994 comments found.
Hi I am getting an error after I have added my google maps API, all I see is a grey box, I have enabled “Maps Static API, Maps Javascript API, All Maps Platforms API”.
Am I missing something?
Hi,
Thanks for reaching out. Try to check the following guide:
https://docs.clbthemes.com/ohio/tips-tricks/#googlemapsIf the issue still remains I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for this, unfortunately my support has expired. I went through and double checked my settings however the issue is still occurring. I am wondering if it is a cache issue?
Additional links, screenshots, console errors where we will be able to check the issue will be much appreciated for us to proceed further with your inquiry.
Thanks!
Thanks, for your help is there an email where I can send this through to?
Just email us via ThemeForest contact form. Navigate to our profile and there will be a contact form in the right sidebar.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio. I see a bug in demo 29 on a desktop computer: Sometimes, after refreshing the page, a vertical bar of the next slide appears in the visible field on the right. As you scroll, the offset increases. Refreshing the page fixes the bug, but after the next page refresh it appears again. OS WIN10, Chrome, Edge, Opera, FF.
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team which is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I just purchased this theme, my cloud provider has servers with php 8.0 and this theme breaks with “Uncaught ArgumentCountError: array_merge()”. When will the theme be compatible with php 8?
Hi,
Thanks for reaching out. Yes, we are going to add PHP 8.0 compatibility in our next update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hI! Are you going to do an update soon? To make it compatible with Wordpress 5.8?
Hi,
Thanks for reaching out.
You can update to the latest WordPress version. The theme should works properly.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Can I insert shortcodes into the “Content items | right side| subheader”
Or can this be done via HTML? I am trying to insert a login / out feature
Hi,
Thanks for reaching out.
Currently, there’s no option to insert Shortcodes, but you can use a pure HTML code to add content.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for this, Can I extend the amount of characters to insert some HTML in there to suit my purpose?
<?php if (is_user_logged_in()) : ?>Logout<?php else : ?>Login<?php endif;?>
Currently, you can change the value by yourself in the source file and we will increase that in our further update. Just navigate to:
.../wp-content/themes/norebro/inc/tgmpa/acf-json/global_header.json and change the “maxlength”: 100 values on 999 and 1039 lines with you own ones.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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How to remove dash in mobile menu when accessing link? In our language, it’s a bug.
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear, I have install the theme into the Wordpress (norebro.zip), and install, active all the plugins, and then tried to import a demo theme but it shows an error, check attached.
would you please support me with this, it’s urgent, am I missing anything to install?
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello ! What about the compatibility of your theme with PHP 8.x? Thanks
Hi,
Thanks for reaching out.
Currently, we support PHP 7+ only, but we are going to make a compatibility fo the latest version soon in our further updates.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi everyone,
Is it possible to change your WooCommerce design for the “regular” one from WooCommerce?
I need to implement a shop in the already built website with your theme, but the single product design it just doesn’t work for us.
Thanks, JA
Hi,
You can use a child-theme solution and just replace the single product template with the standard one.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, ok cool I’ll try that! Thanks!
You are Welcome!
Hey guys. How do I get breadcrumbs to appear on the single pages for a CPT. Say I have made a CPT for ‘location’ and I have the file single-location.php created with the same structure as single.php. However, breadcrumbs don’t show up here even though enabled globally. I don’t want to just dive into breadcrumbs.php. Please advise.
Hi,
Sorry for the late reply.
Unfortunately, we didn’t plan to implement that, because there’s no any native CPT besides ohio_portfolio in the theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I bought this product. I appreciate the product but the support team is very slow to solve the problems encountered. I don’t like the customer support service of this product. It’s very bad.
Hi,
Thanks for your patience.
Support requests are processed on business days from 10:00 to 19:00 (GMT +2 ) within 24hrs (usually less) in the order they were received. Support request sent during weekends/holidays will be processed on Monday or the next business day.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I want to display 2 products on 1 line at home page. It only works with the store page. How?
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I sent support while writing the above comment but got no response.
I sent support while writing the above comment but got no response.
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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v1.5.3 And I can`t save theme settings?!
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Can the theme and plugins be fully translated into other languages ? thanks
Hi,
Thanks for reaching out.
Can you clarify, are you going to translate all the admin panel UI or just the website front-end?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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We want the front-end to be translated (optional for the admin).
Then yes, you can use WPML plugin to make that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, very good work. I already work with Pixel Perfect with the CONVERTRI platform. DO YOUR ASSEMBLY SYSTEM FOLLOW THE SAME ASSEMBLY STYLE? Pixel perfect web development means “coding a website to match the web designs pixel by pixel”. In reality, this is achievable only for a fixed set of screen resolutions, so the general meaning of the term is “web development that follows the web designer’s intent perfectly”
Everyone else may say you can build any page you like – we mean it.
No rows. No sections. No columns. Just take the element you want and put it where you want it.
Hi,
Thanks for reaching out.
In fact, both WPBakery and Elementor page builders that we use in our theme are based on grids / sections to control element position on any device. But there’s a possibility to place elements on the page with absolute positioning to achieve the mentioned Pixel Perfect effect.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
In fact, that overlapping is a kind of page design. However, if you still want to avoid that, just try to use the following CSS solution. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.portfolio-item.grid-8 .text-description {
max-width: 15vw;
}
Feel free to change the 15vw value with your own one using CSS units (px, em, rem, vw, etc.)
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It can be achieved with using a child-theme solution only. Just email us via ThemeForest contact form (navigate to our profile and there will be a contact form in the right sidebar) and we will provide a solution for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, my WordPress website, theme and plugins are totally up to date but the backend editor for WP Bakery doesn’t work for rows, columns or widgets.
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello!
Any plans to bring light / dark mode to Norebro same as you built for Ohio? Will Norebro and Ohio get new demos in the next update?
Thank you!
Hi,
Thanks for reaching out,
For sure we are going to add new demo templates, and most likely that it will be for Ohio theme (as it became more popular than the Norebro one). Currently, we are working on a major update to bring better theme performance.
As for the light/dark mode, unfortunately we are not planning to add this feature in Norebro.
Best regards,
Colabrio Team
➡️ Help Center | ℹ️ Online Docs | Colabrio
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