39376 comments found.
Hi there,
I have purchased your themes and installed them.
But I encountered a problem and tried to contact your support, but I was asked to register. Then I filled in and submitted the registration information, but did not receive any registration email confirmation.
Now we are very helpless. My website has encountered some troubles, but I don’t know how to fix it. Could you help me?
Hello @HOLAKAY
We have not yet received any ticket from this particular account and we can definitely see that you have an active support in this case, we will gladly assist you with the issues you are facing however it can not be done here on dashboard comments, can you please send us an email to support@theme-fusion.com if you are still not able to create a support ticket?
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi! How can I remove the categories at the end of my main page? Thanks!
Hello @Kristell2580
This depends on how the categories are actually added there before we can provide you with any solid suggestion, we suggest you to please check where the categories are coming from and you should be able to remove them, probably coming from widget or a custom layout in the footer.
If you need further assistance with this, please open a support ticket and our team will gladly assist you further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi there,
I acquired two licenses from AVADA, one was linked to a user created initially and, due to a mistake on my part, I ended up creating another user much later.
1) It turns out that on 12/18/2020 I, still with the support period active, sent you an email requesting you to link the two Purchase Codes to the same user, however, this request was answered by email as successful but that’s not what happened, I still have one of the licenses not linked to my account and when I try to link, I get the information that the license is already linked to another account.
2) Another point is that each of the two licenses I acquired is to be used on a single site of mine with subdomains referring to the same business (same company) and I am no longer able to activate the license in the other subdomains, even in the case of the same portal (same website).
Please, I need you to answer the contact me because IT IS NOT SURE I HAVE TO RENEW SUPPORT for something that is internal, straight from AVADA, I need you to help me.
My username on Theme Fusion Account is: UNIPAR
I need working licenses for the following domains and their respective subdomains:
ezcorp.com.br imobitop.com.br
I ask you kindly, if possible, to delete this comment after the service has been successfully completed.
Best regards.
Hello There
No need to worry about this whole scenario, we will get back to your ourselves to sort this out for you further.
Please check your email associated with the account, I have sent a response there further.
Thanks
-Ammar
Hi, Two quick questions:
Is there a way to add an autocomplete address in Woo Checkout billings and Woo Checkout Shipping elements?
Also, the plugin Checkout Address Sugessions for WooCommerce used to work with the default woocommerce checkout page in Avada. It won’t work anymore since the last Avada update(7.4.1). Is there a way to fix that? A new update maybe?
Thanks!
Hello @ledavebernand
That particular option is mostly done by the browser itself and not the theme, we don’t have any autocomplete option specifically for our elements in this case, regarding the plugin you mentioned we have not officially tested this with our theme so can not provide any solid recommendation, we suggest getting in touch with the plugin authors about this further please.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks for the reply but I Figured it out. The plugin wasn’t the issue… I forgot to remove Google Maps from the Privacy Consent list in Avada.
Glad to hear you figured out the cause of this.
Thank you. – Abbas
Hello! How many people actively work on your themes? I am having major issues with my current theme developer, and I want to make sure that the next theme I use for my client’s site is updated regularly and well supported.
Hello @Justinbrookedesign
You can checkout our entire team here => https://theme-fusion.com/about-us/ We have a very active team behind Avada (ThemeFusion) and you can see our changelog here => https://bit.ly/2T1MFN9 also our community voting feature section here => https://bit.ly/3ATqTw7
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Hello, I can’t disable Woocommerce cart icon on the footer main menu. but on the top main menu it’s ok it disabled.
Hello @StopsJeep
Please see where the icon is coming from in this case inside the footer, it can be coming from any place ranging from a widget to a custom layout so in order to provide a very detailed and precise response we need you to please send us a support ticket please.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
How can i create a multi-step-quiz form. instead of having a long form?
Hi,
Yes that is possible. You can use either use conditional logic in our Avada forms.
Or use a plugin like gravity forms.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I am having issues while importing Charity template. I tried other templates as well but result is the same. It keep failing and giving PHP memory error even when there is more than enough php memory is allocated.
How can I fix this? Thanks.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I created a ticket 2 days ago but no response so far!
Hello @ksingh
Our team is available for only limited hours on weekends so you will be getting your response today
Thanks
-Ammar
file upload stop working in last update?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
So this is a great plugin for Wordpress but you need to be able to submit bugs even after support has ended or this is useless to keep paying for just for support for bugs.
Hi
You can always report a bug via the following link, https://theme-fusion.com/contact-us/
We do have an option of reporting a bug in the contact form
Thank you, Shaminder
Hello,
Sorry I didn’t feed back sooner.
I still have the same problem. I have paid support and I want to submit a ticket, but I can’t because it gives me this message ” Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here” has you can see here https://prnt.sc/19qv7h6
I already logout and login, and it remains the same.
I need to send you a ticket urgently!
Thanks,
Leonor
Hi
Can you please send us an email directly on our ID here. Please do outline your issue and our team will check it further for you
We look forward to helping you!
Thank you, Shaminder
Hello, I purchased another copy of Avada. When I try to post a question to Support Team I am getting a message that say my support has expired. Please help Thanks
Hello, Please disregard earlier message,my support is active now. Thanks
Awesome, thank you for letting us know.
MB
Hello, I have a pre-purchase question. In the Avada template version “mechanic” is it possible to insert a slider with multiple images instead of the still photo with the wrenches on the top right? Thanks Best regards
Hi,
Yes, Avada is very flexible. You can replace that section with a Slider easily – e.g. by using the bundled Slider Revolution.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi,
So to be clear this theme does not work with elementor at all?
Hello @ladoucedesign
We have not officially tested Avada with Elementor as we have our own Page Builder called Avada Builder, with this being said we have had some customers who have been using Avada along with Elementor, we suggest you to get in touch with the plugin authors about this further to know more about compatibility.
Thanks
-Ammar
The latest version doesn’t seem to work with Elementor – is there a fix for that, or it’s just not going to work with elementor?
Hi,
I’m afraid we haven’t tested that plugin officially with Avada. I’d recommend using our own Avada Builder as it is as flexible and powerful for drag and drop page building.
For details on Avada Builder usage, please see our posts below: https://theme-fusion.com/documentation/fusion-builder/getting-started/fusion-builder-quick-start-guide/
For details on our Avada Builder Live (front end editor), please see:
Thank you. – Abbas
Hi,
The blog ‘boxes’ there are custom designed by using our new post cards feature. You can use post cards to freely design the general box structure for the blog / portfolio elements etc.
For post card setup/usage, please see our guide here:
https://theme-fusion.com/documentation/avada/library/how-to-use-post-cards-in-avada
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
wow! Thank you so much. I ‘ll try.
We’re glad to assist.
Thank you. – Abbas
Hello,
My host provider is Siteground and I am using their SG perormance optimizer . Do I use Avada performace Wizard or SG perormance optimizer? Thanks
Hi,
I’d recommend running Avada’s optimizer in addition to using your own cache/optimization solution for a better result. Avada’s own optimizer deals with theme specific improvements mainly like a having a built in CSS/JS compiler, toggling ON/OF different fonts/elements specific options.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
For the icons not showing like that, please try the solution mentioned here:
https://theme-fusion.com/documentation/avada/how-to/fix-missing-font-awesome-icons-or-custom-fonts/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, please i have the default contact form of template and when i receive email from contact form the object is “wordpress” (screenshot :https://ibb.co/BVbq1mp) how i can change it ? thanks
Hi,
For that you can use a plugin like ‘wp change default From email’.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello! Hope you’re doing well.
I have a client that’s site was really outdated: wordpress version, avada version, plugins and also PHP version.
So i did the backups and updates and now fusion builder is not working properly.
I followed many of your tutorials (about deactivating plugins etc) but still not working. Example: when i try to change an image, i’m redirected to a page that says “Oops, This Page Could Not Be Found!” and it doesnt make any sense because library is working.
Can you help me please?
Hi,
We’d need to login and investigate this further.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
