1954 comments found.
There seems to be an issue with the instagram footer again, I have ‘Instagram did not return any images.’
Any ideas? Many thanks!
Hello,
Thank you for your feedback. Please check and ensure your Instagram is not set as private. You can also recreate a new Instagram Access token following this documentation.
https://docs.uix.store/sober/#/misc/instagramThank you
Hello,
We are not using Poppins, and it’s not selected in any field under the Customizer >Typography. Is it possible to prevent the theme from loading the font from Google to preserve resources?
Thank you
Hello,
You can use Loco Translate to translate the loading status of Poppins from “on” to “off”. Please check this screenshot for more details:
https://prnt.sc/13cf3z2Thank you
Hi, Using the 3.1.2 sober version and the Woocommerce 5.3.0 According to woocommerce the 2 files below are obsolete. Are you planning an update?
sober/woocommerce/emails/customer-on-hold-order.php (3.5.0 -> 3.7.0) sober/woocommerce/single-product/add-to-cart/grouped.php (4.0.0 -> 4.8.0)
Thanks
My fault. For the 1st (customer-on-hold-order.php (3.5.0 -> 3.7.0), I had an active copy of the old file. But for the 2nd, I can’t find anything
Hello,
Thank you for your feedback. We’re going to release a new update for this theme soon.
BTW, if you’re going to modify WooCommerce templates, you should use a child theme to avoid losing them during updates.
Thank you
Hi, Is it compatible with woocommerce 5.3.0?
Hello,
Yes, this theme is fully compatible with the latest version of WooCommerce. We will release a new version to update included template.
Thank you
after i installed the theme, i had this notice ” Your (Sober) theme contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure they are compatible with the current version of WooCommerce.” how can you help me
Hi,
Thank you for your feedback. It seems you are using an old version of the Sober theme. Please try to update it to fix this issue.
If you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you check this issue.
https://uix.ticksy.com/Thank you
Hi, i have different sub domains (Separate installation) for different countries like us.storename.com , uk.storename.com , in.storename.com etc… Do I need to buy a new license for subdomains? or single license enough?
Hello,
By default, one license is only used on one finished site. However, if you’re building sites as subdomain that for different countries, you may use one license.
Please check this document for more information.
https://docs.uix.store/sober/#/getting-started/sober-licenseThank you
Hello,
Would you have a solution to hide out of stock products from related products in woocommerce please?
Sincerely
Hi,
You can try one of following solution to exclude out of stock products from related products.
https://wordpress.org/support/topic/hide-out-of-stock-products-from-related-products-2/ https://wordpress.org/support/topic/hide-out-of-stock-from-related-products/Thank you
Hello,
I use a marketplace module, then each vendor page got the header with breadcrumbs. I wanna disable this on vendor pages.
Can you please tell me how to do ?
Thank you in advance, regards.
Hello,
You can use custom CSS to hide it. The CSS code depends on what plugin you are using for multi-vendor. If you can provide and example link, we can help you with the CSS code.
Thank you
1. Is it possible to redirect the customer to amazon or a different site once they press the “add to cart” button for a product?
2. Can the “add to cart” button be changed to a “buy now” or “purchase now” button ?
Hello,
1. Yes, you can. WooCommerce does support external/affiliate products. You can check this document for more details:
https://docs.woocommerce.com/document/managing-products/#add-external-affiliate2. Yes, you can. You can use a plugin to add the buy now button to your product.
Best regards
Why can’t I update this theme automatically?
Hello,
Actually, you can update it automatically with Envato Toolkit plugin. Please check this documentation for more details.
https://docs.uix.store/sober/#/update/update-themeIf you need more assistance, please open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.com/Thank you
Hello! can I update this theme with envato plugin? directly from wordpress admin panel?
Hi,
Yes, of course you can. Please check this documentation for more details:
https://docs.uix.store/sober/#/update/update-themeThank you
Hello, in the shop demos I can’t find an example of a product page with variables. I am looking for the possibility to choose the color variable of the product and when I select the color must change the product photo of the same color. For me it’s fundamental. In addition, is it possible to add multiple variables for a single product? for example the model and the color. Thank you
Hello,
You can check the demo of variable product on this link:
https://demo.uix.store/sober/product/guide-pack-cap/Actually, you can see a list of product demos in the “Shop” menu.
Thank you
why the price in a variable product is price + taxes and in a simple product taxes + price? see Attachment https://ibb.co/P68DB27
Hello,
Thank you for contacting us. Please share your website address, we will help you check this.
I’m of the opinion that Revolution Slider is redundant in most use cases as it’s overkill.
Would be better to create your own Elementor component for sliders – keep it simple!
I did not buy your theme because it came with Rev Slider bundled; it’s not a selling point for me (and I suspect most users).
Hello,
We totally agree with you. Actually, we had thought about it before, but with WPbakery Page Builder, it will be more complex for end users. We will try to create a simple slider for Elementor, so it will be easier for most of people.
Thank you
Hello,
There is an issue with slider, it is stuck on version 6.4.6 and doesn’t update, tried to update it a couple of time and doesn’t work even reinstalling the theme with latest version available.
would you be able to check this please?
this seems to be working now, no need to check it anymore
Hi,
Thank you for your feedback. If you need more assistance, please open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.com/Kind regards
Hello!
The theme is not working anymore.
It is stuck in a update loop for the Revolution Slider plugin that does not allow the activation.
The URL for the plugin is https://uix.store/plugins/revslider.zip
The version available there is the 6.4.6, but the required version is 6.4.8.
So the plugin does not update and the theme breaks in every slide.
Any news on this?
Hello,
Please try to update the slider plugin again.
Thank you
Hello,
In the order page of WooCommerce we have the possibility to put a red asterisk on the mandatory montions. But this asterisk does not appear on the general sales conditions, and it is mandatory to check this box to validate the order in the European Union.
Could you please remedy this?
Thank you for your help,
Dylan
Hello,
Thank you for your feedback. Could you please share your website address? so we can check it and assist you better.
Thank you
Hello,
I noticed that the asterisk appeared on desktop but not on the mobile pages. My website is https://www.finca-home.fr/
Thank you for your help,
Dylan
Hi,
We tested and the policy checkbox was required, as you can see in this screenshot:
http://prntscr.com/11yaohwOn the mobile, the asterisk is displayed properly:
http://prntscr.com/11yaq7kPlease clear cache and test the issue again. You can also try to change the theme to test the problem. If this issue remains with the other themes, it may be a problem from a plugin or in the WooCommerce settings.
Kind regards
Hello, I have another problem. The favicon are not working on my website. Can you tell me why please and what to do ? Thank you
Hello,
We checked your website and the favicon was displayed very well. Please clear all the cache and test this again.
Thank you
No, It don’t work
This is the favicon we are seeing on your website:
https://prnt.sc/15vfxkuHi, I have a question about the slider. I’m currently using the home-v4 demo. I removed 2 of the slides from the slider and left only 1 slide, but on that slide the button and one of the text fields after loading it disappears, is has such effect. How can I remove that effect and make them stay on the slide?
Thank you
Hello,
You can follow this documentation to disable the layer animation of Revolution sliders.
https://www.sliderrevolution.com/documentation/layer-animations/Thank you
Hi mate, how to modify the side-menu__bottom, to delete icons, and change text of shoping cart etc… i can’t find the section in the customize panel, thanks
Hello,
At this time, you can use this CSS to hide the side menu botton.
.side-menu .side-menu__bottom { display: none; }
If you need more assistance, you can always open a ticket on the support site. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
Hi, please update your theme, I received a message from woocommerce, after I update it to the latest version: “Your theme (Sober) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
Hello,
Thank you for your feedback. Our developer is working on it. We will update templates file in the next update. Actually, this is just a recommendation of WooCommerce updating template files.
Kind regards
