670 comments found.
does your support to register hotel resort and homes and user register their homes … like this.. https://www.onefinestay.com/
Hello,
Zante is suitable for single hotels not for properties or listings.
Best Regards,
Eagle Themes
I’m from Brazil, can I edit the pages with element and checkout with woocommerce and receive payments with stripe? since he doesn’t accept the insurance pay, right?
Hello,
1. You can edit the pages by using WPBakery Page Builder.
2. We don’t use WooCommerce for the booking system.
We’ve built our own booking plugin and Stripe is supported by default. You can accept payments through Stripe without the need for any other plugin.
Best Regards,
Eagle Themes
Or accept payments in PLN?
Hello,
at this stage, the supported payment gateways are PayPal, Stripe, 2checkout, PayU India, and Paystack.
For Poland, PayPal, Stripe, and 2checkout are supported for sure.
We suggest Stripe https://stripe.com/en-pl/pricing
Best Regards,
Eagle Themes
Hello, can i use polish payments methods? Like a Przelewy24 or PayU?
Hello, i want to change rooms title from rooms to villas. How i can do that? https://prnt.sc/18r0ovs
Hello,
please refer to the documentation: https://docs.eagle-booking.com/kb/how-to-change-some-texts-words/ https://docs.eagle-booking.com/kb/translation/If you want any further help please use the support tab and we will be happy to help you.
Best Regards,
Eagle Themes
Hey, Is there an option for hourly booking? This theme looks great, but I also need the option to add shared work spaces in my hotel and those are by hourly booking? Is it possible with this theme?
Hello,
hourly booking is not supported.
Best Regards,
Eagle Themes
Hello, I am having some problems regarding theme, I can’t able to deliver the project on time due to issues I am having and not some of the issues are not being answered after even opening the ticket which is very disappointing. Please try to resolve the issues, I have already opened the ticket.
Hello,
in the last 3 days, you’ve started 7 support tickets (10 in total).
This is against the fair use condition of the support policy as is noted here https://themeforest.net/page/item_support_policy
You are going to get answered 1 ticket per 2 business days. This is our response time per customer as is noted in the support tab.
Also, almost all your questions are related to customizations (not covered by support) so there is no issue with the theme.
Best Regards,
Eagle Themes
There is a bug with the room slider – there is no way of removing images. I’ve tried on FF and Chrome, and you can re-order, but not remove images from the slider.
Hello,
I’m sorry but there is no bug with the slider images. We just checked it and it’s working as it should.
Try to disable any plugin that is not part of our theme.
Best Regards,
Eagle Themes
Since i purchased the theme, i’ve been trying to import the demo data content. It just keeps loading without completly loading the demo datas and when i check the files i realize it only loads the media (pictures) but doesn’t load the contents, pages nor widgets or other necesssary files.
And whenever i try to manually import the demo contents manually myself via the demo contents files which i downloaded, it still doesn’t work. Please i need your help.
I have actually been promising my client over and over again to deliver his project while i’ve been facing this same challenge for more than 2 weeks now. Please try to attend to my complaint so i can deliver the project as expected. Thank you
Hello,
please open a support ticket by using the support tab and we will be happy to help you.
Best Regards,
Eagle Themes
okay, i’ve sent a support ticket now. Do kindly attend to my support ticket. Thanks
What if i have same rooms but one type is classic and other is deluxe if you could choose ?
and how can i change that it show me rooms orders if i have double room and i book double toom that it show me 1st
We don’t have such an option. You have to create two separate rooms.
Best Regards,
Eagle Themes
nose puede enviar mensajes al soporte no deja
tengo probelmas con la traduccion segui los pasos que esta en su documentacion para el uso de loco translate y no se visualiza en mi pagina los idiomas para poder selccionarlos
Please open a support ticket over our support center https://support.eagle-themes.com/ and write your message in English.
We do not provide support via the comments section.
Best Regards,
Eagle Themes
no me deja escribir en el mensaje para enviar al soporte
Hello , I am having issues with my header menu ,kindly help
Hello,
please use the support tab, open a support ticket and describe the issue in detail.
We do not provide support via the comments section.
Best Regards,
Eagle Themes
okAY
Hello, My support license has expired.
I don’t want to buy 6 months license, how can I buy 1 month license?
Also, reason why do I have to buy the support license? Out of nowhere (only regular plugin and theme updates) my Slider Revolution is not full width and somehow loads on half screen then “fixes” itself after reloading the website od resizing the browser… https://prnt.sc/15l9443 – you can see the white space on right… it should be centered and full width…Hello,
there is no option to purchase one month of support.
To get any help you have to renew your support and create a ticket using the support tab.
Best Regards,
Eagle Themes
Bought this theme – tried to install but there is a missing CSS file meaning the installation failed – van you help please?
I just answered your ticket.
Can I not use this theme on a staging site and move it when the site is ready? It won’t activate on the other domain.
Hello,
you can deactivate the license of the staging site anytime and activate it on your production site.
You can deactivate the license by navigating Zante > Dashboard
Best Regards,
Eagle Themes
Is this theme supports Razorpay payment gateway?
Hello,
no, it doesn’t support Razorpay at this stage. For India, it supports PayU India.
Best Regards,
Eagle Themes
can i add the code of ‘room discription’ in the ‘contact form’ in place of ‘address’ where customer add address cause i want to send the room discription instead of his address,
is there a way that I could set the adresses of every seperatly and send them in the mail accordingly, or use the address field of check out page for this purpose
We do not provide support via the comments section so please be patient and wait for a response on your support ticket. Our response time can be up to 48 hours.
Best Regards,
Eagle Themes
