49 comments found.
My site here https://congdongvietraovat.org/ but not see any images display like demo at https://primavera.bold-themes.com/main-demo/ pls help me how to show images
Thanks
Hi,
There can be several reasons for this, but most likely your server does not meet the requirements need to process the downloaded images. Please make sure to check them on our documentation website – https://documentation.bold-themes.com/primavera/getting-started/
The best option is to choose the import option with images hosted on our server and then to download the ones you actually need – you will replace most of them anyway in the process of website customization.
Kind regards,
BoldThemes team
We recently had the woocommerce plugin auto update on our clients website only to break parts of the website.
We have since discovered there are outdated woocommerce custom template files within your theme which need updating to function correctly with the newer versions of woocommerce (version 9.0 onwards). Woocommerce is now up to version 9.3.1.
We have temporarily reverted back to an older version of woocommerce to prevent these errors, but need a solution so we can maintain regular updates to more recent plugin versions.
Hi,
Can you please tell us which version of the Primavera theme and Primavera plugin are you currently running?
Thanks in advance.
Kind regards,
BoldThemes team
Theme Version: 1.3.0 Plugin Version 1.3.0
Hi,
Please update the theme to the latest version and check if the issue persists – the latest version is 1.3.1 – https://documentation.bold-themes.com/changelog/primavera-changelog.txt
You an update the theme using one of the methods described here: https://boldthemes.ticksy.com/article/7123/
Make sure to update the Primavera plugin once you update the theme.
Let us know if the issue persists after the update and send us the url of the website.
Kind regards,
BoldThemes team
Does the same apply to the Child theme? We also have your Primavera child theme installed which is version 1.0.0.
Actually it looks like the Child theme only includes Functions.php, Screenshot and style.css files. So possibly doesnt require any further updates.
Update updating the theme to the latest version of 1.3.1, woocommerce is still showing the follow warnings under Woocommerce -> Status:
Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides primavera/woocommerce/cart/mini-cart.php version 8.0.0 is out of date. The core version is 9.3.0, primavera/woocommerce/content-widget-product.php, primavera/woocommerce/global/quantity-input.php version 8.0.0 is out of date. The core version is 9.4.0, primavera/woocommerce/myaccount/lost-password-confirmation.php, primavera/woocommerce/product-searchform.php, primavera/woocommerce/single-product/add-to-cart/grouped.php, primavera/woocommerce/single-product/meta.php, primavera/woocommerce/single-product/rating.php, primavera/woocommerce/single-product/tabs/tabs.php, primavera/woocommerce/single-product/title.php, primavera/woocommerce/single-product-reviews.php
This indicates there may still be outdated woocommerce files within the main theme. Can you please confirm and advise how we are best to resolve these warnings. Thank you
Hi,
As, in the meantime the update of WooCommerce happened, we will release the update of the theme with the updated metadata related to WooCommerce template versions in next 48 hours.
Kind regards,
BoldThemes team
Thank you. We have now been able to successfully upgrade the website to the latest version of the theme (1.3.2) with Woocommerce templates functioning as expected.
Please note… a few additional minor issues we had after upgrading: 1. we did notice some changes in styling (fonts, colours, page headers, etc) on the website after the upgrade so had to manually update a number of these to be in-line with how the website previously displayed. 2. The Contact 7 form auto-disabled on upgrade so we had to re-install it. Installing from the required plugins list didnt work so we re-installed it directly from the plugins gallery, but then had to re-add the contact form on the contact page again thereafter.
Unsure if these minor issues after upgrading are isolated, but just wanted to highlight them incase anyone else had the same issues after upgrading.
Looks like on of the primary issues is still occuring. In the admin interface when we try visiting the main Woocommerce homepage we get the following error still. The frontend of the website appears to be fine though.
Oops, something went wrong We’re sorry for the inconvenience. Please try reloading the page, or you can get support from the community forums.
Get Support Reload Page Click for error details SyntaxError: Invalid regular expression: /*$/: Nothing to repeat
at O (https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/app/index.js:2:440252)
at T (https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/app/index.js:2:439693)
at a (https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/app/index.js:2:434204)
at https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/app/index.js:2:544779
at https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/data/index.js:2:136225
at https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/data/index.js:2:133100
at https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/data/index.js:2:133100
at https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/data/index.js:2:134322
at ua (https://c0.wp.com/p/woocommerce/9.4.1/assets/client/admin/app/index.js:2:554197)Please advise how this can be resolved. Thank you!
FYI: We have just discovered the cause after hunting around online and finding similar complains of such errors. The “BoldThemes WordPress Importer” conflicts somehow causing these error messages. On deactivating this plugin Woocommerce admin works as expcted again.
Hi,
You are probably running an old version of BoldThemes WordPress importer as well.
You can delete it from plugins panel and reinstall it if necessary – the new version will be installed from the new theme package you have just updated.
Kind regards,
BoldThemes team
Hello, is there a way to make a reusable block with your bold builder ? I want the same block on lot of pages but i cannot find a way to do it, even in your documentation. Thanks.
Hi,
Unfortunately, currently there is no way to make a reusable block in Bold Builder.
Kind regards,
BoldThemes team
Thx for the reply, i think it’s a very important basic feature. Your themes are beautiful but the builder is really behind compared to other products.
Is there a way to turn off or overwrite the default WP search? We are wanting to use searchWP but the search icon on the navigation keeps defaulting to the default WP search form and results. 
Hi,
We are not sure how searchWP internally works, but we have forwarded the question to our developer team so they can provide some insight in regards to the default theme’s search functionality.
We will get back to you as soon as we have some additional details. Most likely in next 24 hours.
Kind regards,
BoldThemes team
Thank you. Much appreciated.
There is shortcode that can be used to load the searchWP form and results, so perhaps if there is a way to force the searchWP to load instead of the default search that would work. Happy to discuss directly with your support team if they need more information (and a test environment with searchWP installed).
Hi,
Here is the thing.
Our theme implements get_search_form filter – https://developer.wordpress.org/reference/hooks/get_search_form/ in theme’s framework/filters.php file
The relevant function is boldthemes_search_form
The best option is to add to your child theme’s functions.php the following:
function boldthemes_search_form( $form ) {
return $form;
}
And it will pass through the default WP search form markup.
Note: you can do it directly in framework/filters.php as well by modifying the boldthemes_search_form function code, but it will be overwritten with each theme update. So child theme’s functions.php is the preferred way
Also, the theme implements some custom css which hides the input box and prevents pointer events on default search form.
Use this to revert the custom css effect.
.widget_search label {
display: block !important;
}
.widget_search {
pointer-events: all !important;
}
In the end you will probably have to fine tune the appearance of default wp search form using your custom css.
Hope this helps 
Kind regards,
BoldThemes team
How do you customize the search results page? We can’t see to figure out where or how to display the sidebar with content as shown on your demo sites. Surely this should be an easy thing to update. Any guidance highly appreciated. Thank you!
Hi,
Search results page inherit settings of the site’s Posts Page. You should go to Settings > Reading Settings and check what is your Posts Page. Edit that page and add as its Override Global Settings the following:
“Sidebar” with the value “Right” Add desired widgets to your Sidebar widget area
Kind regards,
BoldThemes team
Dear customerservice,
Since a few days my client sees a error message about a missing array key in the framework.php. The warning includes other google plugins. Besides that, it’s no longer possible to login through the wp-admin, and I see the following error ( https://pastebin.com/irLnYVbC ).
What can I do to fix this issue.
Kind regards, Brendan
Hi,
Can you please check the current version of the Primavera theme and Primavera plugin you are currently running, they both need to be updated to the latest version – 1.3.0 – https://documentation.bold-themes.com/changelog/primavera-changelog.txt
The best option is to delete the Primavera plugin folder on your server to gain access to wp-admin, update the Primavera theme and then install new version of Primavera plugin which comes with the new version of the theme (you will be prompted in wp-admin, once you update the theme)
You can update the theme using one of the following methods:
https://boldthemes.ticksy.com/article/7123/Kind regards,
BoldThemes team
Thank you for your quick reply
We recently upgraded to the latest version of the theme (and also using the child theme – which didnt have an update) due to a 500 error. We also updated to the latest version of PHP and WordPress but now finding the header navigation stopped displaying. When we tried to put it back under Customise section it doesnt display landscape. How do we fix this?
Nevermind. We have figured it out. Looks like the Display Location of the menu had to be selected for ‘Primary Menu’. This wasnt enabled and thus preventing the main menu from showing.
We are now only getting the following warning on some of our content pages: “Warning: Trying to access array offset on value of type bool in /home/customer/www/SITEURL/public_html/wp-content/themes/primavera/views/prev_next.php on line 36”
How do we resolve this issue?
Hi,
It seems that some of your posts do not have featured image set and it causes the warning.
We will publish an update which will handle this situation, but in the meantime you can set WP_DEBUG to off – https://wordpress.org/documentation/article/debugging-in-wordpress/ or redirect its output to a log file.
It is a bad practice to log the notices on front end in a production environment.
Kind regards,
BoldThemes team
Hi client support. Since the recent update, my website shows nothing more than “Some critical error happened on this site” with an error 500 in the console. Therefore I’m not even able to upload the Envato Market plugin via the Dashboard. All the routes give the same error. What should I do to fix my issue?
Kind regards
Hi,
The best option in that case is to update the theme manually via ftp as explained in the theme documentation – https://documentation.bold-themes.com/primavera/theme-customization/ section 3.11 Update theme.
Please sure to update the Primavera plugin and Bold builder plugin as well once you update the theme and are able to login to wp-admin.
Kind regards,
BoldThemes team
Thank you for your quick reply, site is back online with following the steps . Cheers!
Great, thanks for letting us know!
My hosting told me to updatete PHP to minimum 8.0 PHP version, and now nothing working anymore, site are down I dident updated your updates..
How can i Update now? I need some guide how to do this. Kind regards
okey, with market-plugin i was able to update it… so my problem is solved. Thanks anyway
Hi,
Great, thanks for letting us know.
Kind regards,
BoldThemes team
Hello the Website does not work sind last WP update. Only the start-page works, but not the other pages and I cannot Login into Backend. What can I do now? Please help it is urgent!
Hi,
It seems like your theme version is not compatible with the current WordPress version.
Please update the theme to the latest version – 1.2.9 https://documentation.bold-themes.com/changelog/primavera-changelog.txt
Please make sure to update the Primavera plugin and Bold Builder plugin as well once you update the theme.
You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/primavera/theme-customization/ , section 3.11 Update theme
Kind regards,
BoldThemes team
Hi, After the WP update to 6.2 the site is now down with a critical error and no way of accessing the admin or site. Tried to restore, but no good and then tried a brand new install but again critical error. My support has run out, but can you help?
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
Hi, could you help me to change the text (Lokalizacjaul. Sąsiedzka 2, 30-385 Kraków (Ruczaj)) in my top bar on my page https://smart-masaze.pl. I can’t find where to change it….
Hi,
Sure, these are header widgets. Please go to Appearance > Widgets and the referenced text should be in one of the header widget areas visible on that panel.
Kind regards,
BoldThemes team
I created an API key for the map in Google Cloud Platform and put it in the map space, but it doesn’t work. How do I fix it?
Hi,
Can you please send us the url of the page with the map so we can taka a loser look at it – Google Maps API usually clearly describes the problem in browser’s JavaScript console.
Kind regards,
BoldThemes team
Sad, but this theme isn’t under CYBER MONDAY promo:( It’s a good one
I need to change the logo from Customizing -> General Settings -> Logo , But its not working. Please check url https://tinyurl.com/y62tukmd and help me solve this.
Thanks
Hi
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
You probably have a logo related override (and some other overrides) set on the home page and it caused the problem. Try removing logo related overrides on pages with issues.
Also, for all assistance you need in the future, please submit tickets at our support site – https://boldthemes.ticksy.com it will help us track your issues more efficiently and provide help in a timely manner.
Thanks in advance.
Kind regards,
BoldThemes team
Something went wrong with the plugin API. after trying to install Timetable and Event Schedule plugin that shoudl be a part of your theme. As it seems the author removed this plugin from WP REPOSITORY. NOW WE have for every update in admin the annoyin gmessage instal it… what to do?
Hi,
Thanks for the heads up.
We will publish an update with the said plugin removed from the list of required plugins in next couple of days.
Kind regards,
BoldThemes team
Hi there,
pre-sale question: Is there any way to have a demo of a wordpress instance with this theme to have a look into the admin area?
Best regards, Matthias
Hi, we do not offer a demo, however if you decide to purchase and you do not like a theme, you can get a refund. Also, you can take a look at our documentation to learn more about the theme: http://documentation.bold-themes.com/primavera/
Bonjour ce thème est-il compatible Elementor merci pour votre réponse Excellente journée Bonne réception
Bonjour,
Malheureusement ce thème n’est pas compatible avec Elementor.
Primavera utilise “Bold Page builder”
Bien à vous cordialement
BoldThemes team
Hi, Do you have any recommendation about how to adjust the site with core web vitals, newest Google Core update? And it is not all about the server….
Hi,
Unfortunately, Core Web Vitals are truly a general subject and the specific issues really need to be evaluated on case per case basis.
It is true that not all of the aspects are about the server, but it is really hard to expect a general purpose theme, which needs to cover a wide range of layouts, use cases and functionalities to cover all the caveats out of the box.
Kind regards,
BoldThemes team
Hi,how can I add my own pack of icons to the Primavera? What are the requirenments, dimensions, format, etc
Hi,
Thanks for the purchase. Please refer to the following article for explanation: https://boldthemes.ticksy.com/article/12694/
Should you need any additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Thanks. Hm, this is quite a seperate project to implement new icons. How can I add just a small image and not icon as font style, where this image has the same effect as your icons have on hover? Can I just add image+inline style css class? Which ones. Thanks
Hi,
Sure, you can add single image element and either add inline style using Custom Tab of Edit Image Dialog (field Inline style) or you can define a custom class (Extra class name(s) field) and than custom css (Appearance > Customize > Additional CSS) referencing the image by that custom class selector.
Should you need any additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
