466 comments found.
Pre-sale question. Hello, I want featured search, e.g. I have 100 destinations, I want customer make a search where to choose vacation based on summer or winter, second if he wants sea or not, if he wants romantic vacation or sporty and third direct flight or not. I want the search to show only destinations with all criteria fulfilled I can achieve that with your search ? Also i want to show events per destination, is it compatible?
Thank you.
Hi there,
Achieving this would require changes in template files, which is not included in item support, sorry about that.
https://themeforest.net/page/item_support_policy#whats-not-included-item-supportIn case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/
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I need CSS for this two:
1. Mikado Tours Carousel now auto Scrol for every ~5 sec But i want to change it to 3 sec.
2. Mikado Carousel (Now not auto scrol) i want this carousel auto scrol for every 3 sec.
check the images bellow.
https://ibb.co/5Fj2kgz https://ibb.co/ss757ZHHi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thank you.
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Hello, Can the “Mikado Carousel” item be set to automatically change the graphics? Example: https://prnt.sc/1j1gvdl – https://gotravel.qodeinteractive.com/everything-about-us/
Hi there,
Please submit a ticket at our Help Center, explain in more detail what would you like to achieve, and one of our support agents will check this and assist you.
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Okay, thank you for your message.
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my ticket ID: # 131405
Hi there,
We see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Demo Import stoped at 90% – i send ticket via “https://helpcenter.qodeinteractive.com/” my ticket ID – # 130993, waiting for your replay
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We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi,
I am interested in your theme . Is it possible to put a contact form instead of a booking form on single tours?
Thank you.
Hi there,
You may choose to add the contact form in the content of the Tour item like this https://www.screencast.com/t/qUYH3NSZpu and it will be displayed here https://www.screencast.com/t/IRAUzazdtY Or to add the form in the Tour sidebar in Appearance > Widgets and add the contact form in the Tour single Sidebar https://www.screencast.com/t/E39mIvmn3rR This will be then present on every Tour single page.
Do let us know if you have any additional questions.
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Hi,
Thank you for your reply. I offer your theme to my client and will come back to buy it if he chooses
Best regards.
Hi there,
Please feel free to contact us anytime!
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My website loads very slow. – What plugin would you suggest I integrate with the template for optimization.
Hello,
Thank you for writing in!
When it comes to website speed we can suggest you put a focus on your server and your content optimization. Also, you can check our article here as well as about the recent changes in GTMetrix.
If you have any further questions, please submit a ticket on our Help Center and one of our support agents will assist you.
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Hi, We noticed a problem when we used Shortcode in wpbakery “Mikado Carousel” in one subpage. It manifests itself with empty spaces on the page. It manifests itself with empty spaces on the page – the entire page is very long in height.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello,
Unfortunately, the import goes on from time to time and is stuck 40% – https://prnt.sc/17gb9tf
The import was successful – you had to stop it when it crashed and repeat it a few times – https://prnt.sc/17ge1k7
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Thank you for the quick reply. The import was successful, it had to be repeated several times, it started from the place where it hung.
Hi again,
We’re glad to hear you could manage
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Hello, Do you further develop your product, if so then: When will you update the template? When will you adapt it to PHP 8?
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Let us know if you have any additional questions.
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Hello,
This template needs to be updated. It was impossible to upload the template via the file manager – it had to be sent via FTP and unpacked. After that, after installing the required plugins and running the child template, a message appears about the incompatibility of the Child template files with WooCommerce – https://prnt.sc/17g4oe4 PHP 8.0 support will soon be standard and this will encourage new buyers to buy.
Hi again,
We are preparing updates for PHP 8 for all of our themes, but we can’t tell exactly when the new GoTravel version will be released. If you need assistance, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Thanks for your feedback, I’m glad that this template will be updated and will run on PHP 8.
You’re welcome.
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Hello, How can i edit the replace the image in destination page’s sliver : images=”4102,4103,4104,4105,4106,4107,4108,4109,4110”]. how to I put my own images. Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hello, I bought your theme, and when I install it on my Wordpress version 5.7.2 and activate it I have a critical error which prevents me from going further. What should I do ?
Hello there,
Thank you for reaching us!
In case you have a PHP version 8 please downgrade it to some 7 version.
As we do not have enough of information, in order to be able to assist you further, please submit a ticket at our Help Center, include url of your site, and one of our support agents will gladly help you.
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Hello how do i deactivate my licence on a website, i wanna use it somewhere else..?
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.
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Elemnt destination-> layout: grid can be modified so that the number of the tours appears below the tour title?
Hi there,
Achieving this would require changes in template files, which is not included in item support, sorry about that. https://themeforest.net/page/item_support_policy#whats-not-included-item-support In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/Let us know if you have any additional questions.
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iam waiting for ur replay. i already “SUBMIT A REQUEST” on helpcenter.qodeinteractive.com (Request ID: # 111241) replay to my request as soon as possiable. thanks
Hello there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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How do I resolve the page loading time of my website. The website loads very slow and it’s disturbing. comemakewego.africa
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website
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Does the theme support search functionality with Origin and Destination? I want the customers to be able to select their tour package depending on their origin and destination.
Hello there,
Thank you for taking interest in our theme.
The search form allows for searching tours based on the Destination, however there is no option to add search by Origin. Adding additional fields in search form would require some coding and modifying template files of the form shortcode. Alternatively, you can use Travel Type field to list origin ( please see screenshot ), and change ‘Travel Type’ label to ‘Origin’ or some other label you prefer.
If you have any additional questions please let us know.
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PHP Warning: session_start(): Cannot start session when headers already sent in /wp-content/plugins/mikado-tours/post-types/tours/lib/booking-handler.php on line 74
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and check this on your end.
Thanks.
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Hello, since then did you update the theme so that we can user wocommerce payment gateways or our own payement gatewoay already installend in wordpress ? thnaks
Hi there,
Thanks for writing in!
There are no other payment getaways included. You could disable Paypal and you’ll be able to book the tour, however, so, you could contact your customer via email address and arrange your cache delivery. If you are familiar with programming you are able to add the desired payment gateway. There is no filter, but with modification of our template, it is possible to do adding a payment gateway.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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too bad to be limited to paypal only. You should at least find a way to connect the payment module to wocommerce
Hi there,
Thank you for your suggestions it is definitely noted. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello.
I am interested in your template but before buying I have few pre sales questions. Is your template compatible with few plugins that I want to use : - WP Google Maps (https://wordpress.org/plugins/wp-google-maps/ ) or 10Web Map Builder for Google (https://fr.wordpress.org/plugins/wd-google-maps/) : Maps to set a specific interactive map with filters - WPML to translate my website in english - The Events Calendar (https://wordpress.org/plugins/the-events-calendar/) - Mailchimp
Otherwise do you have any suggestions about what would fit the best to your template : advantages and disadvantages. And if there are some prerequisites that I have to be careful of.
Thanks a lot in advance for your quick feedback as we need and answer as soon as possible in order to start the project in good conditions 
Hi there,
1&3. The theme comes with Google maps and you can read more about it here. So speaking of the Events calendar and the WP google maps we simply cannot guaranty theme compatibility since those third-party plugins have not been tested with our theme. You can always test it on your end though,
2. All our themes are compatible with WPML plugin and you can read more about it here.
Do let us know if you have any additional questions.
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