778 comments found.
Hi DT Team, my support expired during the time it took me to complete the website. I encountered this issue where the Onelife Options toggles are not responding when I recently migrated to the live server. Please advise?
To clarify, it is currently still working fine in my staging server.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Sent, thank you for looking into this!
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Hi, We purchased the one life theme and tried to import demo data using Unyson plugin but we are getting a number of errors and cant see the demo data, here is a screenshot : https://prnt.sc/1qbi6hx. Please help us to fix this issue.
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Details mailed. Please update the status here only. Thank you
Hi.,
We get the “maintenance” error. So please send us the valid WordPress login details.
Details Mailed
We are still getting error on the website
Hello, We are waiting for more than 48 hours for the response,Hoping for quick response
Hi.,
We mailed to your mail ID. Please check it out.
Regards., DesignThemes Support.
The issue has been resolved, thank you!
Hi.,
THANKS!!
RATINGS!!
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hi,
The height of the boxes on the procedure list page may vary according to the content.
Is there any way to solve this? To eliminate slips. For example, if we add a certain min-height css code to the box? How come.
Can you help with the code?
Thank you.
Please check the screenshot. https://ibb.co/ZGv3jbT https://www.drmakclinic.com/aesthetic-plastic-surgeries/services/Hi,
I have a multisite system with subdirectories.
I can’t run google recaptcha in subdirectories. Google does not accept subdirectories when defining domains in recaptcha.
I hope I was able to explain.
How can i solve this problem.
Do you have a captcha recommendation for a multisite with subdirectories?
My sites; www.drmakclinic.com www.drmakclinic.com/aesthetic-plastic-surgeries www.drmakclinic.com/dental-treatments www.drmakclinic.com/hair-transplant
Thanks.
Hi.,
Thank you for contacting us.
ReCaptcha on comments is not a possibility right now, you will have to use a 3rd party reCaptcha plugin for that, we have not personally tried any yet but you can try this one i found on a google search => http://bit.ly/2Gyx6By
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Thank you.
Hello, What should I pay attention to when updating? Do I need to check plugins compatibility with wp version? Thanks.
Hi.,
Yes, please check our changelog and update the theme.
THANKS!!
Regards., DesignThemes Support.
Hello, I am thinking of using “Polylang” as language plugin. Am I likely to have problems with future updates? Thanks.
Hi.,
Sorry, we have not tested our theme with any third party plugin ( Polylang ) other than the plugins listed in the theme page. Our them is fully compatible with the WPML plugin.
Please contact the corresponding plugin ( Polylang ) support team.
Regards., DesignThemes Support.
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Hello, how to remove “ARCHIVE FOR TERM” in titles “https://www.drmakclinic.com/hair-transplant/procedure_entries/services/”
Hi.,
Get into wp-content / thems / Onelife / headers / breadcrumb.php and edit “Archive for Term” text here – https://prnt.sc/1je6z2j
RATINGS!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Hello There, I want to remove to top button. how is possible ?
Hi.,
To Change Totop :
Kindly add the below given css code in your custom css.
#toTop { background: url(//wedesignthemes.com/themes/onelife/wp-content/themes/onelife/images/totop.png); }
Change the image with your respective png image.
#toTop:after { color: #000; }
Change the color of the arrow with your respective color code
To Disable totop
#toTop { display:none;); }
Thank you
Hi, the contact7 form automatically capitalizes the first letter of the word. I dont want this. How can I do it?
https://www.drmakclinic.com/hair-transplant/Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
form.wpcf7-form, form.wpcf7-form input, form.wpcf7-form select { text-transform: capitalize;}
Note: You can change the value as per your need.
Thanks
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello, howdy? I updated the theme and the extensions but I still have a problem with the display of the toggles.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Thank you!!! i know you are the best
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I just sent you the credentials. Please let me know where’s the issue from. Thanks
Hi.,
We replied to your mail ID. Check it out.
Regards., DesignThemes Support.
It’s like the theme is not fully imported. Some additional features are not working. Wp Bakery is not available everywhere. For example I can’t use the page editor on the Procedures page. It just looks like code.
Hi.,
Thank you for contacting us.
Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : https://prnt.sc/w54xfc
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thank you, we look forward to helping you!
Hello, I know that my support has expired, but this might not require renewal. I added a new testimonial, and I cannot change the order of them, no matter what I do. Also, it shows the second one first. Are you aware of any issue that could cause this problem? All of my plugins/WP/theme are up-to-date. Thanks.
Hi.,
Kindly, send us your FTP and WordPress admin details by marking ””Set as private reply””. So that, we can receive your details in private and we will fix your issues. Please refer : https://prnt.sc/ztdpql
Regards., DesignThemes Support.
I am trying to add the info on the support forum, but I have to purchase a new support license; is there any way I can proceed without renewing it?
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hello, I sent the information to you last week, and have not heard back. Did you receive it?
Sorry, we did not receive your mail.,
Hello Again, I sent you a reply on Thursday last week (06.24), did you receive it?
Hi.,
Please wait we will check our spam and tell you.
Regards., DesignThemes Support.
Any luck? I sent login information, as per your request.
Hi.,
Yes, Please check your mail. We replied.
Regards., DesignThemes Support.
I saw that you replied, and the page is the Testimonials page, which I replied to you indicating as well. Thanks.
Hi.,
DONE as per your needs – https://prnt.sc/17selgt but this changes not working in your end because of cache. So please clear the cache and check it out.
Regards., DesignThemes Support.
Hi, Is it safe to update to WordPress 5.7.2?
Thanks.
Hi.,
Yes, it is 100% compatible with the latest version of WordPress
Hi, I can not transfer demo. eror.log result “PHP Warning: parse_str(): Input variables exceeded 0. To increase the limit change max_input_vars in php.ini. in /home/u0044672/helenhealth.co.uk/wp-includes/formatting.php on line 4947”. Can you help me ?
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I can’t find import section on onelife options. Could you pls help me.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I have installed the template but it does not let me make any configuration, the panel alone does not do anything
https://prnt.sc/136hifrHi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
hi i need revslider homepage slide zip file to import it manually same as demo what should i do ?
thank you
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the slider files.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi friends Suddenly the retina logo appeared visible in the header menu of my site and now you can see two logos, one larger than the other. How can i fix this? Greetings.
Cheak at this please in: https://doniscirugia.com/
Hi.,
We have visited your site, and it seems that logo are aligned in the right manner. Please have a look.
Refer : https://prnt.sc/11kce8f
Note: Kindly send us some screenshot/video where you have the issue. So that we will check the issue.
