210 comments found.
Good morning Envato, I am also having problems installing Evolve theme I bought earlier that was last month, I have tried to install the theme and its always problems in theme installation, why place a theme in the market for sell if they are not working or having issues in installation
Good morning Envato, I am also having problems installing Evolve theme I bought earlier that was last month, I have tried to install the theme and its always problems in theme installation, why place a theme in the market for sell if they are not working or having issues in installation
Hello support.. i tried importing demo content but i did not get the option for one click demo import as written in your product label… Please help me out to get the demo import done.
I have since submitted ticket over the issue
You will get reply from our team.
It’s already taking days to respond to an urgent request… I’m already looking up to other theme so i can get my project done.You got no time for customers support request.
Please give your support ticket ID.
2811184
I think i would prefer a refund. This is the second theme i’m buying from you without success. But this particular one i must be refunded.
Kindly forward me the refund link to request a refund. thank u
They take a long time to support, the template is not that flexible, I do not recommend it.
Please snd us a support ticket. Our team will help you.
Hi, I have created few tickets request you to check the same
You will get the reply from our team.
Hi, I’m trying to install your theme from the wordpress panel, but I’m getting an error saying “timed out”
Sir, any suggestion plugin for dual language? (hopefully it’s free plugin)
Hi, we really like some modules of the demo but we realized after import the content that we can’t remove some sections of that modules directly from elementor front page. So how can we remove or add some content there? For example in the “About Us” module (the one from the demo with the Frank Sinatra sign) we would like to add a quote or remove some content but we aren’t able to do it because we don’t find the section.
Best regards
Hi, I already did it. The ticket ID is: 2798953
Best regards
You will get reply from our support team.
I bought you Template and i cant file the DAT File in the Zip folder.. That’s the last thing i need now. Please i need help with your DAT File or kindly refund . I have sent 2 Tickets but they never got answered..
Hi,
Please give your ticket id.
Thanks
119f44d6-eaf0-403c-baec-21b473b2428b
Private Ticket #2797791
Hello.. Can u guys pls reply or what’s going on…
You will get reply from our support team.
Please i am still waiting for a refund please…!!!!! WTH is going on ….? What kind of support is this ??? You gghuys are seeing my Tickets sent to you, i have 4 Tickets on the stand, yet you guys are avoidung them…
All you asked for is to help me set up the theme on my Site , which i dont need again.
I sent you a screenshot of the theme i already bought, namely XTra WordPress Theme, and it works just fine.
You kept repeating that I should send you a temporary Login details to help me setup the DAT File on my site, but I told you guy i dont need it anymore, and since then you have declined answering any of my tickets. Please i need that REFUND BACK!!!!!!!
Please take this as a strict WARNING!!!!
Hi,
Hope you received reply from our support team. If not, please give your ticket id.
Thanks
Yes I got a rely that they have forwarded my request to the Q. And A. Dept… Sayo g if I need anything else I should open a new ticket.. So, that’s what I got… I still await the refund till today.. And it’s almost a month now..
Hello. Please i still await your response from you Q an?d A Dept.. Why does this take like forever to answer my tickets.. ?
Hi, I have checked the ticket. You got reply from our team.
You guys are a real joke, honestly. Your theme is a joke, everytime you keep telling us to send tickets, I’ve sent dozens and yet no answers.. After almost a month of waiting you came back here to say the same thing – PLEASE SUBMIT A TICKET…!!
Do you guy even read the comment section where people are complaining about your product all the time… You should do something about it.. Same problem I had is what everyone buying your theme is complaining about.. Now, REFUND MY MONEY, its still an issue…. Please tell me what you have done about the Refund process.. Cause am gonna copy this message to Envato Headquarters as well..
This act of deceiving people to buy a product which is not complete is an act of FRAUD…!!
You should know this, and work on this before someone musters the courage to take you to court or do something else to you guys..
PLEASE SORT THIS TEMPLATE OUT…!!!
Then Refund my money…!!!
Hi, Sure! You can send this screenshot to envato. We didn’t advertise that this theme comes with dat file.
OK. But that’s not an escuse.. Now your theme has made me lose a project to another person, so just need a refund, cos the theme Is useless on my downloads page… I can’t do shit with it…
I don’t even expect you to reply any other thing except you want to talk about my refund which you said you will get back to me, instead all you could read is that I want to send it to Envato.. Hmm..
If you really loss the client, you can send the refund request.
I’ve sent 2 refund requests yet no ans.. Will send a new one today again. This is more than a month now… Or almost as we speak
Okay, please give your refund request ID.
So, I bought this “business consulting” theme just to find out that it doesn’t work without Woocommerce – even though I don’t need or use Woocommerce. I also found out that Facebook Chat isn’t compatible with this theme either. When I contacted support, their response was “just keep Woocommerce installed” and “Facebook Chat is a 3rd party plugin so you must contact GOOGLE?” I’ve never heard of a theme that doesn’t work without Woocommerce, especially when it wasn’t designed to be a shop and we all know, “it’s a 3rd party plugin issue” is just a cop out from fixing your own product, especially when, more than likely, the 3rd party plugin is going to tell you, “it’s a problem with your theme.” BUYER BEWARE – The design quality is greatly flawed and the support is non-existent. They’ll respond but apparently they can’t fix their own issues.
And then, to top things off, they request access to my Wordpress dashboard, deactivate most of my plugins and never turned them back on. WTF?
I have purchased this theme and when using the demo import, the content.xml file stucks always… the percentage nevers goes more than 5% and it several times come back to 0 also. Please help urgently. I have also raised the ticket for the same and no response is received. PRIVATE TICKET #2792505
You will get reply from our team.
Hello there,
After editing the design on localhost, I moved the files to my server. But when I activate “woocommerce” and “Elementor”, I get an error. What is the solution to this?
Error : There has been a critical error on this website.
Dear Sir
I already raised a ticket in your help section, ticket number is PRIVATE TICKET #2783575, sir all I need is your support in getting what I paid for, I want HOME10 from your theme, and I want it as it is, your team did help me in importing the demo data, but they installed wrong footer and the footer which you shown in the demo is not available anywhere in the theme. I am waiting since last 24 hours but nobody is responding. I have very high hope with your clean theme and your support. Please reply asap. Regards and god bless you.
You will get reply from our team.
Thank you very much for your excellent support, I read few of the comment here and now I hv to write something for the theme guys, they are providing one hell of an excellent support, their theme is ultimate one can think of for a corporate identity website, my website is almost done and is in final launching mode, I will share the links very soon, so everyone can see how good the theme is. I can see many disgruntling voices, but you need to be patience and flexible in my honest views, what matters is good intent of the theme guys and that’s evident. I highly recommend the team. A Happy Customer.
Thanks, happy to hear that 
Please give us a 5-star rating
Sure, but I am not yet done with my website as one trivial issue is pending and now your support team is giving a nightmare to me as its been a week and they have neither solved my issue nor they have bothered to respond, I dont know whats going on, PLZ HELP>
Okay, give the ticket ID.
if you read the main comment I already mentioned the ticket id but anyways here it is once again PRIVATE TICKET #2783575
You will get the reply.
hi, changes on child theme – style.css is ignored! pls help thx
Please send us a support ticket. Our team will help you.
Hi, I have created a ticket for the Demo Installation. Please help me
Hi,
Pease give your ticket id.
Thanks
I’ve already installed and import the dummy package, but only home pages can work properly. . the other just blank! also I can’t open page editor using elementor it’s always says error. . I try to change the footer but nothing change. . Please help
Please send us a support ticket. Our team will help you.
Will this theme work on PHP5.6. Also is woocommerce must to install..can’t i use this theme without WooCommerce(After trying to activate Woocommerce i am getting response that PHP7 is must)
Yes.
Yes?(i am not able to activate Woocommerce on php5.6)
Call to undefined function ENVOLVE\Includes\Classes\is_woocommerce() gettng these errors(and like this) on lot of pages
Hi,
Please submit ticket here- https://themekalia.ticksy.com/submit#100017743 Our Support team will help you ASAP.
Thanks
Can this theme be used several times or only have a one-time license?
Hi,
Thanks for your interest in our theme. One license per site
Hi, I have a question. To install the demo content, what are the instructions?
Hi, Is it support RTL Mode ?
Hi,
Thanks for your interest. Currently our theme not support RTL. We will add it next update.
