23245 comments found.
Hi, I am interested to buy the theme, I am wondering whether I will get image licence too whatever shown in the demo. Example images used in SEO2 demo.
Hello, @ShahidIqbal001,
First of all, thanks for showing your interest in Porto WordPress 
You will get all the images and content when you will Import the Demo on your site, you can check these videos: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ and you can use the images on your site which comes with the Demo.
Regards, P-THEMES.
Hi Slider not working after last update. it says your license is invalid
Hello, @drcslm,
Can you please share the screenshot of your issue so that I’ll check and help you out further?
Regards, P-THEMES.
I have two questions: mobile homepage slider
1. How to reduce the height of the top black 2. How to reduce the height of the slider
The black part and the height of the slider are too high The font in the middle of the slider moves up
Screenshot: https://i.imgur.com/1DbeBZ7.png
Thank you for your comment
Hello, @aloe0803,
Can you please share your live site URL so that I’ll check and help you out OR you can also contact us via our support system with your site WP-Admin Login details so that we will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hi. Since the last update of Porto, the images of the posts no longer appear. How to correct the problem?
by refreshing the page the images are displayed briefly and then disappear. It worked before the update (screenshot gif : https://postimg.cc/CnMD8kJg)
Hello, @Mickael13,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.blog .owl-carousel .owl-item .owl-lazy {
opacity: 1 !important;
}
Regards, P-THEMES.
Hello, thank for your help. Custom CSS works. thank-you for your prompt response. Have a nice day.
You’re Most Welcome!! Take Care
Forgot to ask last time – do you offer a refund if for whatever reason the Theme just isn’t for me?
Hello, @EdmontonGuy65,
Sorry to say that but we do not offer refunds for whatever reason, but there must be something that will be against Envato policy and then the refund will be granted.
Regards, P-THEMES.
That makes sense. One last question: I see you have a Quick View window that works even with variations. I am using Woocommerce Role Based Pricing that shows different prices based on user role (subscriber or customer). I wonder if Quick View will still pick up the pricing? Or is there a way, if needed, to disable the Quick View from appearing so use can not click? Or….if perhaps it is possible to hook into your code to grab the RBP (role based pricing) to display?
Hello, @EdmontonGuy65,
You are using the third party plugin for that functionality and we have not tested that plugin with our Theme officially till now, so we are unable to suggest you on it, if you want to use it with Quick View, you have to Customize the Theme core files and if you want to turn OFF the Quick View then we have an option for it in our Theme.
Regards, P-THEMES.
Wow!! Thanks for the FAST reply (again). I have never purchased a theme in the past so I do not know what all can and can’t be disabled, etc. It sounds like your theme is capable of quite a large array of features not found in “free” themes. Too bad I couldn’t first test your theme against my store (for visual purposes, etc.) before buying as it’s in US dollars and I’m in Canada. Time is running out to buy this theme on sale so I have to make a decision soon.
Thanks again for your PROMPT reply(ies).
Hello, @EdmontonGuy65,
Yes, our theme is full of features and best theme for stores websites as well, and yup the time is running out, tick tok tick tok . made your decision asap mate
Regards, P-THEMES.
Hi…my email says the 30% off will end another 10 hours….xx minutes, but when I went and clicked the theme, it’s now regular price??
Hello, @EdmontonGuy65,
We are really sorry for the inconvenience but the sale on the theme is over now, so you have to purchase it at its regular price.
Regards, P-THEMES.
For some reason people see different views of my homepage.
Here is what you are supposed to see: https://postimg.cc/VrH2yL3j
But I see this: https://postimg.cc/Q9PY4YTm which is wrong.
Why am I seeing the top link? Is there some sort of caching issue? Sometimes I can see the internal pages, and then the homepage corrects itself. But I can’t have things flip flopping with the bad link.
Andy
Hello, @TGPweb,
This is your site SSL certificate issue, please see this screenshot: https://postimg.cc/MX0KRsFS and please read and follow the instructions written in this article: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
THANKS!
You’re Most Welcome!!
Hi there, I know my support is expired and i took a look on the comments section but once I tried to import from porto studio, no action taken altough I clicked import.I use wp bakery but can not implement any porto studio elements into a page.
Hello, @cakanhakan,
Please make sure that you are using the very latest version of the Theme and Plugins, and please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to use the Porto Studio functionality, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello I am using your demo Porto Constuction 2. I am wondering if i have the choice to change the image in the title area and if yes can i have different image for every page?
Hello, @parisalex,
That image has been set as breadcrumbs background image from Porto >> Theme Options >> Skin >> Breadcrumbs as showing in this screenshot: https://postimg.cc/kVbVcjPv so you can change it from there, and if you want to set the images differently for different pages then you have to edit every single page and under page SKIN options, you have to change the breadcrumbs image as showng in this screenshot: https://postimg.cc/r0gqCWs9 and it will work for you.
Regards, P-THEMES.
perfect thank you!
You’re Most Welcome!!!
My site name: tsumel.com. when i try to porto update its show: An error occurred while updating Porto: Your ip address is blocked as spam!!! , Please unblock my IP.
Hello, @bditnet,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Until now its show same error : ” An error occurred while updating Porto: Your ip address is blocked as spam!!! ” Please solve it.
Hello, @bditnet,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
I send you email all details, Please check
Hello, @bditnet,
I have just confirmed from the support department and they said that they already replied to your support email: bditnet@gmail.com so please check back your email now and reply to your email accordingly.
Regards, P-THEMES.
How to increase home page slider banner size of demo 22?
Hello, @sinin,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the value in the given Code as per your requirements.
.porto-carousel.home-banner div.porto-ibanner img.porto-ibanner-img {
min-height: 500px !important;
}
Regards, P-THEMES.
Trying to update a plugin (Porto Functionality) that says it needs an update through the porto interface, but when I do (after clicking “Continue” down the bottom) it says it’s “updating plugin”, but all it does is just take me to the next page in some kind if “Setup process” and takes me to a page with a demo content installer, but the plugin doesn’t get updated?
I don’t want to continue through the rest of the steps as it is a live site and I am scared it will install demo content and wipe out the live site data.
Very confusing process – can you please advise.
Thanks!
Hello, @gutterboy,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and try to update the plugin from there, I am sure you will not finds the issue anymore and if yes, then please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Thanks a lot.
You’re Most Welcome!!
Hi, I have tried the purchase code on several attempts and keep getting the error message below.
“Sorry, it could not connect to the Porto API server. Please try again later.”
Hello, @arifm,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
How can we attach offer timer with button in top header bar exacty like this screenshot: https://prnt.sc/1afpwwl thank you..
Hello, @samimwin7,
Please watch and follow the instructions showing in this video I have created for you: https://streamable.com/fnvlfd this is the trick and you can design the elements as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I couldn’t find any documentation to change the “Special Offers” and “Recipes” link in the menu header for this particular demo. https://www.portotheme.com/wordpress/porto/shop35/ Please help!
Hello, @topraveesh,
You have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and edit the HTML element from there and change/modify the content from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Thanks a lot That worked!
You’re Most Welcome!!
After turned on Account Drop down,the Menu is always show, even not log-in. My account shows menu always that is located in Account Menu but I want it will be shown only when user is logged in. But It is now shown without user log in. Please let me know how to fix it
Hello, @sinin,
Can you please share the screenshot of the Menu you are talking about? so that I’ll check and provide you the best possible solution for it, if possible.
Regards, P-THEMES.
URGENT!!! Hi Team Please kindly could you reset my purchase code?
Hello, @porchette59,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Getting this error: Update failed: Your ip address is blocked as spam!!! healthybean.anogaa.online
Can we have some support please
Hello, @Anogaa,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi, I bought thema a long time ago, however I had registered it for an old domain that is no longer in use, and now I want to register on a new site but unfortunately I can’t change it as my client no longer owns the domain, I want register in another domain, please free me to register in the new domain the current one no longer exists, it makes no sense to keep my license in a domain that is no longer mine
Hello, @llimamauricio,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I bought it today But there are some problems I enter Customize and press Header Builder to modify CALL US NOW Press to save, but the front end has not changed
Hello, @aloe0803,
Can you please share the screenshot of your issue and your live site URL so that I’ll check and help you out OR you can also contact us via our support system with your site WP Admin Login details so that we will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is https://www.amzsupply.com/
Thanks for fixing the problem.
Hello, @amzsupply,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
