Hello there! I’ve tried your theme on a website and I see there is a huge gap between the header and the slider (revolution) on mobile and tablet. How can I fix it?

Thank you on advance M

Can you help me displaying posts grid filters on 2 rows ? Thanks

Hello. I have the same problem as Usmanfazal. The store has disappeared and the categories are not visible. The products are correct, but they do not appear in the categories. I have tried everything, but I get nothing.

When I try to update I had the same issue of some of the others saying “This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please contact our support (E07)”

I opened a support ticket and have explained everything in detail, please do solve this issue fast, which will enable me to do my work.

kind regards

To the devs of this theme, it is unacceptable to be rated in top 5 themes on themeforest and not offer AMP support, please reconsider this and implement it asap in your next release, no AMP = No Speed (speed is a huuuge ranking factor now) = No Google Organic Traffic !

Hello,

For now reason, Our Shop Page, and categories are not showing. We do not know the reason and we tried out best. We can see backend which is perfectly fine, but there is nothing at frontend. not even code.

we did create new shop page and tried to replace but issue remains.

We can view single item end page , but breadcrumbs are not there.

please have a look and let us know what exactly us happened.

Looking forward to hearing from you.

​​​​Please note this happened after updating 09 June.

is this theme AMP supported ?

​Hi,

I purchased TheGem in the 2018 and connected it to the domain name ​https://mousumi.tech​, now as the cost of domain is getting higher, I would like to change the domain to ​​https://mousumidhar.com​. However, before I purchase any domain, I would like to know if it is possible to change the previous domain name that I connected TheGem with. If yes, kindly guide me though the process. Thanks.

Hi, using Elementor and Tabs & Tours, how can I close all tabs by default? Thank you

is it possible to get some kind of guideline on how to install, modify the internal parts of the theme ? I am Italian, I would like to change the texts, menus and anything else thanks for your cooperation

Hi, is there a way to put featured image as header backgroud?, or featured image appear in post body?, thanks

Cannot activate theme, my purchase code is not valid anymore.

Hi! CodexThemes. The latest version of the gem theme 5.0.1 has a error in the Single product page that causes duplicate tabs. Please fix it.

Can you please let me know how to change the height on the Styled Gallery – there does not appear to be an option for this

Hi, getting server error 500 – cant save during elementor edit – submitted support ticket, please check thank you

Is there a way to insert a tag like “hot” in one of the menu items?

I am getting this error:

PHP Warning: implode(): Invalid arguments passed in /home/site/public_html/wp-content/themes/thegem/vc_templates/vc_custom_heading.php on line 69

All latest theme updates are having a PHP error:

[06-Jun-2021 07:32:29 UTC] PHP Warning: implode(): Invalid arguments passed in /home/site/public_html/wp-content/themes/thegem/vc_templates/vc_custom_heading.php on line 69

error_log was huge due to this error.

Wrote to these guys ++> 48 hours ago & still no reply….

So im trying to figure out a way to change the menu style – i don’t like how the mega menu looks; change the way it looks completely ( I want to make it more elegant; I want to add separators between menu options, etc…)

How to I change the style of the menu? ( When you hover over the first menu item “DOCs” – it lists items under nicely – the others do not.)

• Ive already played with all the modules inside the theme options but still cant figure it out.

Good morning, how are you? We bought the charity-one-pager theme, and we’re having trouble putting the top main menu on 2 or more lines, could you help me? Thanks.