225 comments found.
Why on mobile phone slider with plans don’t dissapear, it’s look so bad. Tab called “GARAŻ” is showing under other tabs (https://ibb.co/gPBMLwn) Please check it: apartamentylwowska.pl
Hello,
Sorry, your screenshot doesn’t work.
I checked your website and plans are displayed on mobile:
https://prnt.sc/26vnue6 https://prnt.sc/26vnupx Thank you.Yes, but tab “GARAŻ” is showing every time under other tabs, it shows on your second screenshot
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I don’t have support already, this is bug and please tell me how to fix this
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello,
Sorry for delayed reply – we don’t work on weekends.
We appreciate your interest in our theme!
Sure, you may change this style form side menu to default top menu.
Also our Tech support team will be glad to assist you.
Thank you.Hello, I import demo content, on page: https://apartamentylwowska.pl/home-2/#plans Tabs don’t work properly, sometimes i must to click a few times to change tab. Please check it
Hello,
Thank you for reaching out to us!
We tested switching tabs in Chrome and Firefox and could not reproduce the issue. Could you specify the device you use and provide the video illustrating the issue in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you!
Regards
Another question, can agents upload their properties? Can these properties be reflected in a section of the website and the forum?
If this works I would buy immediately.
Hello,
Thank you for contacting us!
It sounds like a fantastic idea, but we do not have such a feature. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hello, good day, I want to know if the users who are in the forum can publish their properties? Is it compatible with Gamipress and membership?
since I want to make a selective group of members and for that they understand there they must pay a membership.
Hello,
We appreciate your interest in our theme!
Unfortunately, such functionality is not included in the theme by default. It should be added by means of some extra plugins and customization. Also, we cannot guarantee full theme compatibility with Gamipress since it is a third-party plugin, and we have not tested it with the template.
However, you may try using the plugins. In case some additional stylesheets are required for their theme compliance, our Custom studio will be happy to assist with it. To proceed, could you please submit a request to the “Get a free quote” category at https://themerex.net/support/ ?
Regards.
Hello! I’ve bought the theme and installed it but it doesn’t look at all like in the description. It’s just a blank page. Can you help me get the standard template as default? The domain where i’ve installed it is https://hubresidence.ro/ . Thank you!
Hello,
Thank you for choosing our theme!
Please ensure that the plugins and demo data have been installed successfully using the guide – http://windsor.themerex.net/doc/#plugins_installation
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you.
Thank you!
Hi, I´ve installed the theme and it didn´t work. Asking for support I was told that “the installed CSS theme is not compatible with the installed components. You would have to use the old theme or contact the new theme provider to fix the script problem.” So here I am.. Can you help in this? Thank you in advance.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ to get qualified help. Our Tech Support team will assist you as soon as possible.
Thank you!
Hi, where from can I download the update file for the theme?
Also should I update Wordpress and all plugins and than update the theme or do it in different order? Thank you
Hello,
Thank you for contacting us!
To download the updated version of the theme please log into your ThemeForest account and navigate to “Downloads” tab.
Also, please note that the package includes Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard – http://windsor.themerex.net/doc/#theme_update_plugin
Before you go ahead with the update, please make a full backup. You may update WordPress, theme and plugins in a different order.
Thank you!
One more question – above in comments I saw that the font supports Cyrillic, but has to be regenerated. Can you advise me how to do this?
Will be very thankful!
The main font used on the site PT Sans Narrow supports Cyrillic by default. TeX Gyre Termes Supports Cyrillic as well but should be regenerated in Fontsquirrel choosing Subsetting “Cyrillic” – http://prntscr.com/16gckaj Please check this guide – https://themerex.net/wp/create-webfont-kits-using-font-squirrel-generator/
The font used for titles (Antonio Google font) does not support Cyrillics so you may replace it with any other Google or custom font which supports the characters you need. – https://themerex.net/wp/add-new-font-to-wordpress/
Regards.
Hello, when i try to submit new ticket it was showing “Your Support is expired, you can renew it here.” in https://support.themerex.net/submit/, hence i clicked to renew and paid 24dollars using paypal and clicked on return to merchant , if i try to submit new ticket again it is asking me to renew support. Please help me
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will assist you as soon as possible.
Regards.
Support
Themerex Portfolio
Website
Hello, if I tried to move content to scroll updown using side anchors, nothing is working, if we click on contacts it is not going to contact section instead of this it is moving to upper home slider if we click on any side options. Even I tried enabling and disabling anchor to scroll option but no use. Please help me
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Support
Themerex Portfolio
Website
Hi! When will be next theme update? January is so far
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://windsor.themerex.net/doc/#theme_update_plugin
Currently, we are planning a new release. But the testing process will take some time.
Regards.
Support
Themerex Portfolio
Website
Hi, this theme support multiple currencies at the same time?
Hello,
Thank you for your interest in our theme!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
hello, i am working on my client website … he purchased this theme form you. but i am facing 2 issues…
1: we want transparent menu .. how to achieve that ? 2: there is no option of sticky menu .. how to achieve that ?
https://squarelodge.com here is website link ..Hello,
Thank you for contacting us!
Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
Support
Themerex Portfolio
Website
pre sale question :
Instead of vertical sticky menu can i make Top bar sticky menu after Scrolling Main page Slider ?
Hello,
Thank you for your interest in our theme!
Absolutely! You can easily change the position of the menu to top. Please review the screenshots: https://prnt.sc/y05h45 and https://prnt.sc/y05ex7
Regards.
Support
Themerex Portfolio
Website
Can you help fixing the slider to Safari? https://prnt.sc/wbwt0g
But they are all ok in Slider Revolution settings..
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Ciao! Il tema non supporta PHP 7.4?
Hello,
Thank you for contacting us!
The theme supports PHP 7.4. Please feel free to use it.
Regards.
Hi, I have problem with the homepage. When I set homepage as another page, Such as Galerry as Homepage. The Galerry still has the Slide revolution, I cannot delete it. Pls help me
https://uphinh.org/image/homepage.uWDzFCHello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Please submit a support ticket at https://themerex.net/support/
Regards.
Why is there no solution for fonts ?? I want to change your fonts! I do not see an option for change and all the solutions are crooked too!
Hello,
Thank you for contacting us!
To change the font please use the following tutorial: https://themerex.net/wp/add-new-font-to-wordpress/
Regards.
Hi..My Website Pages are Scrolling top to Botton, and Sections are Shaking when scrolling..Could you tell me solution for this one..
Hello,
Thank you for contacting us!
This issue occurs in the latest Chrome versions. You may temporarily disable the scroll to anchor in Appearance ->Themerex Addons -> Shortcodes.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Ciao trovo questo errore con php aggiornato a 7.2 /wp-content/themes/windsor/includes/lists.php on line 396
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/
If your support expired, please use option “Presales Question” at https://themerex.net/support/.
Regards.
