217 comments found.
How do i disable the preloader? It is just stuck on the spinning wheel and website wont load at all.
Please go to Customize > Advance > Preloader to turn it off.
How do I change the image of the lady covering her eye in the “Digital incentives” pre made page?
Hi,
You can edit page by Elementor and change image normally: https://prnt.sc/16o2a93
If you have further question, please contact our support team at https://thememove.ticksy.com
Hey guys,
does this theme contain Elementor Pro activation key? If so – how I can activate Elementor Pro version? Is it possible just by pasting the code in wp-admin/admin.php?page=elementor-license&mode=manually
Regards
Hi,
Elementor Pro is not included in the theme, you don’t need Elementor Pro to run your site with Billey theme.
Thanks for response 
Greetings Developer!
I have read people have countless issues with the current demo import of the theme and I wanted to leave a comment here for everyone who is trying to get the media files and posts imported.
Step 1 : Install theme and install theme given child-theme Step 2: Add Theme Purchase code to the theme panel Step 3: Increase all PHP and WP memory limits to the required ones stated in documentation (this is just in case) Step 4: Import Billey-version-1.3.0 files (not 1.4) Step 5: Delete all weird comments and posts to clean up the site Step 6: Install “Better Search Replace” and replace both “chinh.local” and “dungnv.local” with “billey.thememove.com” – This step is important for Revolution slider media files missing attatchments.
Done
Thank you, we will also improve the importing demo process.
Hello, can you assist with importing the demo data for me? Despite having the required server requirements, after multiple attempts, the demos just dont import properly.
No problem, please open a support request at http://thememove.ticksy.com – my team will check to help you.
Is safe to update to 5.7?
Yes, you can do that.
We just updated your theme, and now it does not work with Elementor and I can no longer edit the site. Is there somthing you guys can do to fix this. My hosting provider is saying that your code is corrupt.
Please send your site admin’s credentials to my email: frank@thememove.com – I’ll check for you.
Your demo on the website is not working
Thanks for your comment, we are fixing it right now.
Something that really appears to be missing with the woocommerce portion of this theme is the ability to add a “my account” profile icon as an option to turn on in the header next to the cart.
Would be a nice and necessary addition for an effective user journey
Recently Billey doesn’t support showing profile icon on the header. We will update it later. Thanks for your comment.
Very problematic template, from the first moment, but the creators are unable to solve the problems, there has been an error message about JS for several months, the woocommerce suddenly stopped working and all the products I uploaded to the site disappeared, mobile menu updated after a few weeks and I think this is JS’s problem. In my opinion if you do not want to hurt your business, do not buy the template because it is completely bugged, I unfortunately got stuck
I’ve check your old tickets and they don’t talk about any issue. If you got any problem, you should ask our support for help at https://thememove.ticksy.com or you can write an email to frank@thememove.com – I’ll forward to my support team
Please write an email to frank@thememove.com and provide your site’s admin credentials, I’ll check for you.
hi there, your demo preview doesn’t seem to work
It is working fine now.
Regards
The demos are currently not appearing on your main theme overview page. There’s a big blank space where the screenshots should be, but none appear and the mouseover doesn’t click anywhere.
Can you send me the screenshot that shows the issue? I’ve checked from my side and it’s working normally.
I see Balders had a similar note below. Looks like you fixed it.
I see. Thank you!
Mobile menu not displayed
I got your email. Please check it.
Hi, my site has stopped working after current update. Don’t know what is wrong. But nothing is appearing on screen.
https://adertadvertising.com/Hi,
Please write an email to linhdo@insights.is with a login account then i will check it for you closer.
Thank you.
Pre-sale question: Hi, I can’t load your theme’s Demo pages. I have tried with iphone, android, computer, different browsers, etc … some pages I have seen and I really like the theme, but I don’t understand why it doesn’t load. I would like to buy the theme, but I would not like to have the problem loading to my site. Is the problem just to view the demo or is it a problem I may have with my site too? Also, is the theme compatible with LearnDash (or Tutor LMS) to sell courses? I know you have the MaxCoach theme, but I would like this Billie theme.
Thank you so much.
Hi,
I’ve checked the demo, it’s working fine. So, I don’t know what the problem is. If you are using a good hosting server, it’s not a problem. This theme is not compatible with LearnDash or Tutor LMS.
Regards,
TM
Hi, I updated both Billey and Elementor to the latest version, but seems like they don’t work well together…?! The pages loading speed is super slow, and some widgets provided by elementor are missing. All the server system status are okay. I changed to other theme with Elementor and it works well.
Hello
We recommend using WP Rocket plugin and WP Fast Cache plugin to optimize the site if possible.
Thanks
Hi, my purchase code isn’t working. I don’t want to renew support, all I need is my purchase code to work so that my template can auto update 
Hi,
We are improving the auto update feature, so, please manually update the theme this time. Next it will work better.
Regards,
TM
Thank you. And to clarify for the future, my purchase code is still valid?
Yes, you can update theme normal with it.
Regards
Hello,
My Instagram feeds stopped working all of a sudden – as well as on your demo. Maybe the Insta plugin needs an update?
URL: https://natasalagou.com/ (footer)
URL: https://natasalagou.com/blog/ (sidebar)
Many thanks!
Natasa
Hello,
You can use this plugin to connect to your instagram account: https://wordpress.org/plugins/instagram-feed/ https://prnt.sc/pso4k9 using shortcode to display images: https://prnt.sc/pso4buThanks
I have purchased the Wordpress theme Billey but we can’t get it to download the demo content. The theme import just doesn’t seem to complete.
Please can you advise what the solution is here please?
Look forward to hearing back from you and getting this solved ASAP, if not we would like to request a refund for the theme.
Hello
Please write a ticket in our support system https://thememove.ticksy.com/ then we will help you check it.
Regards
We have Billey Theme installed Version 1.3.0. We tried to update ELementor to latest version 3.1.1 and our pages look messed up after updating Elementor Only.
In this case, please contact our support team at https://thememove.ticksy.com and they will check your site from admin side.
I have submitted a ticket.