don’t excuse it, just improve improve it, your theme looks good its also not pricey , but it does not mean you have to waste my time, when are you going to reply my ticket, early monday or when you feel like?
Hi there, We’re currently experiencing a high volume of enquiries and our response time could be up to 2 days. We apologize for the delay and thank you for your patience.
We have replied to your ticket. Please check your ticket.
Thank you
Your support website is malfunctioning, when I try to view your response, it keeps refreshing constantly
Hi there,
We do not face any issues like that on my side. So please deactivate your browser extensions and clear your browser cache then check again.
If will not solve your issues please provide a video for better understanding.
Thank you
Awful customer support. They don’t respond to tickets
Hi there,
Due to our holiday outbreak our regular working hours are disorganized. Can you tell me your ticket number so that I can take a look?
Thank you
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
great..
Hi there, We’re glad to provide you satisfactory support. If you like our product and support, please rate us 5 star. It will encourage us to continue providing great products and after sales service.
https://themeforest.net/downloadsThank you
Rainbow-Themes Support Team
You guys say one business day response time, Ive had questions on my ticket sitting for more than 24 hours. What is the actual support response time?
Hi there,
We’re currently experiencing a high volume of enquiries and our response time could be up to 2 days. We apologize for the delay and thank you for your patience.
Thank you
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
