181 comments found.
Hello, the theme is so heavy, I’m trying to use Elementor and is not loading. I also installed the toolkit for Elementor and I have the same problem.
Hi,
Sure will help you, Please submit ticket with admin logins here https://zozothemes.ticksy.com/ will check it and optimize the site.
Thanks,
zozothemes
Hello, I have already submitted a ticket, but I have not received any response yet.
Replied already, https://zozothemes.ticksy.com/ticket/2840856/
Hello, It doesn’t work, I can’t edit any page in elementor. The editor does not load
ToolKit For Elementor this plugin makes issues, disable that plugin and use it…
Also it was third party plugin…
Thank you for your help> It is working properly now. I need help in another thing. When I go to the team page, and I click on any photo of a member, it does not take me to the profile. Does nothing
I submitted the ticket
Replied via Ticket
Where? I can’t see the reply
I think you have not understood. When I click on any member’s box, it doesn’t take me anywhere, nothing happens, it doesn’t take me to the member’s profile.
You can see my information on the ticket
ok
So? what’s next?
Hi,
Please check now.
Theme updated so it was working good,
Please clear your cache and check.
Thank you.
It ’s our last reply in the ticket…
I think you did not read the ticket. THE TEAM BOX, IT DOES NOT WORK !!
Please, read the ticket.
ok we can check and reply in ticket.
I just submit another ticket, so you may now understand
ok sure
Planning to get this theme. How quick is the customer support ? It is crucial for us if anything does not go as planned with the theme.
you will get immediate reply. Also you can use our supports center …
Is there a way one can add video links from vimeo or youtube for sermons instead of uploading MP4 to the website pls!
Hi right now only MP 4 available. If you need additional options we can customize it. Please contact our live support. Thank you.
Hello, quick one…please where can I edit the individual events details template. When I create a new event it gives me what I want but I want to use you guys existing template. Kindly guide me on where I can edit this, because even when I use the WP edit the changes don’t appear on the site. Thanks.
Please post ticket in https://zozothemes.ticksy.com/
How do I edit the gallery images.
Please post ticket in https://zozothemes.ticksy.com/
Hello, don’t want to rack my head. Please how do I remove Zegen as part of the url/permalink for ministry. Example: https://dicayorkton.com/zegen-ministries/children-and-youths-ministry........................How do I get rid of Zegen please and thanks.
Hi,
appearance >> customizer >> theme options >> custom post types >> ministries >> slug >> here you can change it.
Thanks,
zozothemes
QUERENDO COMPRAR MAS MUITOS PROBLEMAS . SEJA QUE VOU TER TAMBEM. ?
No momento, o tema está funcionando perfeitamente. Se houver algum problema no tema, vamos corrigi-lo o mais rápido possível. Portanto, você pode usar nossa versão mais recente do tema. Obrigado
Quick question guys! how do I change the Donate button url. I followed your guide above to another client but couldn’t figure it. Is it under appearance-customization or? Also, when I install the WP Stripe free plugin, how do I integrate it to function with charitable options. Thanks.
In appearance > customized > header , you can find enabled text shortcode. There you can manage your url. Thanks
Commo’n buddy, I made two inquiries I thought?
Even your response does not cover properly my first question. In Header? Where in header can I find the shortcode settings?
Unfortunately, i dont have enabled text shortcode option under header. Appearance – Customie – Header (header general, header top, header middle, bottom etc.) No shortcode option Sir.
I don’t think you are getting what I really want. I just need a simple guide how I can get to edit the Donate button and the url. Also, I still have a second question pending on Stripe. I have bought themes before and did not have to send a single mail to find my way through. What exactly can the problem be here with you guys. Like I don’t get it mhen!.... Your link above doesn’t fix my problem please.
Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Because not sure exactly where you want to update url. So please post ticket with screen shot. Thanks
Done.
Now all you guys just went mute. The Donate button redirect to this url https://elementor.zozothemes.com/zegen/donate-now/.....Can someone please guide me n how to route this to my preferred url?
Yes please check Header -> Top header -> Custom text you can change the url here…
I just purchased. How do I get stripe as an addition to the payment gateways? Must I pay to get it or how do I activate it if it’s part of the theme?
yes you need buy additional third party plugin for that or free version from WordPress plugin https://wordpress.org/plugins/stripe-payments/
Thanks
fine
Hi, i find it difficult to modify the header of the Shop, Shop tag and Blog page. I did it for every other page from clicking into the “page edit” and did it under “header”. I did the same for Shop and Blog but didnt reflect, I dont know how to do it for “Product Tag Page” . I appreciate your prompt response.
Please submit ticket will help you
Hello! WHen installing the demo content – do all my previous images, pages and posts stay or will they be deleted?
Hi everthing will stay. But always take backup and try fresh installation for demo else install theme and arange layouts using your existing pages. Thank you
Hi, I just bought this item and I have come across as many issues.
1- The footer does not want to expand completely. 2- The sermons do not work, the videos do not appear in pop-up windows and the audio does not even have a pause. And then it does not allow me to navigate or click on another page
3-The content of the minstrels page disappeared, only the header and footer appear. Also appears a mobile menu on the top.
4-The ministries single page: I replace the 3 images but still appearing the old ones.
Also, local videos or audios are no longer used these days. People prefer to save that time and space by embedding media files from external resources like YouTube and SoundCloud. That doesn’t work for me.
Hi,
Sorry for long delay, Please submit ticket with admin login details here https://zozothemes.ticksy.com/ also post above issues we will check immediately..
Thanks, zozothemes
Ok, I will submit a ticket. Thanks
Also, these are some question that my customer is asking me.
1- Does the events that show up on the home pages automatically transfer and update from the events tab for the month?
2- If we want to do online registration for certain events can that be done on the website.
3-The pastor uses an outline when he preaches, the people that are watching the live link would like to have the outlines while they are watching. Can we add that to the website so that they can print prior to the Sunday service.
Did you get answer from our support center?....
No yet
Ticket id please
But you just can awnser me the simple question above
1- Does the events that show up on the home pages automatically transfer and update from the events tab for the month?
2-If we want to do online registration for certain events can that be done on the website.
3-The pastor uses an outline when he preaches, the people that are watching the live link would like to have the outlines while they are watching. Can we add that to the website so that they can print prior to the Sunday service.
Hi,
Sorry for delay, both all 3 points have to customize the code completely and there is no option in the theme.
Thanks,
zozothemes
Recurring events not availabe, church events are recurring / repeats every Sunday. You have to create several events for Sunday service, one event for each Sunday. Not user friendly and waste of time
Sorry for inconvenience, Please we not mentioned any where is recurring events is possible with this theme. Sure recurring is not possible with the event plugin. If you need that feature we can develop for you separately.
Hi, I’m having issues with the Zegen mailchimp subscribe footer widget. I added the API under ‘customize’, still nothing. Need your help.
submit ticket will help you….
Uploading Sermons, there should be option to use Vimeo or YouTube links, time consuming uploading mp4 videos. This is not user friendly at all
Will add those feature in next release….
Love this theme so much! Just purchased it. is there a way to put the logo Above the menu? So the menu is under the logo ? Thanks!!!!!
Yeah of course! We can add where ever we want using customizer. Please check it out our online documentation still having questions please contact our support center. Thank you
Submitted a Ticket 
the online documentation didn’t help with that.
ok replied i think…
hello, does your donation accept other payment method except from paypal like paystack and others
Yes it supports all major payment gateways….
Pre Sale Question Please is your theme compatible with buddypress plugin?
Yes it was compatible with buddypress plugin.
Hello This is my website: http://mtpocono.brandmysalon.website/
Elemetor is not loading for ZenCore plugin. If I deactivate this plugin then it’s working, But I need to use this plugin as I already created some structure on this. Please get this resolved for me or send update version plugin for ZenCore.
Sure submit ticket will help you https://zozothemes.ticksy.com/ please add admin logins and screenshot of the issue..
Hello It’s still not done yet
Please update theme to latest version 1.0.8 as your theme still using old version copies 1.0.6 Update will fix those issues and sure it will work. For update instructions please use this plugin https://envato.com/market-plugin/
Hello I have update the theme but it’s not still not working
please check and I need to get this done asap
Uncaught TypeError: Argument 1 passed to Elementor\Controls_Stack::sanitize_settings() must be of the type array, null given, called in /home3/brandmysalon/mtpocono.brandmysalon.website/wp-content/plugins/elementor/includes/base/controls-stack.php on line 1012 and defined in /home3/brandmysalon/mtpocono.brandmysalon.website/wp-content/plugins/elementor/includes/base/controls-stack.php:2038 Stack trace: #0 /home3/brandmysalon/mtpocono.brandmysalon.website/wp-content/plugins/elementor/includes/base/controls-stack.php(1012): Elementor\Controls_Stack->sanitize_settings(NULL) #1 /home3/brandmysalon/mtpocono.brandmysalon.website/wp-content/plugins/elementor/includes/base/controls-stack.php(1789): Elementor\Controls_Stack->get_data(‘settings’) #2 /home3/brandmysalon/mtpocono.brandmysalon.website/wp-content/plugins/elementor/core/base/base-object.php(132): Elementor\Controls_Stack->get_init_settings() #3 /home3/brandmysalon/mtpocono.brandmysalon.website/wp-content/plugins/elementor/core/base/base-object.php(40): Elem
bug report
I already gave you the access, please fix this. It’s urgent
Updated plugin too ?
Send me ftp details please
Hello, How to remove/replace cross images?
1. Please tell me that when we open donation link, how to remove the top middle of cross symbol with blood. 2. When we put a mouse on the Our Ministries, its pop-up as cross with red images. So can you help me to replace those all?
Hi its base design of the theme. We can change using small css changes. Please can you contact our live char or post ticket in our support center https://zozothemes.ticksy.com/. Thank you.
Tema muito bom sem reclamação nota 1000
Thank you…
Please how do I remove the address on the top left corner of the home page? Thanks!
Please got to Appearance -> Customize -> Zegen Theme Options -> Header -> Header General -> Custom text -> Address Custom Text you can change here…
I tried what you suggested but there are no options under header general for me to proceed to custom text. I also opened a ticket on your website on the same issue. Please advice. Thanks!
ok sure, please provide admin login details via ticket…
Please i sent the admin login details via ticket #2607957. Thanks
ok
Issue still not fixed. Thanks!
replied admin logins not working…
