376 comments found.
Hi, I bought the theme license and registered it for a temporary testing server with a temporary domain name. That website has never been live for the public view. How I can reregister my license for another domain name?
Hello,
Please open a ticket at https://codesupply.co/support and our support agent will help you deregister your license.
Thanks a lot for your purchase!
Thank you!
Hello
Instead of having the big letter before each category, I’d like to have the background on the category name directly instead of its first character. How can I achieve that?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi Support, Firstly fantastic theme Ive been on here for 11 years and this is definitely one of the best designed themes on Envato great job!!! I do have a problem that none of my customisations (Category Pics, custom fonts etc) none come across when I upgrade to ver 3.0 or 3.02 from V2.0, Is there a better way to upgrade the theme, can I upload and overwrite the existing directory ver 2.0 with new ver to retain my custom designs and settings? Many thanks
Hello,
Many thanks for your words.
Kindly note, we provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello,
I am interested in buying your theme but I would like to learn whether your theme is compatible with MariaDB and Litespeed. Also is it possible to remove the big category initial?
Thank you
Hello,
All our themes are coded according to the WordPress Coding Standards. If you’re able to run WordPress with Litespeed and MariaDB, there won’t be any issues with Squaretype either.
Yes, our support agent will help you hide the big category initial free of charge.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hey, i have ticket open for a week and there’s no response. I tried logging and wordfence on your site locked me out and is not sending me email to recover my account….
Hello,
I’ve just checked your ticket and our support agent replied to you within a few hours. The ticket has been closed automatically due to inactivity.
Please try logging back again and accept our sincere apologies for any inconvenience.
Your site does not seem to be accessible, it is impossible to consult the documentation and activate the theme.
As far as we can see, our website is operating correctly. Please try accessing it again.
Thanks a lot for your purchase!
Where can I specify the dimensions of the header logo? It seems to stretch the logo beyond its actual size. Thank you.
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hey, i can’t setup home page same as this demo: https://squaretypetheme.com/papercut I tried all of the settings… let me know how to do it
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hey, very nice theme! I see some widgets are not working on Firefox browsers, like twitter widget is missing profile image, instagram and facebook widgets within the post are not showing up… and few others. Are there any updates coming in with these fixes? I really want to buy this theme.
Hello,
As far as I can see, all the widgets are working correctly.
Feel free to reach out to our support after purchase and we’ll look into possible issues in no time.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
I bought this theme and applied to my website https://lancerninja.com and it does not pass the google mobile-friendly test due to which my website is not ranking
Hello,
The theme is mobile friendly and optimized. Please make sure you site is configured correctly and is loading fast.
Kindly note, we provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Why this theme is not mobile friendly?
Hello,
The theme is mobile friendly and optimized. Please make sure you site is configured correctly and is loading fast.
Kindly note, we provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hey what’s the changelog for 26th July update!
Hello,
This was a technical update of the listing, you don’t have to re-download the theme.
Thanks for the purchase!
I redirected my old website to new website but after entering my license code, it still shows that I am using the theme on two websites. But I am only using it on one website, please fix this.
Hello,
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello 
Could you discount this theme please? maybe, you may 20 dollar
Thank you <3
Hello,
Unfortunately there’re currently no active discounts.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
HI, nice Theme is it compatible with WPML ?
Hello,
Yes, the theme is compatible with WMPL and Polylang.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
is it possible to sort post based on category by date updated by default? Especially in timeline one?
Hello,
Posts on the homepage are sorted in chronological order similar to the default WordPress themes.
Thanks a lot for your interest and looking forward to seeing you among our customers.
What is the difference between this and authentic?
Hello,
Please refer to our demos for the available features of the theme.
Thanks a lot for your interest and looking forward to seeing you among our customers.
Looks like the megamenu is not working anymore since the latest wordpress and plugins updates?
Running WordPress 5.7.2 & SquaretypeVersion: 2.0.0
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello there. I bought the theme 2 months ago. How can I activate Dark Mode? Where is the button?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
update – available? The dashboard here says “Last Update: 22 April 21” – but it seems it is still the file from March.
Hello,
Please refer to our documentation for the changelog.
Thanks a lot for your purchase.
