4042 comments found.
Pre Sales Questions: 1) Can buddy press be used or does the theme onlly use bbpress 2) You have mentioned fastest loading times so which builder should be used to maintain loading speed. 3)Is there some site that is using the theme and a forum so i can see how it all looks and feel as the links within the description are showing sites without any forums.
Hi,
Thank you for purchasing our theme.
1/ Yes, you can use BuddyPress in this theme. This theme already compatible with BBPress & BuddyPress
2/ It can optimize fine with Elementor or WPBakery Page Builder. But, I recommend you use Elementor, it’s better than WPBakery Page Builder much.
3/ We didn’t save any website using BuddyPress at this moment. But, I can confirm this theme works fine with BuddyPress 
Best Regards,
PenciDesign
I am trying to open a support ticket, but I keep getting thrown back to the you need to verify your purchase with Envato. I have active support on the theme. Please assist.
Hi,
Thank you for purchasing our theme.
If you can’t create a new ticket, please send us an email via our contact form and our support team will check it to help you. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, please I would like to know if I ca edit the front page (home) using Elementor?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, I have a query
How the RTL works. If I have multiple language let’s say – English & Arabic on a single domain..now can I set the theme to work in RTL mode when the user switches the language to arabic and display the default non RTL mode while the language is selected as English. We’ll use WPML.
Please let me know.
Hi,
Thank you for interested in our theme.
The theme will loads RTL stylesheets based on the language you’re viewing on your site. So, it works smoothly in your case automatically.
Best Regards,
PenciDesign
If I click on demo import, nothing happens. Seems there is some issue with theme.
My client purchased this theme, I have the purchase code. But I don’t have the gmail account access from which this theme was purchased so can’t login with envanto to verify the purchase. That’s why I’m not able to post on the support forum.
Can you please help me. I have already mailed you via contact from from sayansaha.id@gmail.com.
I want to install this demo – https://soledad.pencidesign.net/soledad-travel-blog2/
Hi,
I didn’t see your account purchased any theme from us.
Please use purchased account to get support from us. We have many customers can import any demo without any issue. So I think there is something wrong from your-end.
Best Regards,
PenciDesign
I have mailed you the license key or item purchased code. Have a look please.
I have also shared my website access, you can see the license is valid. My client purchased it today.
I submitted everything via contact form
Item is purchased by client. so I can not ask them to provide their mail account access 
I have the license key text file. won’t that be enough
Hi Guys, rockin your theme for a while now, still satisfied! Have a question regarding a plugin which was found by wordfence who say it looks like it could do harm, status critical. It concerns the plugin wp2speed and they give this info on some files: wp-content/plugins/wp2speed/lib/includes/optimize.php ../utils.php ../cache.php ../plugins.php ../lazy.php
Details: “This file appears to have been installed or modified by a hacker to perform malicious activity. If you know this file, you can choose to ignore it to exclude it from future scans. The matching text in this file is: <?php\x0d\x0a/by PenciDesign/\x0a goto xENXF; xENXF:”
Should I be concerned or is this something from your flagship?
Thanks in advance and best regards,
Xander
Hi,
Thank you for loving our theme.
We’ve said about this issue on the documentation for PageSpeed Optimize here – please take a look. So, please add ignore folder plugins/wp2speed/ from scan virus of your security plugin.
And in the next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Thank you so much for your reply and solution. Keep up the great support!
Hi There! Goodmorning from the Netherlands. I changed some code in the mixed-post.php from my soledad theme. I want to have the standardpost first and then followed by two list post. So I changed the excisting code into content-standard en second to content-list.
So the look is how I want it. But if you go to my websites homepage (www.happymillennials.nl). You see it the standard post at first and that one works. But the two list post underneed are not working. I cant click on the title or read more button.
But after the next group, it’s working… I tried to fix it myself and changed a few things, but I cant seem to get it working. Can someone help me?
Can someone tell me what to change or what to add into the code, to get it working? I know a lot of css, php so I can do it myself. Can someone tell me what im doing wrong/ what I’m missing?
In the time I had support, I did not need much help, but now I could really use some help.
Regards, Maureen
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello,
Tried to add GA code, and i get Scrape nonce check failed. Please try again.
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, can I filter blog posts (and custom posts created with Toolset) by sub-categories like in this page? http://soledad.pencidesign.com/portfolio-3-columns/ Thanks
Hi,
Yeah, you can do that by use Elementor or WPBakery Page Builder with element “Penci Portfolio”.
And in the next time, if you have questions – please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
hello I already bought your template, but how am I supposed to write to the support? https://prnt.sc/17943ed
Hi,
Please click to the button verify purchase with Envato to verify your purchases.
Best Regards,
PenciDesign
Hello, is it impossible to edit the homepage like a normal page?
Hi,
Thank you for interested in our theme.
Yes, of course, you can edit the homepage as a normal page if you want.
Best Regards,
PenciDesign
For the SEOBOOK demo? I can’t see an edit page for the homepage, only customize.
Hi,
Have you purchased the theme? If yes, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I have not purchased it (it’s still in my cart). I have a friend who uses it(with the seo book demo). I noticed she can’t edit the homepage that’s why I’m asking. I don’t want to go ahead and buy then later get stuck.
Also note that when i say edit, I mean editing with page builder like a normal wordpress page, not customize.
Hi,
Ahh ok You simply can do that by use Elementor or WPBakery Page Builder. Please check more on the documentation for Soledad theme here
Best Regards,
PenciDesign
Is there a way to disable the ”@2019 – All Right Reserved. Designed and Developed by PenciDesign” after purchasing the theme?
Hi,
Thank you for purchased our theme.
Yes, you can disable or change it to any text via Cusomize > Footer > General.
And since you’ve purchased the theme, so if you have more questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello sir, i have update for theme and use theme video dard on local but not like demo site show video youtube but image only on show on page detail. please help me
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi there, interested in this theme but not sure if it’s the right one for me so I just have a couple of questions.
1. I would like to use Elementor Pro, do you recommend using this theme together with Elementor? What would be the best way to customise a website using this theme?
2. I am a bit worried with both Elementor and a theme running on website, which will have a lot of travel pictures, the website will be quite slow to load. Do you have any advice for that?
2. Do you offer any refunds if I decide this isn’t the right theme for my website?
Thank you!
Hi,
Thank you for interested in our theme.
1/ You don’t need to use Elementor Pro to get this theme to works, just need a free version is enough. But, in case you still want to use Elementor Pro with the theme, no problem with this. This theme already compatible with Elementor Pro.
2/ This theme is the fastest WP theme at this moment. It’s light & fast. We have an optimised speed module inside the theme – so you can get your site loads fast even use many images.
3/ If you have problems when using the theme, please drop us a line on our support forum and our support team will happy to help you. And if we can’t help you solve the problems – we will give you a full refund
Best Regards,
PenciDesign
Thanks for the quick reply. Does that mean refunds are not offered for if I simply change my mind about the theme?
Hi,
Yeah, if the theme works fine and you want to change your mind, it can’t get a refund. Because if all customers change their mind, we can’t refund for all.
Best Regards,
PenciDesign
Thank you, I have purchased the theme
If I need support after 6 months, is it possible to extend it?
Great Thank you. And yes, after 6 months, you can renew the support anytime.
Cheers,
PenciDesign
hi, i have some questions. I like for example this template https://soledad.pencidesign.net/soledad-fashion-magazine2/ – can I do more than 2 authors? – Can I work with elementor that theme? – Can I do basic tasks with the elementor such as changing the color of the title or centering it? – - Is that theme ready to be edited with elementor?
Hi,
Thank you for interested in our theme.
Yes, this theme already supports all of that. You can check this video tutorial for more about how to config the homepage by use Elementor – it just takes some mins to get your site ready to live. And of course, you can change color for any element.
Best Regards,
PenciDesign
Hi,
Does this template, “soledad-dark-version,” work with Themify Builder or is it only compatible with WPBakery Page Builder?
Hi,
Thank you for interested in our theme.
If you want to use page builder, this theme already supports Elementor & WPBakery Page Builder. It doesn’t support Themify Builder at this moment. But, you can use WordPress Customizer to config that demo also – It’s from WordPress itself – without page builder. You can check more here
Best Regards,
PenciDesign
HellHello!
I just bought the soledad theme and downloaded all the files, but I can’t find the soledad.zip to put in WP. Where is this file?
Thank you for your answer,
Regards,
Nelsono
Hi,
Please extract the download package and open the folder you received – and you will see soledad.zip file. You can check more on this guide.
And, Since you’ve purchased the theme, so in the next time if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
How to exclude the some JS files from the Speed Optimization feature? There is making some plugins they can’t run correctly and smoothly.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, I have a client that bought Soledad a few years ago (with his nown themeforest.net account, no this one). He has 7.7.0 version installed. To update it to the new version, can I download the last version from my download link and update it using FTP? Of I will be asked for a “purchasing code” to install it? thanks, Francisco
Hi,
Thank you for purchasing our theme.
You can do follow the guide here to enable auto-update the theme.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, The theme is perfect and works great. I used it for my 2 websites, and It was amazing so far, with lots of features and also done the page speed optimization without any problem.
But when I used it on my 3rd website while doing the page speed optimization It shows failed to generate CSS for my website:https://richcog.com on the critical CSS tool.
I have tried different things to solve it and also remove the plugins but It didn’t work. please help me with how to solve that…
Hi,
Thank you for purchasing our theme and your great words.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Yeah sure, I was trying to solve this problem for a week now. But It’s working now I don’t know you’d done something or not, I optimized the speed of my website without any problem. Thank you guys, keep up the great work!
Hi,
We just generated the critical CSS to help you. The next time, if you generate CSS, please re-download the new version of the critical CSS tool 
Cheers,
PenciDesign
ok thank you..
I enabled the PageSpeed Optimizer + implemented the critical css within 4 days of difference in both website.
In both cases, the entire traffic dropped down more than 50% in Google Analytics. After doing some research, I found it’s a tracking issue.
I’m firing all tags from GTM using this plugin: https://wordpress.org/plugins/duracelltomi-google-tag-manager/
PageSpeed Optimizer is wrapping my GTM snippet code into a weird “_HWIO.readyjs” object or method and it’s breaking the normal JS execution. See the attached screenshots.
I suppose you do this to improve the way how the JS code is loaded but tracking is critical for us.
Is there a way to excluded the GTM snippet code from this “_HWIO” thing?
Hi,
Thank you for purchasing our theme and loving it so far.
I see you’ve sent us an email, so please wait our support team check it and reply.
Best Regards,
PenciDesign
