2265 comments found.
Hi – I cant register on your support page. When I click on signup button it says “Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.”
Please advise as I need some support.
Hi there,
Thanks for your message.
Could you please try again? It was a temporary issue.
Looking forward to hearing from you.
Cheers, TeamLiquid
Hi – please answer my support ticket
Hi there,
I believe our support team is already in touch with you. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
can’t import demo does not appear
Hi there,
Thanks for your message.
Could you please submit a ticket with more details? We’d be happy to help you.
https://liquidthemes.freshdesk.com/support/tickets/newLooking forward to hearing from you.
Cheers, TeamLiquid
the below message show what i do? “Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.”
Hi there,
Could you please try again? It was a temporary issue.
Looking forward to hearing from you.
Cheers, TeamLiquid
yes, this is hosting issue fixed Thanks for support
Glad we could help!
Hi, I’m planning to buy this Hub theme but I have some questions,
1:- Can I edit it in Elementor?
2:- If Can I use a built-in templates shop page or single product page from one demo to another demo?
3:- Is the theme fully mobile responsive & fully customizable?
4:- Is there a money-back guarantee?
Hi there,
Thanks for your interest!
1. Elementor support is on the way. We aim to release in a few weeks. 2. Could you please provide more information about this request? 3. It is fully responsive and customizable. 4. According to Envato policy, we can’t provide money-back guarantee.
Cheers, TeamLiquid
hello team, I am considering purchasing Hub, but I have a doubt.
I need to customize the theme locally and upload it to my server. if its possible?
Hi there,
Thanks for your interest.
You can develop the site locally and then upload to a live server without any issues. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Thank you for your valuable response. keep it up !
It’s our pleasure!
Password Protect Page had an Error! I have created a page with password protection. But it was skewed to the top left corner and displayed badly. I used the “Shadow” template. Please check it out.
Hi there,
Thanks for your message!
Could you please submit a ticket with your login details? We’d be happy to check this issue closer.
Cheers, TeamLiquid
Hi Liquid Themes,
I have purchased AVE theme last year and it has been a great experience using your theme. I am thinking of purchasing HUB but I have a few pre-sales questions.
Can I customise the portfolio slug? i.e from the usual,
xyz . com / portfolio / single-item
to something like this -
xyz . com / custom-slug / single-item?
Much appreciated,
FD
Hi there,
Glad you like our products!
You can easily change the portfolio slug just like Ave. Please let us know if you need further information 
Cheers, TeamLiquid
Thanks Teamliquid. When is Elementor builder coming?
It’s our pleasure! We aim to release the first Elementor version in 2 weeks.
Cheers, TeamLiquid
@LiquidThemes, how stable is the Elementor beta? If I purchase this theme and request access, will it be stable enough to build my site? Thanks
Hi there,
Our customers have already built websites using Elementor. Feel free to give it a try.
Cheers, TeamLiquid
hi, my client has purchased this theme , the question its if can install the license in a subdomain and migrate to the main domain later when its finished
Hi there,
Thanks for your message.
You can do this as long as it belongs to the same project (website). Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
i already created a ticket #8574. 8 hours ago but never heard yet. i purchased this theme and import Demos but Site Missing on Installed theme at freshly installed wordpress setup. https://servicepro.liquid-themes.com
Hi there,
Thanks for your message.
I believe our support team is already in touch with you. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hey guys, wondering if it’s worth even carrying on with WPBakery with Elementor on the way. Is the release close enough for me to hold off?
Hey there,
Thanks for your message!
We expect to release the first Elementor version in 2 weeks. it is completely up to your choice
Cheers, TeamLiquid
Thank you, I guess I will hold off until it’s out!
My pleasure!
How do I find the pre-built site templates please?
Hi there,
Thanks for your message.
You can find section templates here: https://docs.liquid-themes.com/article/243-hub-collection
Please refer to this article if you’d like to import the whole demo: https://docs.liquid-themes.com/article/296-installing-a-demo
Cheers, TeamLiquid
Hi,
I have a presale question. Is there a demo/trial version with backend access? Could be great to test it out before purchasing.
Kind regards
Hey there,
Thanks for your interest!
Unfortunately, we don’t have a trial version but you can see the backend in action here: http://hub.liquid-themes.com/
We’d be happy to inform you if you have any questions regarding the backend functionalities.
Cheers, TeamLiquid
Thank you for quick reply.
I’m a big fan of your other theme named Ave, and there is some features from that theme that I hope is included in this theme.
1. Does the Header and Footer Builder have the same functionalities as it does in the Ave theme? I prefer to edit with the WPBakery Builder. 2. When editing pages with the WPBakery Builder, will there be a opportunity to use different row and column design options like margins and paddings for different screen sizes? I really like this design option in th Ave theme. Here is a screendump https://ibb.co/ZY8qJp8
Kind regards
Hi there,
Glad you like our themes!
1. Yes! You can edit both the header and footer with WP Bakery Page Builder.
2. You can easily add different margins and columns based on the selected device. The responsive options are more advanced in Hub.
Please let us know if you need further information
Cheers, TeamLiquid
Awesome, thank you. I think I got all the information I needed.
Kind regards
Glad we could help!
Hi.
The custom menu feature is very nice. but it is not clear which link is active.
Hi there,
Thanks for your message!
You can easily change the active link color here: https://tppr.me/NJrzG
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
I know it. but active link isn’t working.
Hi there,
Could you please submit a ticket with your login details? We’d be happy to check the issue closer.
https://liquidthemes.freshdesk.com/support/tickets/newLooking forward to hearing from you.
Cheers, TeamLiquid
Demos are all over the place. No consistency. Whens the new demos coming?
Hey there,
Thanks for your message.
New demos are on the way. We’ll keep adding more and more demos with each update.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi LiquidThemes, I want to ask, does this beautiful theme change logo to right in rtl mode, Thanks
Hi there,
Thanks for your message!
We don’t have an RTL demo yet. However, the logo position should change when you switch to RTL.
Feel free to reach our support team if you need anything else
Cheers, TeamLiquid
Hi, amazing theme! I have a license related query. Will one license cover multisite setup where it shows different content based on the geographic region selected?
Hi there,
Glad you like!
No worries, you can use the same license for the same website with different content/language.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
I would echo what speedakias said. I myself have asked the developer several times about the release of the Elementor version, but all I got is a bunch of “we are doing our best” responses.
I would appreciate an estimate of the release date as well, given that I am not used to WPBakery.
I keep stressing this issue, because the theme itself is great, and I’d love to use it , but as of right now, I cannot do that.
Thank you
Hi there,
We cannot wait to release the first version of Hub Elementor. Therefore we’re working all day and night to bring you the best possible version. As mentioned before, we didn’t hesitate to go extra miles for a better product. We have a date in our plans and goals, however it might be misleading to spell it – that’s why we recommend watching our further announcements. Thanks for your support & interest.
Cheers, TeamLiquid
This is exactly what I was referring to: the meaningless canned and pre-made responses. Anyway, I’ve already given up on getting a concise answer.
Still, I am looking forward to that update, I hope it comes out within a week.
Hi there,
We aim to release it in two weeks, hope that gives you a more clear picture.
Cheers, TeamLiquid
Finally. Thank you
Glad we could help.
Hi this theme is elementor compatible? I love the theme but i don’t like to work with bakery. The ecommerce demo is multi vendor compatible ? Thanks
Hi there,
Thanks for your interest!
Elementor support is coming really soon. We have not tested Hub with multi vendor plugins but it should be compatible.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi thanks. Ohh i was waiting for your reply to buy the theme because i just work with elementor and i now is a different price i lost the 19 usd opportunity. Thank you very much for your reply and congratulations for your beautiful demos. I think i will wait for your next new theme to try to buy at 19 usd. Great work !
Hi there,
No worries! It’s our pleasure
Cheers, TeamLiquid
hi, if i purchase the Hub – Responsive Multi-Purpose WordPress Theme, do i have access to use any theme for as many clients as I wish?
Hi there,
Thanks for your message.
We follow the regular ThemeForest license. A single Hub license includes 60 demos + 600 templates + 110 inner pages and premium plugins. You can get all these with a single license. However, you can build only a single end-product (Website) with a single license. It applies to all themes on ThemeForest. You can find more information here: https://themeforest.net/licenses/standard
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi, I can’t send a support ticket.
When clicking “import demo” it does not bring pages or portfolio, only settings and media. What can be done about it?
I’ve even tried deleting wordpress and installing it again, still nothing. It worked fine on the first demo import, since then does not.
Hi there,
Sorry to hear that.
Would you mind submitting a ticket again (feel free to try another browser)? It might be a temporary issue. Please let us know if you still can’t submit a ticket. We’ll do our best to help you.
Thanks for your understanding.
Cheers, TeamLiquid
Hi,
Could you please give an estimate of the elementor version release?
It plays big difference if it will be in a month or in a week.
A lot of users ask for elementor version but you dont give any timeline. Just generic answers.
Thank you.
Hi there,
We cannot wait to release the first version of Hub Elementor. Therefore we’re working all day and night to bring you the best possible version. As mentioned before, we didn’t hesitate to go extra miles for a better product. We have a date in our plans and goals, however it might be misleading to spell it – that’s why we recommend watching our further announcements. Thanks for your support & interest.
Cheers, TeamLiquid
