666 comments found.
You can´t still have category hierarchy on the shop page. This is a huge problem.
Hello, @andreasenemyr,
I have just tested it at my end on my test site with the very latest version of the Theme and it is working perfectly fine for me, please see the below given screenshots and make sure that you are using the very latest version of the Theme and Plugins and check back after removing the cache.
https://postimg.cc/DSK02yZV
https://postimg.cc/kVY7tnng
Regards don-themes.
Hi, thanks for this awesome theme. Can i try the theme demo 22 with demo credentials prior to purchase please? Thanks
Hello, @dealshoptime,
First of all, thanks for showing your interest in Riode WordPress 
Sorry to say that but there is no such policy, you can only check the backend after purchasing the Theme.
Regards don-themes.
Ok thanks it is understandable sir. But, is there a money back policy if the theme didnt work for me after some time? Thanks
Also please, can i do like the woodmart theme where in mobile the bottom scroll bar changes at the product page, cart and checkout? Thanks
is your theme works with Gutenberg or not yet? Ohh ok sorry found your answer in an earlier post.. Hopes you will include the demos soon, it will help a lot..
Hello, @dealshoptime,
1. No sorry to say that but there is no such Money Back policy.
2. Can you please share the screenshot of the bottom scroll bar you are talking about so that I’ll check and help you out in solving your issue.
3. Sound’s Good!!, that you have found the answer.
Regards don-themes.
Hello. The support system cant allow me access to pot a ticket. You have any issues about it?
Hello, @ideasfan,
Please share your Theme purchase code PDF file with me via my email donaldaizaz@gmail.com so that I’ll check/verify and create the support account for you.
Regards don-themes.
Hi. I wanted to ask . Do you going to make this demo Gutenberg compatible in future..?! Elementor and other page builders are not performance friendly and with new google core web vitals update, Gutenberg is best option so far… So, are these demos going to be converted into gutenberg or you going to stick with Page Builders..?! Thank You
Hello, @DarkC0d3r,
First of all, thanks for showing your interest in Riode WordPress
Yes, we are planning to built the Demos with Gutenberg page builder as well and our development team is working on it and soon we will release an update of the Theme with Gutenberg compatibility, so please be patience and stay tuned
Regards don-themes.
Hello I have just purchased this theme and never set up a support account previously. How do you contact support for Riode? Non of the links work that are on the theme when you click support it says the link is broken and when I go to this page; https://d-themes.com/support/?envato_item_id=30616619 it says my credentials are not correct when I say sign into support or tells me my email already exists when I want to create a support account?
Hello, @Shash247,
Please share your Theme purchase code PDF file with me via my email donaldaizaz@gmail.com so that I’ll check/verify and create the support account for you.
Regards don-themes.
Hi, I want to know if license for WpBakery is included or this theme is only compatible and I have to buy WpBakery
Hello, @manuelvita96,
First of all, thanks for showing your interest in Riode WordPress
WP Bakery plugin is included in the Theme package but not its license.
You can always get the latest updates of the Premium plugins with the theme update.
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by don-themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, don-themes.
Hello,
I think that something is wrong between Riode and the plugin YITH WOOCOMMERCE WISHLIST,
It doesn’t show the good translation, when I set another theme, the localisation is good
Sorry for my bad language 
In french:
la traduction française du plugin plugin YITH WOOCOMMERCE WISHLIST présente des bugs avec le thème Riode, et traduit d’autres termes que ceux du fichier
j’ai testé avec un autre thème et la traduction du plugin est parfaite, donc je pense que cela vient de Riode
Merci de me lire
Cordialement
Hello, @Babeth47,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards don-themes.
Thanks, I resolved the problem above, I often work in local. Another problem and its appears on your site démos too, : on menu with Androïd smartphones, if I want to use the search fied and type keywords, the smartphone keyboard appears and immediately, the menu is closing, (only with Androïd), I have tried to an upper z-index with élémentor, but it doesn’t work, Thanks for you response Riode is a super theme
Hello, @Babeth47,
Can you please share the Demo URL having issue and also the small video clip of your issue as well so that I’ll check and help you out.
Regards don-themes.
Hello, the link of a video showing problem : https://streamable.com/gil4cx As you can see, as soon as I type in search field, le keyboard appears and immediately, the menu is closing, so, we can’t access to the search it’s happen only with Androïd Regards
Hello, @Babeth47,
Thanks for your time for creating the video, I am very pleased, and I confirmed that this is the issue, and I am forwarding this to our development department for testing it in deep and try to fix it soon with the upcoming update of the Theme so please be patience.
Regards don-themes.
My client is very angry, we are losing sales, why don’t you help? What happens?
Hello, @eunaomeperdi,
I have just confirmed from the support department and they said that they already replied to your support ticket #1434, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards don-themes.
Hey i have a problem in my home with food template, biggest produts in second line, i dont have create account in your support site, all my email boxes received this messagem Your account already in use, what the hell?
Hello, @eunaomeperdi,
Please share your Theme purchase code PDF file with me via my email donaldaizaz@gmail.com so that I’ll check/verify and create the support account for you.
Regards don-themes.
Ja tem mais de 3 horas que estou tentando contato e não consigo de jeito nenhu, sistema de tickets de vocês não funciona, email que me enviou, eu mandei os dados e até agora não obtive nenhuma resposta, por favor tenho pressa
Hey Bro open my ticket, but no supported, shame, my problem is terrible urgent
We’ve run several tests, but we can’t find the fit that’s adding the images and changing their size.
We check the php version, disable plugins, disable the cdn and also test each plugin individually, among other tests, even so the images continue to be displayed and with changed size.
Hello, @eunaomeperdi,
I have just confirmed from the support department and they said that they already replied to your support ticket #1434, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards don-themes.
Hi
In your demo there are some nice (element) pages like
https://d-themes.com/wordpress/riode/elements/product-tag/8-column/ https://d-themes.com/wordpress/riode/elements/product-category/shoes/etc.
Where all these elements / pages are located? I am using wp bakery.
Thank you
Hello, @gneto,
1. These pages are only for the dummy purpose and to show the customers that they can achieve same using our Theme, so if you want to set the 8 columns for your Shop/Category pages you can simply achieve it using Theme Options under Riode >> Theme Options >> WooCommerce >> Shop Pages as showing below as per your requirements.
2. For the Sidebar setup, please read the below given article and all about it in our detailed Theme Documentation:
https://dthemes.freshdesk.com/support/solutions/articles/66000484959--6-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
https://d-themes.com/wordpress/riode/documentation/2021/02/01/sidebar-widgets/
https://d-themes.com/wordpress/riode/documentation/2021/02/01/sidebar-setting-of-page-layout/
Regards don-themes.
Hi,
Thank you for your reply
I thought that all those element pages were demo pages and I failed to import them.
Regards
Hello, @gneto,
No mate, those were only the dummy pages
Regards don-themes.
Purchased this theme, says my email address is already in use when I go to make a support account, so when I try to log in it says the account does not exist.
Hello, @alexfilutze,
Please share your Theme purchase code PDF file with me via my email donaldaizaz@gmail.com so that I’ll check/verify and create the support account for you.
Regards don-themes.
Hello, I would like to buy theme; but ı want to know if I buy once can I use different demos on different domains? or should I buy it for every domain seperatly?
Hello, @rkeles,
First of all, thanks for showing your interest in Riode WordPress
One single license for one single site/domain/IP only, this is Envato policy and you may wish to confirm from them as well, so you have to purchase separate licenses for different domains.
Regards don-themes.
Hello sir,
I have your theme on my website.but because of some reasons I have to delete the theme.now I want to reupload the theme but while setup it is asking for purchase code when I entered the purchase code it shows only one website can use the license.Is there any solution to upload the theme again and setup in my website.
Hello, @skasim,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards don-themes.
Great , Thank you
You’re Most Welcome!!
Hi,
There are two thing I wish to modify and I cannot find how.
1) How can I disable the “It was purchased 10 minutes ago…” feature?
2) How can I completely remove the product rating? I have untick the comments on each product, but there are still stars visible in both product page and products list page.
Thank you
Hello, @gneto,
1. Please read and follow the instructions written in the below given article: https://dthemes.freshdesk.com/support/solutions/articles/66000485859--9-how-to-enable-disable-sales-pop-up-in-riode-wordpress
2. Please read and follow the instructions written in the below given article: https://dthemes.freshdesk.com/support/solutions/articles/66000484974--8-how-to-enable-or-disable-star-rating-on-product-pages-
Regards don-themes.
Thank you so much.
You’re Most Welcome!!
Hello, I have a problem with my Purchase Code. Due to errors on my website, I had to install a new database in wordpress. On the new website I am trying to install the Riode theme but it does not work. Purchase code to activate the theme. I would like to ask you to reset your Purchase Code please
Hello, @domat,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards don-themes.
Hi, I switched the showtype of products in the store to the list, and then go to another category, the display of products becames broken – the image of the product becomes full screen. I tested this bug in some demos on your website. Can you fix this bug? You can watch this bug https://www.youtube.com/watch?v=81Wdb1yPf-Y
Hello, @romspik,
Thanks for your time for creating the issue video, this is very appreciated, and yes I have just tested it on our Demo site and confirmed this issue, so I am forwarding this to our development department for fixing it on our Demo site asap… please be patience.
Regards don-themes.
Hello, I would like to know what plugin did you use for the social login and signup in the demo.
thank you.
Hello, @KimAbdu,
We have used Nextend Social Login and Register plugin on our Demo site: https://wordpress.org/plugins/nextend-facebook-connect/ for social Login.
Regards don-themes.
Hello, when i am trying to add a variable product to the cart , i am getting the error “Please choose product options by visiting ” although i am selecting attribute for the product (eg color). Can you please help ?
Hello, @roicrunch,
Please make sure to set the setting as showing in the below attached screenshot from WooCommerce >> Settings >> Products >> Inventory…
Regards don-themes.
Setting are exactly the same with your screenshot. I didnt have this issue with the previous template and when i switch themes i dont have any problems either
Hello, @roicrunch,
OK, then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards don-themes.
I am wondering whether to get this theme or Woodmart. Is this sort of header available with Riode? Where you have categories under the main header? https://woodmart.xtemos.com/shop/demo/coffee/ THANKS!
Hello, @bexibex,
First of all, thanks for showing your interest in Riode WordPress
We provide Custom Header Builder for creating your own Custom Header as per your requirements, You can check all our Demos here: https://preview.themeforest.net/item/riode-multipurpose-woocommerce-theme/full_screen_preview/30616619?_ga=2.56453870.494090189.1623136232-1116181755.1598939935 and you can check almost the same header Demos listed below and after purchasing the Theme, you can go with any one of the following.
https://d-themes.com/wordpress/riode/demo-27/
https://d-themes.com/wordpress/riode/demo-28/
https://d-themes.com/wordpress/riode/demo-29/
https://d-themes.com/wordpress/riode/demo-34/
https://d-themes.com/wordpress/riode/market-1/
Regards don-themes.
Hi, about my recently viewed products, all the product title’s href is missing, when i clicked the title name, it just go to the same product page. how to solve this issue?
Hello, @kmgiam,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, otherwise please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.Regards don-themes.
