234 comments found.
I added the Instagram module but, I dont see any feed on my website. Unable to attach screenshots to “help-desk”
Hi. Send pleas staff invite to bigstepscenter@gmail.com(if you have not made it before and send your store link to bigstepscenter@gmail.com, we will support this question with you by emails help)
Hi again, we received your store link and invite. All your tickets are in progress.
Hey, Cannot create tickets, Please look into it
Hi, send please registration email to bigstepscenter@gmail.com We will check your account.
Hi. Thank you. I am checking it now.
Hello, its been more than 24 hours since i’ve submitted supported ticket. no reply
Hi. Sure, today you ticket will be solved. We did not work at weekend. Support team started to work today.
It is answered.
Hi I want to purchase this theme but I want to know if it have demo content. Like can i import the demo contents? Also in the demo contents, are the images, settings, graphics, etc available?
Thanks
Hi. Images from demo are not included in theme files.
hi, if I have customized one skin and want to replace it with another skin, will all the text/links from the header, footer, product page be saved or will I need to edit it again?
Hi. Yes. All settings will be replaced. There is no another way to import skin in Shopify.
Emailed them for support 2 days ago, sent reminder but never receive a single response. Their ticket system doesn’t work can’t even signup. Worst customer service.
Hi. Sorry for inconvenience. We did not work at the weekend. Write please a ticket number and we will solve it asap with priority.
I do not have the ticket number because I am not able to create account on your support website.
Maybe activation email sent to you in the spam folder. Anyway, I have just manually confirmed your email (you registered here http://help.big-skins.com/). If you have some problems with it please send a direct email to bigstespcenter@gmail.com Such way we will help you faster.
I did send an email to above mentioned email id but never got a response.
Ticket number: 109039
Thanks for information. Our support answered you by a ticket.
Getting no response from your team after just one generic reply they sent
License is moved. You can check your new store.
It now shows this. I have updated the same on the ticket. I’d appreciate if you do this asap as well so that I can start building the store. It already got too late for me to get the license moved.
New Update 2.6 released 
Your current theme version is 2.5If you want to update the theme write a ticket in our support service http://help.big-skins.com We recommend to update the theme because we always follow and update important theme libraries due to the latest services (Shopify, Youtube, Instagram API and etc)
With best regards, theme author Antony Brooks (bigsteps team)
Developer sent you instruction.
Hello, i bought this theme 2 months ago to use it for my website but i added theme and decided not to use it. is it possible to use it from my another store now?
Hi. Sure, we have just moved your licence to your another store.
I want to buy this theme as fast as possible but I have a question tho, would it be possible to add color variants for the products shown in the homepage? https://foxic-theme-demo-2.myshopify.com/?_ab=0&_fd=0&_sc=1 for this one to be precise, like below the product to show the color variants, I would really appreciate it an answer because I want to buy it as fast as possible
Anyone here?
Hi. There is such an option in the theme by default. We did not show color options on our demo in product previews.
Team, can you please confirm you have a clear guide to update from 2.5 to 2.6 in the new version?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hello nice theme, just bought it , however i am missing all the other json child themes? where are they?
Hi. Sorry for the late reply. All json files are located in the folder Home page pre-sets
Hi no problem, there is no such folder? i downloaded now 5 times, Cna you try to check it yourself if something happened during ur update?
Okay. Thank you. I have just sent the task to the developers to check the package. I will report you soon.
You were right! We re-uploaded the package. During 1 hour re-download it. Thank You again for Your patience.
I can’t upload my theme to shopify, can you guide me? After I downloaded the themeforest-uLDOVDge-foxic-shopify-theme.zip file, I uploaded it directly to shopify, but it crashed.
Hi, dear customer.
Unzip package from TF and you will find install-me-foxic-shopify-theme-2.5.zip for uploading on Shopify
I just found some wrong codes on the Style.css file and fixed it: Starting on line 687 ( to capture the follow button colours)
{ - capture button-follow_color }{{ settings.color_ppage_follow_button_color | color_to_rgb }}{ endcapture - }
{ - if button-follow_color == ’’ or button-follow_color contains ‘rgba(0, 0, 0, 0.0)’ }{% assign button-follow_color = ’#ffffff’ }{ endif -%}
{ - capture button-follow_bg }{{ settings.color_ppage_follow_button_bgcolor | color_to_rgb }}{ endcapture - }
{ - if button-follow_bg == ’’ or button-follow_bg contains ‘rgba(0, 0, 0, 0.0)’ }{% assign button-follow_bg = custom_color }{ endif -%}
{ - capture button-follow-hover_color }{{ settings.color_ppage_follow_button_color_hover | color_to_rgb }}{ endcapture - }
{ - if button-follow-hover_color == ’’ or button-follow-hover_color contains ‘rgba(0, 0, 0, 0.0)’ }{% assign button-follow-hover_color = ’#ffffff’ }{ endif -%}
{ - capture button-follow_hover_bg }{{ settings.color_ppage_follow_button_bgcolor_hover | color_to_rgb }}{ endcapture - }
{ - if button-follow_hover_bg == ’’ or button-follow_hover_bg contains ‘rgba(0, 0, 0, 0.0)’ }{% assign button-follow_hover_bg = text_color_middle }{ endif -%}
I hope it helps ^^
Hi. Thank You:) Your code investigation is sent to the developer.
Is it possible to remove the Sale labels on the product images? I have placed my product on sale but from what I’ve seen it automatically places the label and it doesn’t seem like there is an option to remove it. Thanks in advance
Hi. Sure. Write a ticket to help.big-skins.com and we will help you.
Hello I’ve contacted the support but havent gotten a response after they logged in my Shopify store as a Staff member so I’ll ask it again, is it possible to increase the width of the promotional text bar above the header? I’ve tried through code but it ends up not being centered and it just looks too thin and hard to read specially on mobile.
Hi. I am checking the status of your ticket. It probably in live queue or in progress. I will contact you asap.
Write, please, the ticket number that you created here http://help.big-skins.com/
Thank you for getting back to me, Ticket 749255
I understood. We answered you.
@bigsteps, can you please active my account that I have created on your support portal? The account is under my email address registered here on themeforest. tmr*n@gmail.com
Hi. We activated it yesterday. You can login our ticket system.
When new update is coming?
Hi. In a month.
How to add a thank you for subscribing message when anyone signs up on the newsletter ?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hello, I missed the discount, I really want to buy the theme, is any promo code available?
Hi!. We continued discount week.
Yesterday I saw it was $35, I plan to buy today, but unfortunately it ends.
Such discount was ThemeForest schedule program with a strict time limit.
Does this have subcription table?
Hi. No, discount program does not have it on TF. Usually, discount programs are to be each 4 month.
Hi,i need help,when i log in the support system. access just continually denied,please contact me by email,we have a problem with the minicart checkout button text
Write to bigstepscenter@gmail.com the email that you registered in our ticket system, please.
Unable to create account in the support portal. Please advise
Hi, dear customer. Write to bigstespcenter@gmail.com your main question due to the theme and we will help you create an account as well.
Email does not exist.
