89 comments found.
i notice the icon is missing https://prnt.sc/1qac72g and the console show error long with icon missing
The resource at “https://secureservercdn.net/160.153.138.177/1gd.68a.myftpupload.com/wp-content/plugins/social-icons-widget-by-wpzoom/assets/font/fontawesome-webfont.ttf?v=4.7.0&time=1629295075” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. tag are set correctly.
and it same as front end web and all icon is missing https://prnt.sc/1qaceji and ut mention
Access to font at ‘https://secureservercdn.net/160.153.138.177/1gd.68a.myftpupload.com/wp-content/plugins/social-icons-widget-by-wpzoom/assets/font/fontawesome-webfont.woff2?v=4.7.0&time=1629295441' from origin ‘http://www.ergnation.co' has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
it was fine for last few months until last two weeks ago
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
also add one
downloadable font: download failed (font-family: “vcpb-plugin-icons” style:normal weight:400 stretch:100 src index:1): bad URI or cross-site access not allowed source: https://secureservercdn.net/160.153.138.177/1gd.68a.myftpupload.com/wp-content/plugins/js_composer/assets/fonts/vc_icons_v2/fonts/vcpb-plugin-icons.ttf?f6ud62
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Ninetheme
Hey, I bought and downloaded theme but the documentation link is broken. Disappointed, how can I reach the documentation?
Hello,
Sure. You may access to the documentation file by clicking here If help is needed beyond the documentation, please feel free to open a ticket our support account
Cheers!
My Activation Purchase code is not working. Please help.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Please reply to my ticket #2795229. I created my ticket yesterday but haven’t received any replies yet.
Hi
We do not work on Sundays, we will assist you in a few hours.
Cheers!
Dear Author, I would like to get my money back. Your template is not working in the way i would like to work. Please let me know how i can get my money back.
Hi there,
Thanks for purchasing.
Please submit a ticket on our support desk and provide a bit more details as to your issues. If there is something wrong with the theme or not work the way it is advertised, you’ll be refunded.
Cheers!
Hi @ninetheme I think that rather than i would like to get my money back. Please let me know how i can request it
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hi, in the header the “First Button URL 2 ( Logout URL )” doenst accept the link and just puts the first one instead. What is happening?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello.
I’m thinking of using your theme for one of our customers. They are selling an all-in SaaS solution for POS systems. Now, I have seen that you have some amazing looking landingpages for the homepage. But do the theme also come with a demo website ? This would make our job easier and quicker to deliver…
Thank you for your soonest reply.
Hi there,
First off, thanks for your interest.
Yes, of course. What you see on the live demo is what you’ll get after purchasing. You see this video how it is easy to install the demo data:
https://www.youtube.com/watch?v=Onvp0g9V-jo&t=304sBesides, if you open a ticket on our support desk after purchasing, our team can gladly install it too, if you like.
Cheers!
please delete!
Hi there,
I’m glad if that is resolved 
Please also feel free to submit a ticket on our support desk if help is needed.
Have a nice weekend!
We have purchased your theme, but there is no documentation on how to create one of the Home page examples you have displayed in the live preview. I cannot import the demodata, the site already has posts and pages and an import would over-write all of that. Where can I find this documentation?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
thanks, I submitted one 6 hours ago, do you know what the response time is on them?
Hi,
Our average response time is 7 hours depending on the tickets waiting on the queue and the different timezone that our support team located. Please check your ticket id.
Cheers!
Need to find a way to “Image, Author & Date” on the Post pages need to be disabled or hidden and not appear on the post pages, using custom CSS or switch button function “on/off”
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Thanks but they wont let me submit ticket as i am working for MoeSheedy as he give me access on this, i have try many time on submit but they wont let me cos i am not register it, this is steven
Hi,
Please ask your client to provide their purchase code to you and you can easly open a ticket with your purchase code.
Cheers!
.
Hi there, Thanks for purchasing. Your website may be hacked due to server-related issues, contact our team or server administration for assistance. These things have nothing to do with the products you buy from Envato, we advise you not to make a hasty decision.
Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello, We bought your theme, and it’s great, Can you update the theme to the latest version of wordpress 5.7 please ? thanks
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Can I update to wordpress 5.7 with your version of the current theme?
Hi, Yes you can update
The internal editor of the pages where it should load with wp bakery builder does not work, I see that in the console there are some JS errors related to the Yoast and The Grid plugin, but when deactivating them it still does not work, despite this the front of the web okay, but it’s something we need to fix
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi I purchased your theme a couple months ago. I am having trouble with page titles being white, which is the same as the default background color. So my page titles aren’t visible. How can I fix this? An example page is here: https://beunstuck.me/graduate-student-starter-kit/
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
I just downloaded the Techland Theme but when I go to the documentation page. The page does not exist
Hi there,
Thanks for purchasing.
We just sent the documentation in your message. Besides, if any help beyond the documentation is needed, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi, I purchase the full theme a day back but I did not receive all the Home and inner pages as it was showing in the preview. Can you please suggest?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello, is this theme compatible with the plugins: polylang, Ninja Forms and Cost Calculator For Wordress?
Hi
Yes, usually compatible with all add-ons, if you have any problems, our support team will help you.
Regards
Hello Ninetheme author!
Yesterday I bought the theme and it is soon to make a review but I think that it is a great theme. I think, one of the best themes I installed. Well documented, easy to install, perfect design and very powerfull. I will make my review in a few weeks but my first oppinion is very positive. Congratulations!
I would like to ask you something. I use Caldera Forms instead Contact form 7. Is it any way to easily keep the same css styles of the Contact Form 7 with Caldera Forms? I tried to put the Contact Form 7 class in additional css style of Caldera Forms but for me it doesn´t work. Any idea? Could you put me an example?
Thanks in advance for your help and your answer!
JO
Hi Jolona,
First off, thank you for purchasing and your amazing feedback. Please Submit a Ticket on our support desk and our team will gladly help you out with your issues / questions.
Cheers!
Does it Alternative to Product Comparison Template to creation comparison page between own site and competitors site?
Hi
You need a advanced plugin, Techland not included this functionality
Regards
A landing page template like this which we can edit manually – https://bit.ly/38RDYce
You can edit, add, delete unlimited shortcodes with Techland or check another theme with Elementor : https://themeforest.net/item/betakit-digital-marketing-agency-theme/26854995
For Header Navigation. Why aren’t the right side buttons and hamburger menu a global variable? Having to manually program them to behave the same way for each page is infuriating. Am I missing something or was this intentional?
If I remove the techland header navigation (shortcode?) from WP Bakery settings then I have no header available at all? Shouldn’t something as simple as a header that behaves consistently on each page be baked into the theme?
I don’t think I have ever encountered a multi-page website where the header introduces or removes button functionality from page to page.
As a solution. I have customized a header navigation element on one page, then clicked on the gear and saved it as a custom element that I can add on each new page. This solves having to change the default functionality every time.
Still weird that I have to add a header element to every page and it isn’t just baked in.
Hi there,
Thanks for purchasing.
We always care about our clients constructive advice and we keep releasing updates taking our client’s suggestions into consideration for sure.
As our support agent replied in your #2640790 ticket that we’ve noted this request down and we’ll do a work around for the header navigation as you requested. We do appreciate it.
Cheers!
