4621 comments found.
Is there any kind of data export for the JAVO DIRECTORY?
Hello,
As a tech issue, please contact our support team. Please also give the details how you need the data.
Thank you,
Rob
Does this theme accommodate paid banner ads?
Hello,
I am not sure if I understand clearly. We do have payment options for listing owners. It’s for posting days, posting amount, and price.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Do you have a sandbox demo where I could look around the dashboard before purchasing?
Hello,
Unfortunately, we don’t have it.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I’m confused on how to change the style for the Login and Signup pages. I see it in templates but when it edit the template it is not reflected on the website
Hello,
You can find them on pagebuilder as a template. On the theme setting, you can set the templates.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi! I’m a new user and have the javo theme installed on my WP, but for some reason I can’t access support at https://javothemes.com/support/ so I’ll ask my questions here. 1) In the listing i’ve connected Google maps with API key, however when adding the listing address in the “Address on the map” field I get the error “address not found”. If i’m using the coordinates under the map, the map updates no problem. What can be the problem with using the address?
2) In the a way to mass import listings, rather than adding them 1 by 1?
Hello,
1. The address is from Google API. You might need to add the address which Google API recognizes.
2. Please have a look at the doc. https://docs.wpjavo.com/theme/bulk-data-import-csv/?no_frame=1Our responses can be delayed due to the weekend off.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I add new listing already but It’s not show in style1-list-map
Hello,
If you still have the problem, it can be the server or the 3rd part issues.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
Are you experiencing problems with the support again? I am waiting for more than 6 days in my tickets… This is quite a long time, isn´t it?
Hello,
We have answered your tickets. but missed one of them. They will get back to you soon.
Thank you,
Rob
I want to buy the theme but I noticed that for more than 4 years users have complained about the low grades in Gtmetrix but nothing has been resolved, the grades are still low, this is preventing me from buying, why haven’t they solved it until today?
Hello,
We have improved a lot. We added high-quality images and the score can be a little lower than it is.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I have a few pre-sales questions.
1. Is your theme compatible with Custom Listing App or do you have a native app?
2. Does your theme support a search function where a user can type in “pizza” and the results will show listings that mention pizza?
3. The community platform, does this mean the theme has a newsfeed of users/listings updates etc?
4. Am I able to pull in listings FB and Instagram feeds on to the listing pages?
Many thanks Greg
Okay well this is not a good indication of the service ill get should I buy this theme!!
Hello,
1. Unfortunately, it’s not.
2. Our search form is for the title and the keyword you add.
3. We are not sure what you mean. We use BuddyPress for the community.
4. You can share with share icons. it depends on the social media.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, Demos are not working.
Hello,
It has been working fine. It might be temporary a happening.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there,
I opened a support ticket 3 days ago but still have no response. Could you please have a look?
Thanks a lot
Hello,
Please understand that it can take a little time during a local holiday and weekend off. They have already left the answer. Please have a look.
If you still have questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
OK, thanks.
I hope they can catch up the holiday day delay asap.
See you
Hi!
How can I access the demo web as a client?
Thanks!
Hello,
Unfortunately, we don’t provide demo access. We did before. It made messy by testing.
If you have further questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
As we understand, you might need the structure of URL. Unfortunately, the custom URL is not supported. We follow WordPress permalink and custom link for the additional options.
For the details, you may need to talk to our support team. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi guys, TWO PRE-SALE QUESTIONS
1. With your theme/plugin is possible to make a “listing” Bookable (per hour) with payment? 2. There is a way to permit at lisitng owner to manage her bookings? 3. Have a “Near Me” search filter for listing?
Tnx so much in advice and cograts for your great theme.
Hello,
Unfortunately, we don’t have the booking option. Yes, we have the near me ( geolocation )option on search filter.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Ok tnx a lot, btw is possible to integrate Booking option with other plugin like Woocommerce Booking or similar in your listing page?
We can’t tell you it’s for sure due to they have been keeping update. The booking plugin ( WC official ) used to be working with the lava booking addon.
How to add price package before listing
Hello,
Currently, the payment is after the package. You might need to contact our support team for the before option. They need to see and check with the lava plugin team.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi. How to add Faqs and Working Hours in Listing page its shows as you post needs to be approved
Hello,
We are not sure what you mean. Do you mean that you need the approve option for FAQ, Working hours to add? Unfortunately, there is no option for it.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi is it possible to create a business package where individuals listed on site can be singled out and selected with that package? Example wedding services package with photographer listings and event planners listings
Hello,
Unfortunately, we don’t have the option.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
Two specific questions before buying this theme. We want to add custom aditional fields to the items, and we want to know:
1.- Can we use these new fields in the search form? There is a search form builder, but can it use aditional non default fields as search inputs?
2.- Can we add these new fields to the submit your listing form? (https://jd-4.wpjavo.com/theme/submit-listing/)
Thank you very much!
Hello,
1. Unfortunately, we don’t have the option to add new fields on the search forms.
2. You can use a custom field addon. But you can’t add it on the search form. Please have a look at the details ( https://lava-code.com/directory/product/custom-field/ )
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Your support sites are down and I cannot access them
Hello,
It was shortly not available on the weekend. It works fine now.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hi , i have successfully upload the theme to my website but when i try to submit a listing the option for working hours and FAQ is missing (i can not edit the fields). Please advice
Hello,
Please have a look at this doc. ( https://intro.wpjavo.com/theme/jd/addons/ )
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
