39376 comments found.
Can Avada theme have a hoover over on the Woocomerce product image so that it show one and on hoover it shows another?
Hello @profilecretive
Yes, we have that option and its called crossfade images, it can be enabled from our Global Options inside the WooCommerce settings here => https://share.getcloudapp.com/JruD4poB
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
great. have you got an example of this on on of your templates?
Hi
Sure, you can check an example here, https://avada.theme-fusion.com/classic-shop/shop-with-sidebar-2/. Try hovering on the following product, Screenshot here
If you require further assistance or have any further questions, please create a
Thank you, Shaminder
How to make the mobile/hamburger menu showing also on desktop version. I have installed the classic theme and choose the menu “6” in the Library but nothing changes to the mobile Menu. Can you telle me quick wich stepes i have to do?
Hello @agenturunbunt
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi
I bought Avada on this website. I managed to download it on my computer but failed to install Avada.zip on my wordPress website. my website response is : impossible because the link has expired. However, I managed to install Avada.child on my website.
Where is the problem ?
Hi
The particular issues comes when you have a very low upload limit. Please do ensure you upload limit set by your host is above 10MB.
I would request you to please create a support ticket and our team will assist you in installing the Avada theme. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
adquiri a licença, coloquei o código de licença mas esta dando que ja foi registrada em outro site.
Hi
I do see you have valid support. Can I please request you to create a new ticket and we will check the issue for you
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, first of all, great theme. i would like to ask your help since support has ended a few months ago and after the last update, icons in front page (and category product listing) are showing broken. i have tried everything you suggest in some articles but the problem still exists. i attach a screenshot. https://prnt.sc/15qjp7i
Hi,
Please see if switch to the parent Avada theme and disabling all 3rd party plugins resolves the issue to see if the issue is caused by one of those.
If there are still problems, please try toggling the Google Fonts / Font awesome mode under theme options -> Privacy helps.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, send us a message on support@theme-fusion.com
Thank you. – Abbas
Is it possible to create a sticky video that scrolls to certain section of the website? If possible I’d like to know. Thanks!
Hi,
You can create Sticky Containers/sidebars in Avada and can play an content like widgets or a Video into them. I’m not sure about the ‘scroll to certain section’ part of your query though. If you mean to create an anchor link of some sort that can be clicked to take use to another section on the page – that can be done with Avada.
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Avada does not work with Internet Explorer 11 and Edge, all i find buy support. Why it does not work from “box” ?
Hi
Avada will work well with Edge. Please do ensure you are on the latest version with all patches applied and cache well cleared. However with 7.4, support for IE11 has now ended. IE11 is no longer updated, secure or recommended by Microsoft and WordPress
WordPress is going to drop IE11 in a few days, https://wordpress.org/news/2021/05/dropping-support-for-internet-explorer-11/ If you do use IE, windows does not recommend it and now starts edge automatically, Screenshot here → https://tinyurl.com/y9ywtm8f It is not recommended by Microsoft,https://www.zdnet.com/article/microsoft-security-chief-ie-is-not-a-browser-so-stop-using-it-as-your-default
Thank you, Shaminder
Hello! If I register a template on a test domain, for example test.mfgo.ru, make a website, can I then transfer it to the main domain mfgo.ru? Will registering a template work with this?
Hello @Mesenich
Definitely you can using your support account, please read more about how license and registration works here => https://bit.ly/3q3aFvk
Thanks
-Ammar
Has anything changed with the theme or fusion builder as I am having an issue where vertical tabs look fine in “live view” when editing but as soon as I go to the front end it is showing the mobile version of the tabs?
This has just happened yesterday and I think an update happened at the same time?
Hello @glassblade
This shouldn’t happen but I remember this coming up earlier and was related to either some plugin or other setup related issue, can you please open a support ticket with our team so we can check this out further and assist you accordingly.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks but I can’t as my client doesn’t have a support contract as the site has taken a while to develop due to covid and the original 6 months has run out.
Actually I think I may have sorted it…your mentioning plugins made me turn off and turn some back on again and it is now fixed.
Glad to hear it’s now fixed, glassblade.
Thank you. – Abbas
I’m really frustrated that i can’t use the theme on subdomains. It will only let me register for 1 subdomain even thought its the same product – My website is built up around subdomains for SEO reasons… This is a darn shame!
Hi there
How licensing works, and it applies to all themes on Themeforest, is determined by Envato and not theme developers https://themeforest.net/licenses/terms/regular
For our setup, you can create a Staging domain for the main domain, check the Q & A help file – https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/
Thank you, MB
duplicate
no reply to the mail I send to support@theme-fusion.com plz help…its urgent
Hello @Vindestinationskane
When was the email sent? can you please resend it once again and we will get back to you as soon as possible.
Thanks
-Ammar
Hello again dear TFS.
We are still waiting for your designers to try to provide a professional demo for the company that sells tea and herbs.
We have asked you many times in this regard, but unfortunately you have not yet provided a dedicated demo for this purpose.
We deeply do not want to create our company site with any template other than Awada.
So for the umpteenth time, I ask you to respond to our need as soon as possible.
I check the demos every week but I still do not see any demos for the tea and herbal company.
We do not have much time. Please help us in this field by providing a professional demo.
Best regards.
Hi,
New demos/pre-built sites several weeks of work and are created based on popularity of each category.
While we do not have a demo like that currently, we do have many closer looking demos. You can import any of these with Avada and then modify them for your needs by adding your own images/content etc.
For example: https://avada.theme-fusion.com/beer/
https://avada.theme-fusion.com/food/
https://avada.theme-fusion.com/lifestyle/
https://avada.theme-fusion.com/nutritionist/
We take your’s and other customers requests into consideration so hopefully this is something we’ll implement in the future.
Thank you. – Abbas
Hi TFS.
I need to thank you again for taking the time to respond to my messages.
Best Regards.
Not a problem.
Thank you. – Abbas
Hi, I cannot open ticket even though I have 3 licence codes. Adding licence code is not working on your website. Furthermore when unrrgistering Avada nothing happens.
Hi there
I cannot locate a support account linked to this username. Contact us directly here > http://bit.ly/2NJoU51 and we will get you set up.
Thank you, MB
Unfortunatelly contact form doesnt work either. This is the warning I get: There was an error trying to send your message. Please try again later.
Hi
Can you please try reaching us on our email ID here
We look forward to helping you!
Thank you, Shaminder
Since updating my clients website with the latest updates, the site width is broken on all device sizes!
Hello @LauraHaslin78
Updates shouldn’t cause any issue with the site width, can you please open a support ticket with our team so we can further assist you with this.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
Where can I see which website is using my product license?
Hello @sertacgul
You can simply check this inside your user account, you can read all about the license and registrations here => https://bit.ly/3zxNrCb
Thanks
-Ammar
Hey Avada,
Is it possible to use layout builder for left position headers? I’m getting 2 errors.
Trying to get property ‘ID’ of non-object in /Avada/includes/metaboxes/tabs/tab_sidebars.php on line 125
Trying to get property ‘comment_status’ of non-object in //wp-includes/comment-template.php on line 1244
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will troubleshoot this for you.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, my shortcodes (fusion builder) are not rendering while i’m logged out. Why?
Hi
We have not replicated or seen a similar issue. This can most likely be due to cache. I would request you please purge any browser/plugin cache and check the content in an incognito/private mode of your browser
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I noticed we need to update the child theme functions.php file. https://theme-fusion.com/documentation/avada/installation-maintenance/important-update-information/
I copy the updated lines of code and replaced the code. Dreamweaver indicates there is a syntax error in the second line. wp_enqueue_style( ‘child-style’, get_stylesheet_directory_uri() . ’/style.css’, [] );
The site works but error messages are always a cause for concern.
Hi
This would really depend on the type of error message you are getting. If you have done a template override or custom code is added to the theme then this can also show errors/warnings
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi guys, I have 28 licenses for Avada and I went to register them within the Themeforest portal so I could track which clients are using them. Out of the 28, 11 say they are currently being used (‘Purchase code is already in use.’) but they won’t let me add them so I know where they are being used. Even items that are being used on the other 17 allowed me to add the codes. Can you help?
Hi,
You can add the purchase codes for this in our theme-fusion website’s account area.
To register your site please follow the steps below: a) Access the downloads section of your ThemeForest account, https://themeforest.net/downloads b) Access your license via the download tab in the of your Avada item download button, Screenshot here → https://tinyurl.com/yegnoscv c) Each single purchase of Avada will have its own respective purchase code. One purchase code can be used to register a single Avada install. If you do have multiple purchases then please use the code of each purchase to register a single Avada site, Screenshot here → https://tinyurl.com/yj7py58j d) Once you do add your purchase code, the domain with the respective purchase code will automatically get updated in your support account, Screenshot here → https://tinyurl.com/yz49zxkf (you can hit the refresh button to update this). This can be seen at https://theme-fusion.com/support/account/ in the registration tab, Screenshot here → https://tinyurl.com/yg2cq7nu. This will allow you have a note of which purchase code is use in which domain
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Thanks, that’s actually exactly what I @already did. The 11 I mentioned gave the error I mentioned and the other 17 worked. I can send you a screenshot if you need. Is there an email address I can use?
Hi
We would request you to please send an email on our ID here and describe your issue
We look forward to helping you!
Thank you, Shaminder
Support portal says support expired, but we just purchased and have 4 months left, https://www.screencast.com/t/nj6WUbgD, https://www.screencast.com/t/F0f6XwYjfYN
Hello @thedrake123
I can confirm that your support is active, please make sure that you have applied the support extension and also try to refresh the support from this page => https://bit.ly/3vAKmy5
If the issue persists please, send us an email to support@theme-fusion.com with your purchase code.
Thanks
-Ammar
