Hi there,

Please note that our usual response time is within 24h and you will for sure get and answer as soon as possible from our support team.

Thanks

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ok I reply again please check thx!

Hi there,

Our team will respond as soon as possible.

Thank you for your patience.

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Hi there,

Thank you for reaching us!

You can display products inside the page using product list, as on this page, for example. There you can see Add to cart button on the product, so you can directly add product to the cart.

If you want to use image gallery element, you can link each image to the single product page, so when you click on image it will open single product page link. But, since there is product list element available, that would be better solution.

You can check the documentation for more information about available shortcodes that you can use.

Feel free to contact us for any additional questions.

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Hi there,

Thanks for writing in! When it comes to third party plugins please note that we have not tested those with our theme nor we can guaranty theme compatibility, and we do have our own framework. Thanks for understanding. Also, you can read more about support expiration here.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you for taking interest in our theme.

The Fullscreen Slider homepage is built using the Slider Revolution plugin which comes as bundled plugin within the theme and all of the layers and animations are adjustable. You may find this article helpful – Getting Started with Slider Revolution, A Comprehensive Guide for Beginners.

Can you please let us know for which section or element do you wish to change background color on Art Gallery Home so we can give you more precise answer? The first (slider) section is built using Slider Revolution plugin and backgrounds can be easily changed through slider options. Page and row backgrounds can also be changed through theme options.

Video button is a shortcode added with page builder and you can remove or edit it through page builder options.

If you have any additional questions please let us know.

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Got it! And if I try to redesign the web for few month and found out I need to extend support license to 12 month can I order it later?

Hi there,

If your support license expires you can always consider extending the support license and contact our support team.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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...same for the blog – any more layouts than blogroll with sidebar and no sidebar?

Any plan on adding an events plugin for artists showing their work?

Hi there,

Thanks for taking an interest!

1. Unfortunately for the Shop layout we do not have Masonry style.

2. When it comes to the Blog, here you can see different styles of our Blog list element which you can add to any of your pages. https://amedeo.qodeinteractive.com/elements/blog-list/ as well as you can choose whether to have the sidebar present or not.

3. Thanks for your suggestion, no plan for the moment however we will pass this through our team for consideration. Anyway you can always try to use some third party plugin for this purpose, though please understand that we cannot guaranty theme compatibility since it has not been tested with our theme.

Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! Yes all our themes are fully translatable and you can read more about it here.

Do let us know if you have any additional questions.

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Hi there,

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Also, could you please provide us with your website URL so we can check this.

Thanks.

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I am absolutely sorry, the required plugins that needed to be updated appeared in a different section than my regular updates… It looks beautiful again. I’m very sorry for the inconvenience, the theme is my absolute favourite and the product pages now are again

Hi there,

Glad to hear this

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Hi there,

Thank you for taking interest in our theme.

You can add iframe using the “Raw HTML” shortcode if this is how you embed the 3D models.

There are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins. We cannot guarantee that modelo plugin is compatible as we haven’t tested it with our theme.

If you have any additional questions please let us know.

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Hello there,

Thank you for reaching us!

Please contact us through this email, include your purchase code in the email, and our support agent will assist you with deregistration and provide you with the latest WPBakery plugin version.

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Hello there,

Such an option, unfortunately, does not exist within the theme.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hi there,

Thanks for writing in! Yes, it is compatible but please read this article here.

At the moment we don´t have any ETA when this update will come out, but you should know that our team is working hard on updating all our themes at the moment so it will for sure be in the near future.

Do let us know if you have any additional questions.

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Hi there,

When you import the demo, all the content (pages, posts, media…) that you see on our live demo site will be downloaded to your WordPress, and you can use it as a starting point for creating your website. Regarding the image copyright, we do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website, unless you purchase the license from a stock image website yourself.

Let us know if you have any additional questions.

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Hi there,

This article here, also you can try to go to Tools -> jQuery Migrate -> Settings -> jQuery Version -> switch to Legacy.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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It worked, and then it destroyed revelotion slider. So no solution. Will buy rather a new template for such an easy problem then paying 60 dollar for one question. Thanks for the help!

Hi there,

Could you please send us a mail providing your purchase code in it and our team will check this.

Thanks.

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Hi there,

Thanks for writing in! This is a default layout https://amedeo.qodeinteractive.com/shop/ and appearance for the shop page which cannot be edited within our theme options but you could achieve this by adding this code to Appearance > Customize > Additional CSS

@media (max-width: 768px) { 
  .woocommerce .eltdf-grid-row.eltdf-grid-huge-gutter { 
     display: -webkit-flex !important; 
     display: flex !important; 
     -webkit-flex-direction: column-reverse !important;-ms-flex-direction: column-reverse !important; 
     flex-direction: column-reverse !important; 
  } 
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme. Off course if you need immediate update of the plugin we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi

I am trying to connect my instagram as the documentation says, but when I click on the Connect with Instagram button I get this error:

{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field (s): basic”}

Could you help me in that part please? Thank you

Hi there,

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

This had been fixed in the latest theme update.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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i solved!...sorry

Hi there,

Glad to hear this! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

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