Hi,

Unfortunately, we don’t have that option at the moment, thank you for your suggestion, we will consider about it in the next update.

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Hello peterkivuti,

Not sure what can we help you?

Hi,

Sorry but I don’t understand your question well, could you explain it with more details?

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Pre Purchase Question//

I was just checking City Tour Demo and a random destination – New York.

Inspected element and searched for h1,h2,h3.

I didn’t found any

tag. No, h2, h3.

Does theme have option to – change default h1,h2,h3 tags.

Actually, you should never give H tag to the footer and sidebar widget title. For visual headings use separate custom classes like VH1, VH2, VH3, etc ( VH – Visual Heading ). H1, H2, H3, etc should only be used in the CONTENT AREA.

So take for example – the Newyork destination page in the city tour demo.

Get a question? on the sidebar is H3

AND

tour/activity title – Seven Flags Fun Park is also H3

there is no h2 on the entire page.

In effect, we are telling google that Get a question? is equally important as ACTIVITY TITLE for SEO Ranking.

This is totally wrong.

For you, it is just 30 minutes job to implement the best on-page SEO practice since you know ins/outs of the code you wrote.

If need be I can guide.

//Suggestion

Provide a custom area in each category creation page – 1 for ” this description goes above archive content” and another ” this description goes below archive content”.

and for this, allow using HTML tags so users can use H2, H3, etc.

Hi,

Thank you for your suggestion, at the moment we only have an option to add a description under the h1 (the page title) so you can add html tags to add h2 as or h3 as you wish.

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Hi,

Unfortunately, it’s not possible. We’re clarifying it in the item detail.

Screenshot: https://imgur.com/UdVVL5P .

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

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Hi there, but i can add products to woocommerce and link them to tour for booking

I understood but our system doesn’t support that. What you can do it the put the specific url in the single tour to link to. Ex. as shown in this demo : https://demo.goodlayers.com/traveltour/tour/america-2-days-in-lake-tahoe/

Hi,

First of all, thank you for your interest .

For your question: it’s possible to do.

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Thank you for quick response, can you please tell me how to do that. From where i can fight that option to remove it. Hope to hear from you soon kind regards

Hi,

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.

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Hi,

Unfortunately, we don’t have the plan for it. Thank you for your suggestion by the way.

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Hi,

We have a way to setup information section, so you can change the icon in page builder and not need to touch in plugin file, please check my step below:

Step 1: https://imgur.com/a/NywjqeP

Step 2: https://imgur.com/a/vMIxCIA

=========

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

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Hi,

Unfortunately, it’s not possible.

Thank you for your interest by the way.

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Hi,

The customer details meant contact detail? If it’s, when you change the contact details, it will affect to billing details too.

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Hi,

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

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The example : https://demo.goodlayers.com/traveltour/citytour/tour/empire-state-building/ (You can create custom package for entry time in this example.)

There are many example which you can view here : https://demo.goodlayers.com/traveltour/citytour/tour-classic-3-columns/

Thanks for your interest by the way

Unfortunately, that’s not possible. The discount setting will apply throughout the tour. In this case, you may have to create another tour instead.

Hello Salss!

Thanks for sharing your concern. We will make it all clear here.

1. We don’t report every bad reviews nor comments as long as it follows the community rules. You can search for our old reviews and you will see it.

2. Ahm3id’s review break the Envato rule. The reason was firstly from he(or she) bought the theme for over a year and asked for the refund which we saw it as not a fair refund.(Also, we still keep updating the theme to ensure that it will be compatible with new WP.). If the theme really have issues, the refund should be raised in early days since the site set up, not over a year.

3. Ahm3id was upset that we rejected the refund so he did the bad rating with offensive words and by reviewing after a year of purchasing date is also break the community rule : https://help.market.envato.com/hc/en-us/articles/207651633

4. After that Ahm3id puts lots of bad comments on our comment section everydays(just like spamming) which contents are not related to theme support at all but lots of hateful words which could mis-lead to other customers. We see that this is really inappriate, hence we must report this to Envato. You can see the comment rule here : https://help.author.envato.com/hc/en-us/articles/360000472023-Guidelines-for-Listings-Profiles-Item-Comments-and-Ratings

Also, in the comments mentioned about not being supported by Woocommerce. We know that and we announced that our tour system is not based on Woocommerce since the first day : https://take.ms/M6ni4 , https://take.ms/K1NLZ , https://take.ms/ePWrd .. Moreoever, we don’t put the Woocommerce compatibility in the list: https://take.ms/OZPUR

5. We ensure that we are a professional team and have been working in this field for more than 10 years now, serving more than 100K customers. Lots of customers love our products and keep choosing our themes. We can also ensure that we will do our best to keep improving our products and help customers solving issues.

Thank you and hope this makes it clear!

Unfortunately, we don’t have such a feature in this theme :/ This theme doesn’t support hotel booking.

Thanks for your interest by the way

We only have this one for hotel booking : https://themeforest.net/item/hotel-wordpress-theme-hotel-master/11032879

Hello! I’m using your GREAT theme more than a year now and I’m extremely happy with it! Can you kindly tell me how to activate the BOOK NOW PAY LATER button upon making a booking. I need my customers to have the possibility to pay on the day of the tour(because of the COVID19 epidemic it will be very helpful). Thank you for your comments in advance. Keep up the good work!:)

Hi,

You can enable the booking option: Tourmaster > General > Payment Page and Tourmaster > Payment > Payment Settings.

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Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )

Thank you very much!

Hi,

If you mean the review section in the single tour page, unfortunately, we don’t have that ability. We only have the design that shown in the demo.

Thanks for your interest by the way

Hi,

Could you send the steps to reproduce the problem with your wp-account back via goodlayers profile page so we can check this out ?

You mean this is only happening to me? It simply doesnt sync. I’ll email you the website so you can check it out. You can try to reproduce it on the front end.

Thanks! Got your email. We will be checking soon

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here

Please also provide wp access + site url so we can check on it directly.

Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )

Thank you very much!

Hi,

Please note that normally we don’t keep the old version of our themes .. But for some reason, there’s the only one old version in computer right now which is, super luckily, V3.1.1.. Can you PM me via the form in our profile page so I can handle that?

Hi,

Hahaha, i just sent PM you. Thank you very much.

Have a good day !