573 comments found.
how to deactivate license?
Hello, @zumaxb,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
Wonderful, thank you. Works perfectly!
You’re Most Welcome!!
Hello,
The website I had used Riode has been shut down a few months ago. I cannot remember if had de-registered your theme before the hosting termination. I would like to use it for another website. Should I try to use it and see how it will proceed?
Is it working with php7.2? The site (e-shop / woocommerce) I’m planning to use it runs 7.2. I cannot use 7.4 because it crashes. So I need to use 7.2 for a while and after installing Riode I will switch to 7.4
Thank you
Hello again, please ignore my second question.
If I will import a demo to have all settings, will it erase all existing products?
Thank you.
Hello, @gneto,
1) Thank you for reaching out to us. Envato policy states that one standard license is valid for only one website, and running multiple websites on a single license is considered a copyright violation.
https://d-themes.com/wordpress/riode/documentation/2021/01/28/product-registration/
To ensure compliance with our licensing terms and to avoid any potential issues, I recommend checking whether you had de-registered the theme from the previous website before its hosting termination. If you did not de-register the theme, it’s essential to do so to release the license associated with the old website, Alternatively, please let us know, we will reset it for you.
Once you have confirmed the de-registration, you should be able to use the theme for another website without any problems. If you encounter any difficulties or have further questions, please feel free to reach out, and we’ll be happy to assist you.
2) The minimum requirements for the theme and plugins are PHP 7.4.
3) Importing the demo will not remove your existing products. During the import process, you have options to control the impact on your current content, such as choosing not to override existing products.
https://postimg.cc/Lq467D0x
The suggested sequence involves importing the demo first, from scratch, and then separately importing your products.
Regards don-themes.
Hello,
Thank you for your reply.
I cannot remember if I had de-registered the theme. I didn’t took a note too.
One option is to use the cpanel full account backup and recreate the hosting account – the domain name has not expired yet. I will check and then terminate the account again.
If no luck, how can I contact you to reset it?
Regards
Hello,
I restored the old website, I had forgot to de-register. So I de-registered and I terminated the hosting.
So everything is fine, I can use the licence for a new website.
Thank you for your support.
Hello, @gneto,
Sound’s Great!! You are the best… 
Feel free to write back to us anytime if you have more concerns, we are always here to help you.
Have a nice day.
Regards don-themes.
Thank you
You’re Most Welcome!!
Riode and Porto seem to come from different authors, but they are very similar. Can you please tell me what is the difference between these themes ? Is the functionality of Porto fully available in Riode ? Or are these themes not related to each other at all ?
Hello, @Zkkins,
Well, Porto and Riode both are good at performance, functionality and design. But Riode is a new trending eCommerce theme including many outstanding features for clients. Especially, it’s fully customizable and easy to use.
On the other hand, Porto also have their own captivating features.
To better understand the functionalities of both themes, I recommend checking the official documentation for each. You can find detailed information about their features, settings, and any unique aspects they offer. Here are the links to the official documentation for both themes:
https://www.portotheme.com/wordpress/porto/documentation/
https://d-themes.com/wordpress/riode/documentation/
Feel free to explore these resources to gain a comprehensive understanding of each theme’s capabilities. If you have any specific questions or need further assistance, please don’t hesitate to ask.
Regards don-themes.
I can’t create an account on your website; I can only do it through email. After installing Riode, it seems there are various issues. Please take a look at the attached images. How can I resolve this problem?
Thank you. https://imgur.com/undefined https://imgur.com/jc9t1AhHello, @asong528,
In order to align these elements, You need to edit the Header with the page builder(Elementor).
Just navigate to the WP-Dashboard panel >> Riode >> Look for Templates >> Header Builder >> Edit the header with the Elementor.
Now in Elementor editing panel, you can align these elements by moving them down by setting the margin.
See Screenshot: https://postimg.cc/sGRV43Yr
By doing configurations, you can set these elements per your requirements.
If you have any other questions, feel free to contact us.
Regards don-themes.
Why my heading font size too big and paragraph font size too small? How do I fix it?
Hello, @AbrarHa,
Can you please be more specific in this regard by sharing the Image(s) or Video(s) of the mentioned concern along with the exact Page URL so that we can better assist you?
Note: In order to solve the issue on your site, We request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can check and help you out in resolving your issue.
Regards don-themes.
Hi. Great solution, but I have a question – is it possible to set different header on different pages in your theme? For example, for the main page the header1, for the product page the header 2. Thanks
Hello, @mishasmile,
You can definitely set different headers for different pages in the Riode theme. To achieve this, you’ll need to utilize the Templates Builder feature within the theme. Here’s a step-by-step guide to help you accomplish this:
Create Custom Headers: Start by using the Templates Builder feature to create the headers you want. You can design Header 1 for the main page and Header 2 for the product page, for example.
Assign Headers to Pages: After creating your custom headers, you’ll need to assign them to specific pages. You can do this through the layout options in the theme settings. Here’s how:
Navigate to WP-Dashboard >> Riode >> Layouts. There you will see the different pages layouts.You can specify headers for different pages there.
Tutorial Video: For a more detailed explanation and visual guidance, you can check this video tutorial. It will walk them through the process step by step and provide a clearer understanding of how to set different headers for different pages using the Riode theme.
Video: https://uploadnow.io/f/jVQZY4r
Regards don-themes.
I switched themes in testing and when I switched back all of my Riode theme customizer edits reverted as well as the Riode page layouts (colors, fonts, logo, layouts, woocommerce options, etc.)! I have opened a ticket about this as well but it is a crucial issue others should know how to fix and there’s nothing in the documentation about it.
Hello, @springmeadow,
If you were using a staging site, then you can import theme options by navigating to your Dashboard > Riode > Theme Options > Advanced > Import/Export/Reset. You’ll find the option to download Theme Options: https://postimg.cc/MfXpZ6x7
However, for a full backup of your site, the theme itself does not provide this functionality. In this case, you may need to reach out to your Hosting Provider and inquire if they can offer a solution or option to run a complete backup of your site.
Looking ahead, it’s advisable to maintain a backup of your site before making any changes. This can be easily accomplished using various backup plugins. One of the commonly used plugins for this purpose is UpdraftPlus WordPress Backup Plugin: https://wordpress.org/plugins/updraftplus/ .Keeping regular backups ensures the safety and security of your website during any future actions or changes
Hope you have understood.
Regards don-themes.
Yikes! Switching the theme for troubleshooting is one of the most basic steps to take with Wordpress. The fact that doing so could lead to needing to restore a backup is completely unacceptable for my purposes.
Hello, @springmeadow,
Sorry for inconvenience caused while using the Riode theme. We have already replied to your support ticket, please check back our reply there and then reply back to the ticket accordingly.
Regards don-themes.
Hi there…
Your support page has a critical error.
I have an issue when importing Templates from Riode Studio. I get this error message.
“Security issue found! Please try again later”.
Thanks
Hello, @getmebranded,
To resolve the issue you’re facing, you can follow these steps to reactivate your theme license using the same purchase code:
Log in to your website’s WordPress admin panel.
Navigate to the ‘Riode’ and Look for the ‘License’ or ‘Activation’ tab
Click on the ‘Deactivate License’ button to deactivate the theme license.
After deactivation, you can then re-enter the same purchase code in the ‘License’ or ‘Activation’ tab to reactivate the theme.
After re-activating, checkback your site again. Hope so you will get a desired result.
Regards don-themes.
Perfect… thank you. Great theme by the way.
You’re Most Welcome!!
Will you be adding compatibility/converting the Elementor sections to flexbox containers? Elementor rolled out this feature last year and it’s supposed to help with page load time and allow more control over layout. The auto convert feature in Elementor screws up many of the Riode blocks currently.
Hello, @springmeadow,
Thank you for reaching out and sharing your valuable feedback and suggestions regarding Elementor compatibility. We truly appreciate your input, as it helps us enhance the user experience for our customers.
I am delighted to inform you that we have indeed been hard at work on improving theme compatibility, and we have recently updated our theme to include support for Elementor’s Flexbox containers. This update can address the issues you have encountered and ensure a smoother experience when using our theme alongside Elementor’s new features.
Your input is invaluable to us, and we are committed to delivering the best possible experience to our users. If you encounter any further issues or have additional suggestions, please don’t hesitate to reach out. Your feedback is crucial in helping us provide the best service possible.
Thank you once again for your feedback and for being a valued member of our community. We look forward to providing you with a seamless and enjoyable experience.
Regards don-themes.
Hello, @everyone,
I am here to make an announcement:
We are delighted to inform you that the issue with our support system, documentation, and demo site has been successfully resolved. You can once again access our Theme Documentation, Demo site, and Support System with ease.
We sincerely apologize for any inconvenience you may have experienced. The issue was attributed to a server problem, which our development team has promptly and effectively addressed.
Thanks for your love for don-themes. Enjoy using our themes.
Regards don-themes.
I also can’t create a support profile, I enter my purchase code and nothing happens. I’ve sent an email to the developer profile through Envato and I sent an email to newsmartwave@gmail.com which is linked on the support login page w/ no response.
Hello, @springmeadow,
Please share your theme purchase code PDF file with us via our email: donaldaizaz@gmail.com so that we will check/verify and create the new support account for you.
Regards don-themes.
Thanks, I did so yesterday. Waiting to hear back.
Hello, @springmeadow,
About our support login issue, recently we encountered a server fault error. I want to assure you that our dedicated development team is already hard at work to resolve this issue As quickly as possible.
Thank you for your patience, and please accept our sincerest apologies for any inconvenience this may have caused you.
Regards don-themes.
Hi there something wrong with yours support page i cant login
Hello, @kapamarou,
What exact error are you facing while trying to contact us via our support system? Could you please share the screenshot.
Regards don-themes.
Hello, your website is offline
Hello, @oaguilerarodrigues,
Sorry for the inconvenience, but the demo server is in maintenance mode, we are updating it and it will be back up soon, we will notify you again here, thanks for your patience.
Regards don-themes.
Hi! Since the second to last update, I have been having problems with JavaScript on my site. The errors are not constant, but when they do occur, they significantly affect the functionality of my site.
The errors that appear in the browser console are
1. Uncaught ReferenceError: Riode is not defined in (index):6878:2
2. theme-async.min.js?ver=1.6.4:1 Uncaught TypeError: Cannot read properties of undefined (reading ‘addEventListener’) at e.init (theme-async.min.js?ver=1.6.4:1:108315)
Since these errors occur intermittently and started after the penultimate Theme Riode update, it is a challenge for me to identify and fix the problem on my own. I would greatly appreciate your help in investigating and resolving this problem.
Thanks!
Hello, @abreocorp,
Can you please elaborate on your issue by making a detailed video of your issue and share it with us via our support system with your site Credentials so that we can check and provide you with a proper solution to solve your issue?
Also, we request you please share the URL of the page where the issue actually persists.
Regards don-themes.
Is it possible to get the current parent subcategories as oppose to all categories using the riode product category widget?
Hello, @drew69,
We regret to inform you that it is not possible with the theme options by using Riode Widgets.
Riode widgets allow you to show or not only children categories of parent categories. To oppose the current parent subcategories to all categories, It requires extra customizations.
According to Envato Policy, our item support is dedicated to addressing issues related to Theme Options and ensuring that you have a seamless experience with the features, styles, and functionalities as described on the item page. Any requests for extensive customization or enhancements fall outside the realm of our standard item support.
If you wish to proceed with customization, we offer paid Customization Services provided by our dedicated team. You can reach out to our Customization Team by contacting them at the following email addresses:
ptheme.customize@gmail.com pthemes.developer@gmail.comOur Customization Team will be more than happy to discuss your specific requirements and provide you with a tailored solution to meet your needs.
Alternatively, if you prefer to work with a third-party developer of your choice, please feel free to do so.
Regards don-themes.
Hello, where I can find Contact form styles ? 1) 3 different contact page layouts 2) Additional pages: Contact us, 3) Contact and newsletter forms
or this page https://d-themes.com/wordpress/riode/elements/contact-us/ ?
Hello, @Yevmart,
We have already replied to your same issue ticket #29784 so we request you to please check our reply into your support ticket and then reply back to it accordingly and please do not communicate for the same issue at multiple places to avoid inconvenience.
Thanks for your understanding.
Regards don-themes.
Ajax Error – Cant Update Riode Core
Hi, Thank you for a great theme. I was able to update Riode to 1.6.4 but the Riode Core plugin won’t update. It reads “Ajax Error”. Is there a fix or work around for that, please? Thank you!
Hello, @shop4340,
Please navigate to Riode >> Theme License and un-register the theme from there and then re-register the theme with the same purchase code.
After that please navigate to Appearance >> Install Plugins and try to update the plugin from there one by one.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we will check and help you out in resolving your issue.
Regards don-themes.
Thank you! That worked very well. It’s all updated now Best wishes of great success!
You’re Most Welcome!!
Hi? After an update my website is broken and show theses errors :
Warning: Undefined array key “simple” in /home/oqsu7466/bacelight.com/wp-content/themes/riode/inc/general_function.php on line 1235
Warning: Trying to access array offset on value of type null in /home/oqsu7466/bacelight.com/wp-content/themes/riode/inc/general_function.php on line 1235
Warning: Undefined array key “simple” in /home/oqsu7466/bacelight.com/wp-content/themes/riode/inc/general_function.php on line 1241
Warning: Trying to access array offset on value of type null in /home/oqsu7466/bacelight.com/wp-content/themes/riode/inc/general_function.php on line 1241
Can you help me please with that ? The domain : bacelight.com
No response ?
Hello, @syndiaye,
Could you please contact us via our support system with your site WP Admin URL and Credentials and also with the Cpanel Login details as well so that we will have a look into it for you on your site and help you out.
Regards don-themes.
Hi, The attached is the checkout page of my website, the payment gateway “paystack” has refused to load or pop up, I have tested this on both a live and test environment, I think the theme is preventing it from working properly. https://postimg.cc/crdSPmVZ
Hello, @tosereojeme,
We have checked and replied to your support ticket #29520 for the same issue, please check back to your support ticket reply now and then reply back to it accordingly.
Regards don-themes.
Hello I want to remove my current license from the last website it was attached to, I no longer use the website it expired. I want to install the theme on my current website
Hello, @tee2dkay,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
